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Had to stay here on a forced flight lay-over. Started with a mix-up on my room but management stepped in and it was resolved quickly. Beds are comfortable and the rooms are very clean. One of the few airport area hotels with a restaurant so...More
We were sent to this hotel due to an airline (United) delay. What a great ending to 2 days of hassels and delays! The staff were great from the minute we walked in the door. We had a voucher from the airline and the front...More
3 Thank small_2wn_girl_63
Management response:Responded 3 May 2017
I am happy to hear that you had a great experience. We appreciate your business and hope to see you soon.
T Nguyen. Manager
My first impression was kind of damage due the time I wait on airport for the shuttle to hotel, but fortunately driver and recepcionist was both very considerate and i was in my room in no time. Room is clean with great shower and bathtub,...More
My coworker and I stayed here to be near the airport when we woke up. The noise from the airport made it difficult to sleep. For some reason, hotels like this one have yet to abandon curtains that don't completely close, keeping guests from trying...More
Response from IHGService, Guest Relations Manager at Holiday Inn Houston Intercontinental AirportResponded 6 days ago
Thanks for choosing Holiday Inn Houston-Intercontinental Airport for your travel needs and for leaving us feedback.
It's unfortunate that you were not completely satisfied because of the outside noise and with our in-room facilities such as the curtains. The circumstances you have mentioned...More
This has been in the past one of our favorite stays in Houston because of close proximity to local family members, but the hotel appears to be on the decline. We stay here several times a year visiting family in Houston but have noticed a...More
Response from IHGService, Guest Relations Manager at Holiday Inn Houston Intercontinental AirportResponded 2 weeks ago
Thank you for staying with us and providing us with your valuable feedback and being one of our IHG Rewards Club members. I am glad to see that you have regarded our staff to be friendly and helpful and found our WiFi fast...More