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Comfort Inn & Suites

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#11 of 14 Hotels in Frisco
Certificate of Excellence
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68 Reviews from our TripAdvisor Community

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Showing 67: English reviews
Reviewed 2 weeks ago via mobile

Stayed there over the weekend (11.18.16- 11.20.16). Got double charged for my room. Three days later still waiting for the refund. First day got to my room, had food left over from the previous guest still on the night stand and table. Clumps of hair on the floor. Soap from the previous guest still in the bath tub. Second day,...

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Helpful?
Thank Aaron T
General M, General Manager at Comfort Inn & Suites, responded to this review

Dear Aaron T Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we are truly sorry that you had such an unpleasant stay. We will be using...

New York City, New York
Reviewed 4 weeks ago

very easy to find. Many amenities surrounding this hotel. Breakfast a bit above most, Buffet with scrambled eggs and sausage patties, was a nice treat. they also have the waffles. Clean Dining area, Large comfortable rooms.

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Helpful?
Thank amcgeo
Reviewed 23 October 2016 via mobile

Best guest service experience I had in a long time! Trish at the front desk was very helpful and genuinely cared if we were taken care of. Most front desk people don't even make eye contact. Mrs Velett makes a delicious breakfast-- all in all best place to stay, Trish is the best

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Helpful?
Thank belk55
Fort Smith
Reviewed 13 September 2016 via mobile

We were here for an FC Dallas game and it was great! Close to everything, clean, and good breakfast. There was apparently a problem with housekeeping and the room was a little late being ready, but they were very on top of it.

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Helpful?
Thank Ethan R
Dominica O, Manager at Comfort Inn & Suites, responded to this review

We are sorry for the delay on getting your room cleaned that day, however, i'm glad we did get that done and that we were on top on that . Please come back and see us Thanks!

Crest Hill, Illinois
Reviewed 13 September 2016 via mobile

Room was over $100 per night. Breakast was terrible. Eggs were tastless. Bacon w as s rubberly. Room had no place to store clothes. Outside pool was filled with cold water. Look for better options as I will next time.

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Helpful?
Thank Gary T
Dominica O, Manager at Comfort Inn & Suites, responded to this review

Dear Guest, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again...

Ashdown, Arkansas
Reviewed 29 August 2016

The room looked like it was put in a hall way it was shaped like a shoe box. Only had one wash cloth and not enough towel if you wanted to use pool. There was only one set up of shampoo and hand cream etc. The beds were comfortable and quite new. The staff was friendly but could of used...

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Helpful?
Thank ironhorse210
Sand Springs, Oklahoma
Reviewed 23 August 2016 via mobile

I got a good rate on this hotel. I was expecting an average or a bit better hotel. However when we arrived we found it to be very contemporary, clean and a lot nicer than we expected. The room was the same way. It was a really nice hotel. The next morning we went down for our breakfast and it...

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Helpful?
Thank Doug R
Dominica O, General Manager at Comfort Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,...

Southampton, United Kingdom
Reviewed 27 July 2016

We recently stayed at this hotel for 10 days. The room and the hotel was very clean and staff are very helpful and friendly. Different kinds of juice, bread, bagels, muffins, cereal, fruits, waffles, scrambled eggs, hard boiled eggs, oat meal, sausages and bacon were provided for breakfast. Tea, coffee and water were available throughout the day. There is a...

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Helpful?
Thank gsam001
Dominica O, General Manager at Comfort Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,...

Mckinney
Reviewed 11 June 2016

This is a very nice hotel. The room was very clean and the staff was very friendly. The room was quiet and pleasant. It was all very pleasant and relaxing. There is a very good restaurant just across the parking lot so you can walk there and get a very good meal and come back to your room without any...

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Helpful?
Thank Luis S
Dominica O, General Manager at Comfort Inn & Suites, responded to this review

Dear Guest It was our pleasure to have you here with us during your stay. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience...

Kansas City, Missouri
Reviewed 7 June 2016

Room was very clean, comfortable, pleasant and quiet. Good location...walking distance to two excellent restaurants. Seems to me lighting in room should be improved...otherwise our experience was excellent. Would stay there again. Breakfast buffet was super. We were very happy with our accommodations and staff...except for lighting in room at night.

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Helpful?
Thank Carl M
Dominica O, General Manager at Comfort Inn & Suites, responded to this review

Dear Guest It was our pleasure to have you here with us during your stay. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The non-smoking Comfort Inn & Suites(R) hotel in Frisco, TX offers easy access to Stonebriar Centre Mall, which offers 115 shops and restaurants. Other nearby attractions include: Dr Pepper Ballpark, Fieldhouse USA, WOGA Gymnastics, Toyota Stadium, Frisco Convention Center. ... more   less 

Additional Information about Comfort Inn & Suites

Address: 4220 Preston Rd, Frisco, TX 75034-8510 (Formerly Inn at Stonebriar)
Region: United States > Texas > Frisco
Price Range: £60 - £109 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 61
Reservation Options:
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Also Known As:
Holiday Inn Express Frisco Hotel Frisco
Holiday Inn Frisco
Hotel Style:
#8 Family Hotel in Frisco
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn & Suites staff and other travellers.
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Questions? Get answers from Comfort Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“there's a guest laundry room on one end - a good thing...but try to get a room away from them.”
 of 5 bubbles amcgeo, 8 Nov 2016 | Read review
“There is nothing to set this hotel above anyother other than it was really clean.”
 of 5 bubbles ironhorse210, 29 Aug 2016 | Read review
“Third Floor”
 of 5 bubbles gsam001, 27 Jul 2016 | Read review
“Away from pool, ice machine, elevator”
 of 5 bubbles L7597QDcarlm, 7 Jun 2016 | Read review
“We always prefer upper floors for quiet - but think that is more our preference.”
 of 5 bubbles GrandmaBJIowa, 13 Jan 2016 | Read review
5 of 5
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