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Sheraton Houston West

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Sheraton Houston West
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212 Reviews from our TripAdvisor Community

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Showing 193: English reviews
Melbourne, Florida
Reviewed 5 March 2015

I wanted to give this place 4/5 but there just wasn't enough to justify it. From the start, I was very disappointed to find out at check in that there was no complimentary breakfast. Also, their options for purchase in the morning well all very overpriced. Coming into the room, I was hit with a smell that was very close...

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Helpful?
Thank RamblingMariner
DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear Rambling Mariner, Thank you for reviewing your stay here with us at the Sheraton Houston West. It seems your experience here with us a bit of a mixed bag. I am sorry to that you found our breakfast menu overpriced but I assure you our prices are in line with all full service properties in this area. Thankyou for...

Houston
Reviewed 1 March 2015

Wonderful service, extremely friendly and helpful staff (thank you Miguel). We stopped by for breakfast and were extremely pleased with the service and food. Great huevos rancheros. Don't know what the rooms are like but the restaurant is great.

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Helpful?
Thank SBF2
DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear sbf2, Thankyou so much for your review of our restaurant the Clay Urban Kitchen. So glad that you enjoyed our Huevos Rancheros and Miguel’s great service. Hope to see you again soon.

Bulgaria
Reviewed 27 February 2015

Don't expect too much from this hotel, however, it is overall very clean, convenient (off the highway -- which is a toll road by the way, so bring cash, no cards accepted!!!) to the west Houston corporate headquarters along the I-10 and the Sam Houston/Katy tollways. Limited parking up front, not many services available in the immediate area; if you...

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Helpful?
Thank pesheff
DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear Pesheff, Thankyou for taking the time to review your stay with us here at the Sheraton Houston West. I am very pleased that you found our property to be ‘Very clean and convenient ‘ for your business needs. Thankyou for all the great pointers for fellow travelers. Next time you are here on business I would encourage you to...

Houston, Texas, United States
Reviewed 23 February 2015

Stayed here with friends over the weekend. It has a nice pool, the hotel itself is nice and quiet, and the staff was very friendly. No problems at all! I will say that it's kind of far from the rest of Houston-everything is about twenty minutes away, but there are restaurants around.

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Thank Erika F
DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear Ms Erika F Thank you for the wonderful review! We are thrilled to hear you enjoyed the solidarity of the hotel, our warm and welcoming staff and our outdoor pool. As you mentioned, we are a drive from downtown but are conveniently located less than 5 miles from popular destinations such as Memorial City Mall and Houston City Centre...

Winter Park
Reviewed 21 February 2015

There was no negatives to mention about this hotel. Its a good business hotel however do not expect any "wow" factor. The room was very small, comfortable, and decorated in Sheraton's drab brown colors. (Sheraton needs to firer that Interior designer) The bathroom was the nicest part of the room, especially the walk in shower with glass doors. I'm not...

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Helpful?
Thank fdipace
DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear fdipace, We appreciate your ability to recognize we are primarily a business hotel and it suited your needs during your travel here for work. While we always strive for the “Wow!”, we understand where you see improvement. We are undergoing a full renovation in 2016, so we hope you come back to see a more modern, updated version of...

Houma La
Reviewed 10 February 2015 via mobile

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Thank Doug V
DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Charlotte, North Carolina
Reviewed 27 January 2015

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1Thank JRenee1
DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Houston, Texas
Reviewed 25 January 2015

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Thank Solosailorgirl
arzie z, General Manager at Sheraton Houston West, responded to this review

Nashville, Tennessee
Reviewed 13 January 2015

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Thank Brad T
arzie z, General Manager at Sheraton Houston West, responded to this review

Wading River, New York
Reviewed 4 January 2015

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Thank Amanda F
arzie z, General Manager at Sheraton Houston West, responded to this review

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located on Clay Road, just east of Sam Houston Beltway (8), and between Katy Freeway (I-10) and the Northwest Freeway (290). ... more   less 

Additional Information about Sheraton Houston West

Address: 11191 Clay Rd, Houston, TX 77041-5576
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: £78 - £276 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Houston West 3.5*
Number of rooms: 158
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Also Known As:
Sheraton Houston West Hotel Houston
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Questions & Answers

Questions? Get answers from Sheraton Houston West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4th floor and away from lifts”
daw84m08, 24 Apr 2017 | Read review
“We found our 3rd floor room on the South side to be very quiet.”
M889FGlisap, 19 Apr 2017 | Read review
“Club floor have complimentary beverages, breakfast, and evening snack hours”
everydaze, 17 Apr 2017 | Read review
“Go for a room on the back, less road noise.”
joe_enright1, 11 Apr 2017 | Read review
“see review”
srobertslaw, 31 Mar 2017 | Read review
5 of 5