We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
We choose this hotel over others and paid extra money because it has a pool. We were not notified about the closed pool at reservation or check-in. We chose a suite. The "Suite" is the same size as a regular hotel room. It was cramped....More
I must say I was very impressed with this location. Super clean & attractive, comfortable bed with nice linens, ceiling fan in the room, along with microwave & mini fridge. Breakfast was pretty good, especially the cinnamon rolls!
Couples getaway weekend. We had fun but the stay was just ok. We asked for a king size bed and got two queens. We were headed to a concert so decided to just let it be. The room was clean and would serve its purpose....More
This is an old property that is not even CLOSE to being up to IHG standards. I was not greeted properly, they did not have any amenities that I needed at check-in (toothpaste), I had to make 3 trips to the front desk at Midnight...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express GainesvilleResponded 1 November 2017
Thanks for your recent stay, we're glad to have hosted an IHG Rewards club member. I'm sad to learn that the service level provided did not meet your usual expectations. On behalf of the team, I'm sorry for missing the opportunity to properly...More
I have stayed in multiple Holiday Inns, and Holiday Inn Expresses. They are my preferred chain of hotels for business and leisure. I really don't know if I will stay at this one again. The cleanliness of this place left a lot to be desired....More
1 Thank William H
Response from IHGService, Guest Relations Manager at Holiday Inn Express GainesvilleResponded 17 August 2017
Hi William H,
Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property particularly with the cleanliness of the hotel as well as the condition of the room, sofa...More