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Extended Stay America - Fort Worth - City View

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Extended Stay America - Fort Worth - City View
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75 Reviews from our TripAdvisor Community

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Showing 75: English reviews
Dallas, Texas
Reviewed 3 weeks ago

Front desk did not give much info about room, wifi, - anything. The entrance in the hotel smelled bad and did not look appealing. Taking the elevator to room made me feel terrible, smell, the look of dirty - but I kept a positive mind. Getting off the elevator made my experience bad - Trash in hallway along with shoes....

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Helpful?
Thank 717parom
Manager_11525, Manager at Extended Stay America - Fort Worth - City View, responded to this review

Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the room and hotel had an odor. To prevent this from happening again, our team is going to make sure everything is clean and odor eliminated. We continually work...

Bentonville, Arkansas
Reviewed 2 November 2016

My wife and I run a hotel but the chain is not in the Dallas area, so I went to Priceline for the best deal. Priceline booked me Extended Stay and here we go. When I first got to my Hotel to checked in the front desk was sitting down and playing on his phone. He seem put out that...

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Helpful?
Thank Polasamoa
Manager_11525, Manager at Extended Stay America - Fort Worth - City View, responded to this review

I appreciate you taking the time to write a review of your experience with us. It upsets me to hear that you did not get the warm welcome we strive to give all guests. I am sorry for your experience. Your comments were reviewed by our staff, and we will ensure our staff is putting more effort in their job...

Fort Worth, Texas
Reviewed 18 October 2016

checked in for a week long stay.....no dishes available, no face cloths on several occasions. What next ?......no toilet paper? Staff act like they hate their jobs....haven't seen a single smile since I got here. No dress code apparently. Plan to ask for a manager today!!

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Helpful?
Thank mrwhistle2016
Reviewed 14 September 2016 via mobile

Super dirty. Gross greasy fingerprints everywhere so you can actually see it wasn't cleaned well at all. Floors were filthy. You can see begin the counter where there's old food wrappers and unkept work space. It's just really icky. I didn't even stay. Wasted money.

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Helpful?
Thank Rebecca H
Manager_11525, Manager at Extended Stay America - Fort Worth - City View, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you felt your room was not cleaned properly. I discussed your comments with our team, and we are actively working towards creating a better environment for our guests. I am grateful for the feedback you provided so we are able...

Fort Worth, Texas
Reviewed 5 September 2016

I love coming to City View Extended Stay America...It's always clean and the staff is great. I love the kitchen area, being able to cook a hot meal after a business meeting is great! The water also gets really hot, perfect for melting away the stress of a long day. My hotel of choice whenever I need to book a...

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Helpful?
Thank Shanya2101
Manager_11525, Manager at Extended Stay America - Fort Worth - City View, responded to this review

Your feedback is very important. I 'm thrilled to read you are consistently provided with excellent customer service and accommodations when you stay with us. Also the comments regarding the fully equipped kitchen,suitable water temperature, and helpfulness of our staff is satisfying because we strive to provide guests with a "home away from home" experience and we were able to...

Brown Deer
Reviewed 26 August 2016 via mobile

I've stayed here 3 different times now; from a one week stay to a 2 month stay and each time has been great overall. The room has everything I need in a comfortable setting, great neighborhood and friendly staff. I do wish this room had a leather recliner like my last two stays but the leather stationary chair is okay....

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Helpful?
Thank A'shanta J
Manager_11525, Manager at Extended Stay America - Fort Worth - City View, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. I'm thrilled to read you were able to enjoy your stay and found our location beneficial. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Fort Worth, Texas
Reviewed 28 July 2016

The day my family checked into the hotel, Cynthia greeted us at the front desk with a big smile and very friendly. She has made the entire process of being out of our house due to repairs and having to stay in a hotel so much easier. She doesn't mind if I bother her every day or if I have...

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Thank mphil2016
Reviewed 23 July 2016

Cynthia makes the entire process of staying in a hotel a breeze. She goes above and beyond and doesn't seem to mind if I bother her 50 times a day. :P By far the best customer service I've experienced.

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Thank Ashley T
Reviewed 23 July 2016 via mobile

We stayed here a few weeks ago and Cynthia was such a breath of fresh air. She had the best customer service I have ever experienced! The room was great, but I can not say enough about Cynthia and her attention to detail!!! I would stay at the Bates motel as long and I was being served by Cynthia!

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Helpful?
Thank Stephanie C
Manager_11525, Manager at Extended Stay America - Fort Worth - City View, responded to this review

Thank you for taking the time to write a review and for staying with us. I am pleased to read that you were showed exemplary customer service. Cynthia will be informed on the amazing customer service she is providing to guests. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Fort Worth, Texas
Reviewed 21 July 2016

Cynthia checked us in and she has been extremely helpful and nice. She has gone above and beyond to help with all requests we have had. We has helped us find things close to the hotel and has offered helpful suggestions when questions were asked.

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Helpful?
Thank 616Mel
Manager_11525, Manager at Extended Stay America - Fort Worth - City View, responded to this review

We appreciate you taking the time to write a review of your stay. I am pleased to know our staff was able to accommodate you so well. I will be sure to inform Cynthia on what an excellent job she is doing. The staff and I would like to thank you again for posting your review. We look forward to...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Room types
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Fort Worth - City View

Address: 5831 Overton Ridge Blvd, Fort Worth, TX 76132-3271
Region: United States > Texas > Fort Worth
Price Range: £64 - £86 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Fort Worth - City View 2.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stay Fort Worth
Extended Stayamerica Fort Worth
Fort Worth Extended Stay
Extended Stay America - Fort Worth - City View Texas
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Questions & Answers

Questions? Get answers from Extended Stay America - Fort Worth - City View staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Building is very quiet.”
 of 5 bubbles mrwhistle2016, 17 Oct 2016 | Read review
“Higher floors tend to be less noisy, the first floor was almost a nightmare. Also, just ask for Cynthia and she'll take care of you.”
 of 5 bubbles ashleytH7066LF, 23 Jul 2016 | Read review
“Bring an extension chord. There are no outlets”
 of 5 bubbles iPhiLgreat, 18 Jan 2016 | Read review
“quiet areas , friendly staff”
 of 5 bubbles 609calviny, 22 Dec 2015 | Read review
“First floor was nice and quite”
 of 5 bubbles 944jayj, 18 Aug 2015 | Read review
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