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Holiday Inn Express Hotel & Suites Dallas West

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#86 of 197 Hotels in Dallas
Certificate of Excellence
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1 room 2 adults 0 children
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Holiday Inn Express Hotel & Suites Dallas West
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103 Reviews from our TripAdvisor Community

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Showing 100: English reviews
Madison, Wisconsin
Reviewed 2 weeks ago

New Year's Eve was a noisy night but other than that, the room was spacious, usual breakfast fair in a good-sized dining area, and friendly front desk. The best part we liked was the convenience to I-30 to go East downtown or West to AT&T Stadium. I love the option to forego daily maid service (go green) and receive loyalty...

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Helpful?
Thank Wis_Badger_Traveler
Chelmsford, United Kingdom
Reviewed 3 weeks ago via mobile

I've never write a bad review like this but here we go. Booked & paid 4 months before hand, requested late check-in. Arrived about 10pm and they'd given our room away! And not just us. The chap on reception said "this hasn't just happened to you, you're about the 10th tonight". We weren't given any alternative than taking a smaller...

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Helpful?
Thank Phil P
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear Phil P, Thank you so much for staying with us and taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us...

Reviewed 18 September 2016

Went to Dallas for a concert. Stayed here because it was fairly close to the fair park and easily accessible from I30. The hotel was clean and had a friendly staff. They are having a deal where you can have late check-out on the weekends and are serving breakfast until noon. That was nice since we came in late from...

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Helpful?
Thank Jill S
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Jill S, Thank you for your excellent 5 star review based on your recent experience at our property. I am glad that you were able to find a location that was fairly close to your desired destinations and that it was easily accessible from Interstate 30. I am pleased that you found our hotel to be clean and were...

Reviewed 24 August 2016 via mobile

Nothing crazy happened while I was here; quiet, friendly staff, quick check in and out process. The only thing was the breakfast; just a tad over cooked eggs. Clean rooms, wonderfully soft bed,I will definitely be staying again when I come back to visit Dallas.

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Helpful?
Thank Marcel W
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Marcel W, Thank you for taking the time to provide us with some feedback regarding your recent experience at our property. I'm glad that you were able to enjoy your stay at the property and that you would definitely be staying again when you come back to visit Dallas. I hope that we are able to redeem ourselves to...

San Antonio
Reviewed 23 August 2016

The Front Desk staff was friendly and helpful. The room was spacious, comfortable and very clean. It was nice and quiet here. Easy to get to with several restaurants very close if you need to get out. Breakfast was good.

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Helpful?
Thank TravelingPat
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello TravelingPat, Thank you for your excellent 5 star review regarding your experience with us at our property. I am extremely pleased that the Front Desk staff was friendly, helpful and provided excellent customer service to you. Also that you were able to enjoy your spacious guest room that was very clean and comfortable that enabled you to be able...

Reviewed 19 August 2016 via mobile

The staff were very friendly and helpful. The rooms have plenty of room and very clean. A large variety of food for breakfast, plenty of room for breakfast I will definitely stay here again if I am in the area.

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Thank stutz50
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello stutz50, Thank you for taking the time to provide us with some feedback regarding your recent stay with us. I am pleased that you were able to be provided with great customer service from our very friendly and helpful team members. I'm also glad that you were able to enjoy your clean, spacious, and comfortable guest room and complimentary...

Blanquefort, France
Reviewed 19 August 2016

I spent 3 night at Holiday Inn express during my last business travel in Dallas. Rooms are clean, with enought space, cofee machine, wireless network, office space allowing printing at the desk and honest breakfast. The neighborhood is full of restaurant and have a small Walmart on the popular way. The whole place seems secure. However you need a transportation...

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Thank GARDET E
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Gardet E, Thank you for taking the time to leave us with some feedback regarding your recent experience with us at our property. I am pleased that you were able to enjoy your guest room, allowing you to complete everything required for your business trip. We hope to see you again soon, during your next visit to the Dallas...

Fort Smith, Arkansas
Reviewed 23 July 2016 via mobile

My kids and I stayed here on a recent trip to Dallas. It was in a good, safe location! We were doing activities in Arlington and in downtown Dallas and this was the perfect place to stay in between those two places. I did not have to get on any tollroads to get to downtown Dallas or Arlington. All rooms...

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Thank GreatFamilyTime5
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello GreatFamilyTime5, Thank you for taking the time to leave us with this excellent feedback regarding your recent experience at our property. I am extremely pleased that you chose our property as a place to stay during your visit to the Dallas and Arlington areas! I am also glad that you were able to relax in a clean, spacious room...

Round Rock, Texas
Reviewed 8 July 2016

The staff at this hotel are outstanding. I needed to cancel a reservation that I had made on line. I explained my issue and they immediately cancelled it for me. It is very apparent that customer service is alive and well at this Holiday Inn Express.

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Thank C P
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello C P, Thank you for taking the time to leave us this excellent feedback regarding your most recent experience with our property. I am pleased that our Front Desk team was able to accommodate you whenever you had issues coming in for your reservation and needed it to be cancelled. We appreciate the kind words that you left for...

Norman, OKI
Reviewed 30 June 2016

The HEI is nice - seems like a recently built hotel. Room and bathroom are decent sized and modern. Wifi worked well. It is in a good location and is set back off the interstate so noise was not an issue. Breakfast is typical HEI fare - nothing special, but OK. I stayed there to attend a concert at the...

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Helpful?
Thank bconwayOU
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello bconwayOU, Thank you for your excellent 5 star review based on your most recent experience with us here at our property. I am pleased that you were able to relax in our nice hotel with clean, comfortable, spacious, modern guest room. We are glad that you were able to enjoy the surrounding area as well, from the Verizon Theater,...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available

Additional Information about Holiday Inn Express Hotel & Suites Dallas West

Address: 4321 Communications Dr, Dallas, TX 75211-1300
Region: United States > Texas > Dallas
Price Range: £85 - £131 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dallas West 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Dallas West
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Dallas West staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites Dallas West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Street noise was not an issue facing the front of the building so it's likely not ever a problem.”
 of 5 bubbles Wis_Badger_Traveler, 8 Jan 2017 | Read review
“We were on the fourth floor. It was very quiet up there.”
 of 5 bubbles TravelingPat, 23 Aug 2016 | Read review
“King suites are perfect for a couple, just the right size. They have a couch, microwave, and mini fridge.”
 of 5 bubbles jordynn2016, 12 Mar 2016 | Read review
“The standard king room I had on the third floor was perfect.”
 of 5 bubbles MarkH971, 4 Dec 2015 | Read review
“Ask a room on the top floor. I called ahead to make sure they would save one for me.”
 of 5 bubbles lar3313, 18 Mar 2015 | Read review
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