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Courtyard Houston Westchase

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119 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Houston Westchase
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Showing 113: English reviews
Austin, Texas
Reviewed 1 April 2016

The service at check in was great w Miss Lily. My room was spotless, and the bed was really comfy. I travel all the time, and I was very pleasantly surprised by the quality of the food at the Bistro here. George makes amazing Buffalo wings, is happy and smiling...he makes a person feel right at home! He really helped...

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Helpful?
Thank Susan J
norma m, General Manager at Courtyard Houston Westchase, responded to this review

Thank you for your comments. I am pleased that you enjoyed your stay and the staff met your expectations.

Houston, Texas
Reviewed 3 March 2016

Never again. Toilet broke in the middle of the night and we both had an upset stomach and diarrhea from the food in the restaurant the next day. We spoke to the General Manager, Ms. Norma Martinez, who ensured us that it could not have been the food at her restaurant since nobody has ever complained to her before. I...

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Helpful?
Thank TX1969
norma m, General Manager at Courtyard Houston Westchase, responded to this review

Thank you for your review. I hope that you are feeling better. I have reviewed and addressed the concerns. If there is anything I can do to further assist you please do not hesitate to contact me.

Grapevine, TX
Reviewed 16 February 2016

The Courtyard Houston Westchase isn't the prettiest hotel you will ever stay at, but I would stay here again in a heartbeat simply for the service I received from the staff. Checkin was a breeze, and the staff was very courteous. While the hotel is nice, it does show its age in some areas, but overall is very comfortable and...

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Helpful?
Thank nightingale7703
norma m, General Manager at Courtyard Houston Westchase, responded to this review

Thank you for taking the time to review the Courtyard Houston Westchase. I am very pleased to hear that you enjoyed your stay with us and look forward to being your home away from home during your visits to Houston. I will pass on your comment to the staff. I am sure that they will be happy to know that...

Melbourne
Reviewed 15 February 2016

We stay at Courtyard Marriotts whenever visiting the US (from Australia) and find them consistently to be quality accommodation at a reasonable price, & this one is no exception. Very good staff on the front desk, helpful in storing some luggage while we toured interstate. The only problem we encountered was (as Johnnie L. mentioned ) an appalling airconditioner in...

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Helpful?
Thank Brett F
norma m, General Manager at Courtyard Houston Westchase, responded to this review

Thank you for your review. I am glad to hear that you found our staff to be helpful and was able to assist you. I do apologize for the inconvenience of the ac unit in the room. I am having it looked at immediately to ensure that it is a one time occurrence. We look forward to your next stay...

Seattle, Washington
Reviewed 4 February 2016 via mobile

I practically live in hotels as I travel around the US for business, so I believe I am a good judge of quality. This hotel has gated parking which is free to those who stay the night, which is a nice touch ESP with being in a metropolitan area. The rooms are clean and being a part of their membership...

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Helpful?
Thank Tdootson
norma m, General Manager at Courtyard Houston Westchase, responded to this review

Thank you for your patronage. I am pleased to know that you enjoy staying at our Westchase location. We look forward to be your home away from home. Thank You.

Missouri City, Texas
Reviewed 24 December 2015

Recently stay here for a couple nights and was very pleased with the service and professionalism except for one irritating problem. First off, the front line staff for check in was very polite and seemed to really care about hotel guest being comfortable. Very nice and clean room, good bed and pillows, however the AC unit in room 310 was...

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Helpful?
Thank Johnnie L
norma m, General Manager at Courtyard Houston Westchase, responded to this review

Thank you for taking the time to review our hotel. Again, my most sincere apologies for the inconvenience that you experienced with the noise from the ac unit. I am pleased to hear that we were able to ensure your full satisfaction before you checked out. It will be our pleasure and honor to have you as our guest again....

Reviewed 11 November 2015

This hotel is a great place to stay for business in Houston's Westchase area or even the I10 energy corridor. Although it isn't fancy, it has nice rooms, a pool, a few treadmills and a pretty good little restaurant for breakfast. It is located just off Westheimer Road behind Krogers and offers quick access to food, shopping, Sam Houston tollway...

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Thank DavidMarkTaylor
norma m, General Manager at Courtyard Houston Westchase, responded to this review

Thank you for taking the time to review our hotel. I am pleased to know that the location was convenient for you and you had a satisfactory stay. Thank you for your patronage.

Nags Head, North Carolina
Reviewed 5 October 2015

Old HARD MATTRESSES!! Need I say more? Does it really matter how clean the room or how courteous the staff if you can't get a good nights sleep because the mattresses are so uncomfortable? Too bad because this hotel has a lot of other things going for it such as good location etc but if I continually wake up, this...

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Helpful?
Thank sidney j
norma m, General Manager at Courtyard Houston Westchase, responded to this review

Thank you for your patronage. I am sorry that you were not able to get a good night sleep due to the mattress. I have forward your comments to the appropriate staff to ensure that this is an isolated instance. We do have other rooms that you may find the bed comfortable. We would love to have you as our...

Kinder
Reviewed 28 September 2015

We stayed in room 315 on a Saturday night and loved it! Comfy bed and pillows were awesome! Very clean, bathroom nice, great toiletries (Thanks Marco at the front desk for being so helpful with the extras) I don't have any complaints about this hotel whatsoever! (well, just a small suggestion...offer Coke along with the Pepsi) but that's ok, Kroger...

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Helpful?
Thank Dale W
norma m, General Manager at Courtyard Houston Westchase, responded to this review

Thank you for patronage. I am pleased to hear that you enjoyed your stay with us.

Swindon
Reviewed 13 September 2015

The friendly, smiling can-do nature of all the staff at this hotel brings me back every time I am in Houston. The rooms are quiet and clean with everything you could need. Having power outlets right next to the bed on the night stand that also provides USB charging is so convenient but so rare in hotels costing 2 and...

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Helpful?
Thank Anver Q
norma m, General Manager at Courtyard Houston Westchase, responded to this review

Thank you for staying with us. I am pleased that you enjoyed your stay with us. I will pass on your comments to the staff.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Courtyard Houston Westchase

Address: 9975 Westheimer Rd, Houston, TX 77042-3802 (Formerly Courtyard by Marriott Houston Westchase)
Region: United States > Texas > Texas Gulf Coast > Houston > Westchase
Price Range: £66 - £167 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Houston Westchase 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Courtyard By Marriott Houston Westchase Hotel Houston
Houston Marriott
Houston Courtyard
Hotel Style:
#105 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Houston Westchase staff and other travellers.
2 questions
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Denton, TX
11 months ago
over a year ago

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Questions? Get answers from Courtyard Houston Westchase staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick a room facing the pool. Second floor.”
 of 5 bubbles Luisgtz, 25 Jul 2016 | Read review
“Always ask for room map.”
 of 5 bubbles jimtexas, 29 May 2016 | Read review
“Third floor court yard pool view”
 of 5 bubbles 909johnniel, 24 Dec 2015 | Read review
“Don't stay here”
 of 5 bubbles 817sidneyj, 4 Oct 2015 | Read review
“All rooms are good. I ask for a room on the second floor.”
 of 5 bubbles anverq, 13 Sep 2015 | Read review
5 of 5