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Flew into Houston for a friend's wedding. After reception, went to hotel to check in. Chastity was very welcoming and nice. Met a friend from the wedding and Chastity was able to put our rooms close together. She also provided us with free snacks.
Stayed here for a night after a friend's wedding and the service was stupendous. Chastity provided amazing help and went out of her way to help us feel welcomed. Overall a great experience. Will stay again if ever in the area.
The hotel is 20 min from downtown area but for the price it was perfect. Great amenities, clean room, and friendly staff. The only issues were the broken safe and the bathroom door that couldn't be locked. Other than those, everything was good.
When we got to our room we had a problem with our AC and Angenette (not sure if that's how you spell her name) went over and beyond the call of duty to make it right for us. It was late, we were tired and...More
Stayed here from labor day weekend (/9/3 to 9/5/2016). The place is very noisy...and the room air conditioners and the fridge make enough noise level to make you sleepless. Even though, it says non-smoking rooms the entire hotel is filled with smoke smell.... i won;t...More
Response from Megan T, Director of Sales at Candlewood Suites Houston WestchaseResponded 26 September 2016
I'm sorry to hear that you've had such a bad experience at this location. Are smoking rooms are only located on the third floor which is where (if any) the smoke smell should have been located. Currently we are in the process of...More