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05/11/2017 06/11/2017
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    Best Western Heritage Inn

    10521 East Freeway, Houston, TX 77029-1926
    +1 877-959-5920
    Hotel website
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    05/11/2017 06/11/2017
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    Traveller (13)
    Room & Suite (13)
    Dining (3)
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    Overview
    • Excellent27%
    • Very good33%
    • Average16%
    • Poor12%
    • Terrible12%
    Travellers talk about
    “gated parking” (17 reviews)
    “security gate” (2 reviews)
    “houston area” (8 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Room Service
    Family Rooms
    Fitness centre
    Multilingual Staff
    Wheelchair access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    3.0 Star Hotel
    All hotel details
    Offers from Best Western Heritage Inn
    Special Offer: BOOK DIRECT AND SAVE
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    Hampton Inn Houston I-10 East
    152 reviews
    #72 of 517 hotels in Houston
     
    Holiday Inn Express & Suites Houston East
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    Comfort Inn East
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    Days Inn Houston East
    83 reviews
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    Rooms
    5 Nov6 Nov
    |
    1 room, 2 adults, 0 children
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    Reviews (150)
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    31 - 35 of 139 reviews

    Reviewed 29 October 2016

    This is one of the worst hotel experience I had. Our room was beyond dirty. The bathroom was not cleaned at all. I called front desk. No one picked up the phone. I went there and explained the situation. I told her that towels are...More

    Review collected in partnership with Best Western
    Thank Anastasia C
    Response from JEN G, General Manager at Best Western Heritage InnResponded 10 November 2016

    Thank you for staying with us. First and foremost; please let me apologize on behalf of Best Western Heritage Inn and staff members for any inconvieance during your stay with us. We thank you for your review.

    Reviewed 17 October 2016 via mobile

    I would not recommend this hotel to any one, under any circumstances. The pool was closed, the gym is way under par, the breakfast was terrible and they were out of coffee 2 out of the 4 days I was there, the staff at the...More

    Thank Chris R
    Response from JEN G, General Manager at Best Western Heritage InnResponded 17 November 2016

    Thank you for taking time out of your busy schedule to send us your feedback regarding your stay with us at Best Western Heritage Inn. Your comments will be shared with my staff and we will all take immediate corrective action. Please accept my apologies...More

    Reviewed 9 September 2016

    Clean rooms, Spacious, A/C a bit slow to cool, breakfast food neat and plentiful- setup on time, secure gated parking, the 2 rooms requested were to be single King, but both rooms provided as dual Queen size, non-smoking had no presences of smoke.

    Review collected in partnership with Best Western
    Thank Dennis D
    Response from JEN G, General Manager at Best Western Heritage InnResponded 10 November 2016

    Thank you for staying with us. It was a pleasure to accommodate you. We are glad you enjoyed our clean rooms, breakfast and amenities. We welcome you to come stay with us again in the near future. Thank you for your review.

    Reviewed 25 August 2016

    All together it was a great stay, from the person who greeted us, hot breakfast, clean room, clean sheets & towels. Nice night lights on the pool, and internet connection. The only thing i would personally change would be, if people smoke farther away from...More

    Review collected in partnership with Best Western
    Thank Edgar V
    Response from JEN G, General Manager at Best Western Heritage InnResponded 17 November 2016

    Dear Mr. Edgar, Thank you for staying with Best Western Heritage Inn. We are very appreciative with your survey response and it will certainly serve as encouragement to all our staff, as we strive to continuously improve the quality of our services to provide exceptional...More

    Reviewed 22 August 2016

    After having just seeing 3 games in Arlington a few days earlier it was now time to watch some ball in Houston. The hotel definately met all of our needs and was close enough to any shopping that we wanted to do. Lots of freeways...More

    Review collected in partnership with Best Western
    Thank Ron S
    Response from JEN G, General Manager at Best Western Heritage InnResponded 10 November 2016

    Please let me thank you for staying with Best Western Heritage Inn. it is certainly a pleasure to know that you were satisfied with our hotel and enjoyed your stay with us to the fullest. We hope to see you soon in the near future....More

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    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Breakfast included
    • Room Service
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Room Service
    • Dry Cleaning
    • Business Centre with Internet Access
    • Laundry Service
    • Multilingual Staff
    • Self-Serve Laundry
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Outdoor pool
    Details
    • Price range
    • US$126 - US$220 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 62
    • Reservation Options
    • TripAdvisor is proud to partner with Best Western, Booking.com, Expedia, Travelocity, Hotels.com, Orbitz, Cancelon, TripOnline SA, Hotwire, Cheap Tickets and HotelQuickly so you can book your Best Western Heritage Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Texas >
    • Texas Gulf Coast >
    • Houston
    • Also Known As
    • Best Western Heritage Hotel Houston ,
    • Best Western Houston ,
    • Houston Best Western
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    Traveller (13)
    Room & Suite (13)
    Dining (3)
    Pool & Beach (2)
    Hotel & Grounds (16)
    Bathroom (5)
    Business Centre & Event Rooms (3)
    Nearby
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    Nearby Attractions
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    Questions & Answers
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    Room Tips
    "Stay away from the side doors. One who stayed was complaining about it."
    Read review
    "Hotel is terrible...do not stay here."
    Read review
    "Back side, away from the IH10"
    Read review
    "Rooms facing the back parking or the pool are away from the highway and quieter."
    Read review
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