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Best Western Heritage Inn

Booking.comUS$80*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$110*
US$80*
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US$83*
US$83*
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134 Reviews from our TripAdvisor Community

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Showing 125: English reviews
pharr, texas, United States
Reviewed 25 August 2016

All together it was a great stay, from the person who greeted us, hot breakfast, clean room, clean sheets & towels. Nice night lights on the pool, and internet connection. The only thing i would personally change would be, if people smoke farther away from the main entrance.

Review collected in partnership with Best Western
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Helpful?
Thank Edgar V
JEN G, General Manager at Best Western Heritage Inn, responded to this review

Dear Mr. Edgar, Thank you for staying with Best Western Heritage Inn. We are very appreciative with your survey response and it will certainly serve as encouragement to all our staff, as we strive to continuously improve the quality of our services to provide exceptional experience for all of our guests. It is a pleasure to receive positive feedback. We...

Edmonton
Reviewed 22 August 2016

After having just seeing 3 games in Arlington a few days earlier it was now time to watch some ball in Houston. The hotel definately met all of our needs and was close enough to any shopping that we wanted to do. Lots of freeways and traffic to the Minute Maid Ball Park but we managed to get back and...

Review collected in partnership with Best Western
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Helpful?
Thank Ron S
JEN G, General Manager at Best Western Heritage Inn, responded to this review

Please let me thank you for staying with Best Western Heritage Inn. it is certainly a pleasure to know that you were satisfied with our hotel and enjoyed your stay with us to the fullest. We hope to see you soon in the near future. Thank you so much for your review.

texas city, United States
Reviewed 17 August 2016

i was satisfied with my stay at the best western heritage inn. the bed was very comfortable and clean. the room was very spacious. the lobby was clean so was the outside. i like the remodeling the hotel is doing.

Review collected in partnership with Best Western
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Helpful?
Thank Kary N
JEN G, General Manager at Best Western Heritage Inn, responded to this review

Dear Ms.Kary N. Thank you for sharing your enjoyable and comfortable stay with Best Western Heritage Inn. We are very glad that you took the time to respond to our online survey in reference to your with us. Your satisfaction is certainly important to us and all our staff. We hope to have you stay with us again for a...

Reviewed 6 August 2016 via mobile

In Houston for the first time for some training, my company booked me into the Best Western Heritage Inn. After a horrendous flight that was delayed a couple hours I was exhausted and looking forward to a good nights sleep. Arriving at the hotel around 12:30am the woman at the reservation desk had me checked in and on my way...

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Helpful?
Thank Hugh T
JEN G, General Manager at Best Western Heritage Inn, responded to this review

Thank you very much for staying with us. We are very pleased to know that you were satisfied with our hotel and customer service. On behalf of Best Western Heritage Inn and staff we thank you for your review and it will be a pleasure to accommodate you again in the near future.

Florida
Reviewed 30 July 2016

I like Best Western and I try to stay at Best Westerns wherever I go. This hotel is really not up to some Best Western standards. They only give you two towels (most hotels I've stayed in at least give you three or more towels). I usually use two and my husband uses one. The towels are quite thin and...

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Helpful?
Thank Bluevic2542
JEN G, General Manager at Best Western Heritage Inn, responded to this review

Thank you for your stay with us. On behalf of our entire staff, please let me apologize for failing to exceed your expectations. Your satisfaction is very important to us and we will be using the feedback you provided us with to make improvements and ensure we offer exceptional experience for all our guests. Sincerely, Jen Gandhi Best Western Heritage...

Los Angeles, California
Reviewed 13 July 2016

Poor Staff Service, very bad food, Food not fit for a dog. Water bugs in room. Pool out of order for most of my 8 night stay. Breakfast was out but since it wasn't 6:am yet, I wasn't allowed to take an orange. Coffee is out nightly but the creamer is locked up.

Review collected in partnership with Best Western
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Thank 104priscillab
Olympia
Reviewed 28 June 2016 via mobile

This is probably the worst BW I have stayed at and perhaps the "Help wanted HSK" on the billboard outside should have been a sign of things to come. Upon arrival I found the previous guest's used towel hanging on the bathroom door with most of their hair on the floor below it. At least dinner was included but I...

