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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

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Traveller (19)
Room & Suite (34)
Dining (2)

About

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Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.
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Property amenities
Breakfast included
Free parking
Free High Speed Internet (WiFi)
Laundry Service
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Family Rooms
Kitchenette
Non-smoking rooms
Suites
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Location

Full view
75Somewhat walkable
Grade: 75 out of 100
36Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
161Reviews
43Photos
0Q+A
29Room tips
Traveller rating
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Popular mentions
Room was okay but they really 'dropped the ball' on breakfast. It was three types of granola bars and coffee. The room was alright but a fire alarm ended my morning stay early. The hotel shouldn't advertise free breakfast if it's not at least a continental one.
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Response from 00esa, Manager at Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
Responded 17 Jan 2019
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast and regret the inconvenience caused due to the fire alarm. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
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Hotel's Favourite
My wife and I have stayed at this location numerous times when we're in the Houston area. The management and staff are friendly and helpful. They work hard at keeping the property clean, both inside and outside. We have never had any issues with our stay. I highly recommend them.
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Response from 00esa, Manager at Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
Responded 7 Nov 2018
Sherman, it feels good to know you are a loyal guest at Extended Stay America. We are delighted to read you were treated exceptionally well by our staff and that our location worked out very well for you. Everyone from our team has appreciated you for highlighting their efforts. Reviews such as yours mean a lot! Thank you, and we look forward to welcoming you and your wife back soon. Sincerely, Hotel Management
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I always check/trusted the reviews of my fellow TripAdvisor reviewers, but I was let down this time. I was looking for something fairly close to the medical district as we had an 8 am appt the next morning. You walk in the lobby & the first thing you see is a monitor that
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Response from 00esa, Manager at Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
Responded 15 Jan 2019
Dear aprilstrick, thank you for being our guest and for sharing your detailed review with us. We are so sorry our complimentary breakfast offerings did not meet your satisfaction and for the poor variety. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. We also take the safety of our guests very seriously and appreciate you sharing your observations regarding the upkeep and maintenance of our elevator. This has been brought to the attention of our entire management team for further review. Thank you again for your feedback, and please reconsider staying with us again. Sincerely, Hotel Management
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Having reserved this property months in advance based on the info read that was posted, we were disappointed upon arrival with the overall upkeep and cleanliness, lack of continental breakfast options, and the noise. Rooms were terribly dusty and dirty (light fixtures, bathroom
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Response from 00esa, Manager at Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
Responded 6 Jan 2019
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
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One of the worst hotel in terms of service, room cleanliness, housekeeping and maintenance. Which hotel informs their customer, "Maintenance is on vacation for a week and cannot address room issues". The employees were just rude. Any support request was responded with "No,
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Response from 00esa, Manager at Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
Responded 11 Dec 2018
Thank you for your review. We sincerely apologize for the issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have discussed your feedback with the concerened teams, and we're taking immediate steps to prevent such incidents from occurring again. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
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"Room facing the parking structure"
"ask for a room that is not facing the highway"
"king suite -Queen Suite Double"
"There are studio rooms that are great The cabinets are not too high and they have rooms near some of the exits, easy access."
"Go elsewhere!"
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PRICE RANGE
US$71 - US$145 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stayamerica houston-greenway plaza hotel houstonextended stay america houstonextended stay houstonhouston extended stay
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
122
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