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Crowne Plaza Hotel Dallas Downtown

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Room & Suite (287)
Dining (38)
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Overview
  • Excellent34%
  • Very good23%
  • Average21%
  • Poor11%
  • Terrible11%
Travellers talk about
“west end”(53 reviews)
“walking distance”(55 reviews)
“jfk museum”(26 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
All hotel details
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,392)
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331 - 335 of 1,313 reviews
Reviewed 5 June 2016

Pleased with room size (2 doubles and plenty of space for our cases). After weeks of travel was looking forward to washing some clothes but both machines in guest laundry were out of order and reception couldn't advise when they would be fixed. Prior to...More

Thank NoviceAussies
Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 6 June 2016

Dear NoviceAussies, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and are sorry for any delay in getting your package to you. From our investigation into the matter, it appears our Bell...More

Reviewed 3 June 2016 via mobile

I have been trying to get a room service menu since I came in last night and everyone has said they would get us one but I have yet to receive it very disappointed in the service. Needs better communication. Not oh I'll tell house...More

Thank Jon R
Response from Matthew K, Manager at Crowne Plaza Hotel Dallas DowntownResponded 9 June 2016

I'm sorry to hear you had a difficult time getting a menu from us, Jon! I can see how that would have been frustrating, and I'm sorry the miscommunication on our end affected you this way. I'm glad you brought this to my attention so...More

Reviewed 3 June 2016

This was our first trip to Dallas and we picked the Crowne Plaza due to the proximity of the hotel to the JFK museum. I wished now we had just booked at Fort Worth and drove to the tour for the morning. The hotel itself...More

Thank Sarah H
Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 6 June 2016

Dear Sarah H., Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and are so very sorry that we apparently did not live up to your expectations. Our "lifts" are not the fastest,...More

Reviewed 1 June 2016 via mobile

I have posted good reviews in the past regarding this hotel. The staff is always nice and we have always enjoyed our visit resulting in us returning on several occasions. On May 29 th our experience was not up to expectation. We were looking forward...More

Thank travelbugO1
Response from Matthew K, Manager at Crowne Plaza Hotel Dallas DowntownResponded 6 June 2016

While we're happy to hear you've enjoyed your visits with us in the past, we're disappointed your most recent visit wasn't just as memorable. We take the safety and comfort of our guests very seriously. Which is to say, we would never allow threatening behavior...More

Reviewed 31 May 2016 via mobile

Our room was smart and ideal for two friends sharing however the rest of the hotel is pretty dated. The pool is convenient however had a lot of litter in and for the afternoon we spent there, has some unpleasant guests flying a drone over...More

1  Thank Sam C
Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 4 June 2016

Dear Sam C, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and want to apologize for our other guests not knowing how to act in a public setting. We are sorry if...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$125 - US$263 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$125 - US$263 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (276)
Room & Suite (287)
Dining (38)
Pool & Beach (28)
Amenities (42)
Business Centre & Event Rooms (11)
Questions & Answers
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Jen S
21 April 2018|
AnswerShow all 4 answers
Response from Ross M | Reviewed this property |
Yes, there is an iron. No idea. On the pool towels. This hotel is a dump. I would avoid it.
2
Votes
jessica a
4 March 2018|
AnswerShow all 5 answers
Response from michaela3640 | Reviewed this property |
There is a great neighborhood sushi bar just about 2 blocks away, across the street, When exiting front of hotel head left.
0
Votes
Room Tips
"Your best bet is to ask for a room at another hotel"
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"East side balcony rooms have locked doors but the neon lights look pretty @ night"
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"Find a different hotel for a good night sleep."
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"We stayed in 17 th floor everything was fine"
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