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Helpful?
3Thank Eric H
Dallas, United States
Reviewed 20 June 2016

Better customer service. We had next door guests that were loud for the whole evening. I asked the hotel quiet them down and they did little to try to solve the problem. Our bed sheets were not completely dry and we asked for more and had to get them ourselves from the front desk. It should not have been called...

Review collected in partnership with Best Western
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Helpful?
Thank Geoffrey S
JEN G, Director of Sales at Best Western Heritage Inn, responded to this review

We are so sorry for the less then perfect stay you had with us here at The Best Western. I have passed this on to the correct departments and spoke with them about the situation.

EDEN, United States
Reviewed 15 June 2016

The beds seem a little outdated compared to the rest of the hotel. Other than the hard beds, the overall experience was excellent! The staff was so friendly, the rooms were clean, and the location was great. Close proximity to I-10.

Review collected in partnership with Best Western
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Helpful?
Thank Elisa C
JEN G, General Manager at Best Western Heritage Inn, responded to this review

I am so glad you enjoyed your stay here at the hotel! We are working hard at renovating every part of the hotel so please check in with us for more new exciting updates!

Edinburg, United States
Reviewed 13 June 2016

Very quiet floors, secured gated parking and hot breakfast was good. the Gym is small but plenty of machines to use. A very easy walk to 3 restaurants nearby. Location was good right off the interstate. Minimally staffed in the evenings, when you ask for an item to be brought to your room, they ask that you go down to...

Review collected in partnership with Best Western
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Helpful?
Thank Jaime M
JEN G, General Manager at Best Western Heritage Inn, responded to this review

We are so glad that you enjoyed your stay with us! Please keep us in mind for your next trip!

42 photos of this hotel

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Close to refineries, the port and downtown Houston, guests stay in a prime location when choosing our Houston hotel.Are you looking for great hotel amenities and a convenient location close to everything? Your BEST WESTERN Heritage Inn delivers everything you need for a fantastic getaway. With easy access to all major highways, business and leisure travelers alike can quickly get to their destinations. Whether it’s an event at the Reliant Park and Stadium or a meeting at the Chevron Refinery, we understand that “real estate” plays a key role in your trip.Hotels in Houston, TX are revered for southern hospitality, and we set the bar high here. If you’re here for an event at the George R. Brown Convention Center in downtown, our helpful staff members are happy to go above and beyond to make sure the big day is enjoyable. Simply ask, and we’ll do everything possible to make your stay even better.Your Best Western Houston is designed with comfort in mind. The Toyota Center is seven miles away, and the property features a business center, fitness center, free Wi-Fi in the hotel and large rooms so you can really spread out and feel at home. Enjoy 37-inch and 42-inch LCD TVs in your quiet, spacious room and a free, full hot breakfast every morning. Nothing starts the day like endless hot waffles, flaky pastries, a selection of yogurts, cereal and fruit, and of course 100% Arabica coffee.Interior corridor access and free gated parking make loading and unloading easy. Business travelers in town with Exxon Refinery, Lyondell Chemical, Holt Caterpillar and many other area companies know they’ll be catered to at our Houston hotel. Plus, with the Minute Maid Park nearby where the Houston Astros play, it’s also easy to squeeze in a game or two on any trip.Reserve an oversized room at BEST WESTERN Heritage Inn for a fun, easy vacation! ... more   less 

Additional Information about Best Western Heritage Inn

Address: 10521 East Freeway, Houston, TX 77029-1926
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: £60 - £80 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Heritage Inn 3*
Number of rooms: 62
Reservation Options:
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Also Known As:
Best Western Heritage Hotel Houston
Best Western Houston
Houston Best Western
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Heritage Inn staff and other travellers.
1 question
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Questions? Get answers from Best Western Heritage Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the side doors. One who stayed was complaining about it.”
ccbeachcouple, 30 Apr 2016 | Read review
“Hotel is terrible...do not stay here.”
Jennifer8080, 25 Jan 2016 | Read review
“Back side, away from the IH10”
alexanderbW1274DO, 14 Nov 2015 | Read review
“Rooms facing the back parking or the pool are away from the highway and quieter.”
Benny1022, 13 Jun 2015 | Read review
“Make sure to get a room at the back of the hotel”
72traveler408, 22 Oct 2013 | Read review
5 of 5
Booking.com
US$80* /night
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Expedia.comUS$83
TravelocityUS$83
HotelQuicklyUS$110
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Prices are for 1 room, 2 adults
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