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Crowne Plaza Hotel Dallas Downtown

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1,175 Reviews from our TripAdvisor Community

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Frisco, Colorado
Reviewed 2 days ago NEW

We stayed at the Crowne Plaza for 2 nights in February, and we got everything we expected, it was clean, well located (In downtown near restaurants and places to see) . The staff was incredibly helpful as is usual at IHG hotels. This Hotel has a pool on the ninth floor that has a very good view. It was too...

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Helpful?
Thank alemanis2017
Dominican Republic
Reviewed 1 week ago

We stayed at this hotel as a stop on a road trip. We got a great deal on the room and I wasn't expecting much for how little we paid. The lobby was very nice, and the staff was very courteous. We had breakfast at the restaurant on the first floor and it was very good. The room itself was...

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Helpful?
Thank cdlambart
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear cdlambart, Thank you for staying with us at the Crowne Plaza Dallas downtown and for sharing your five star experience. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

Reviewed 1 week ago via mobile

Although this is an older hotel we found it to be very clean and comfortable. The location is great and we were able to walk everywhere. We found the front desk very helpful when we checked in. Our room had a fridge and microwave in it but no safe. We ended up using the safe in our friends room. The...

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Helpful?
Thank Robert B
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Robert B, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and are so sorry that you did not feel welcomed by our restaurant breakfast staff. Thank you again for staying with us and we wish you many happy returns. Sincerely, Brian Angerer Director of...

Malindi, Kenya
Reviewed 1 week ago via mobile

Very nice hotel at Dallas downtown , welcoming reception , clean room , coffee maker , nice selections of shampoos and lotions. If u come to visit historical part of the city - that's what you need, everything is walking distance. Plus - great restaurant located at the ground floor. Definitely suggest you to stay here !!!

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Helpful?
1Thank Danny S
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Danny S, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your five star experience. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

Austin, Texas
Reviewed 1 week ago via mobile

I don't even know where to start .... - Waitress at the bar refused to serve us because she was too busy - Hostess rolled her eyes and said she was closing in 20; we went to Frankie's nearby - beds were small - Bathroom was so tiny you basically have to be standing on the toilet to shut the...

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Helpful?
1Thank MarkHyatt
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear MarkHyatt, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We are so sorry for your experience with our F&B department and wish you the best. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

Chelyabinsk, Chelyabinsk, Russia
Reviewed 1 week ago

This is my 5 times in this hotel. The hotel is getting worse and worse. Not a place where you mozhntn stay for a long time. The rooms do not have a microwave and refrigerator in the room to update the staff said that they do not have microwaves. Although the last time I dvalai room with microwave. The rooms...

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Helpful?
Thank Aleksandr T
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback here as well as the other sites you have visited, and wish you the best. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

Reviewed 2 weeks ago via mobile

It wasn't a horrible visit but I would not recommend due to the architecture of the building and the less than accommodating staff. They are located in a good place and have potential to become a great motel.

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1Thank Dontae W
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Dontae W, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and wish you the best. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

Minneapolis, Minnesota
Reviewed 2 weeks ago

This hotel was serviceable for a quick weekend trip but is definitely past it's prime and could use some work. The rooms were showing age and the bathroom was very small. There were no issues from street noise or the nightclub located on site. Overall, it wasn't awful value for staying downtown but the hotel itself and the surrounding neighborhood...

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1Thank BrettS2013
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear BrettS2013, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and wish you the best. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

Doral, Florida
Reviewed 2 weeks ago

What I need from a hotel in downtown Dallas is clean room, comfortable bed, great service, and free wifi. This Crowne plaza delivers all. It's in a great location and walking distance to a lots of restaurants and bars. shuttle to downtown venues. I asked for late check-out and received it with no problem.  The service was perfect did not...

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Helpful?
1Thank d0raliv
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your five star experience. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

Reviewed 2 weeks ago via mobile

Stayed here on a visit to Dallas. Staff was friendly but that was the only Crowne Plaza part about this hotel. Rooms are old and dingy, bathroom is tiny and the neighborhood is shady. Would not recommend staying here!

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Thank Shoshana H
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Shoshana H, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and wish you the best. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 

Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: £104 - £172 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Dallas Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Dallas Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“19th floor has a good view”
 of 5 bubbles d0raliv, 11 Feb 2017 | Read review
“Ask for a complimentary upgrade if you are a Platinum Priority Club Member!”
 of 5 bubbles 983stevey, 11 Feb 2017 | Read review
“Stay somewhere else”
 of 5 bubbles L4472KKtimp, 19 Jan 2017 | Read review
“Choose another hotel!”
 of 5 bubbles 867alexa, 6 Dec 2016 | Read review
“I dont have any tip”
 of 5 bubbles aesphand, 5 Dec 2016 | Read review
5 of 5