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DoubleTree by Hilton Houston - Greenway Plaza

Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Hotel description
This luxury hotel in Houston, TX, offers spacious, club-style guest rooms, all with floor-to-ceiling windows and impressive views of downtown Houston and River Oaks. All of our rooms have modern amenities and feature plush furnishings, sumptuous bedding, WiFi, a walk-in closet and luxury bathrooms with a separate shower and granite vanities.
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Traveller (109)
Room & Suite (58)
Dining (11)
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Overview
  • Excellent47%
  • Very good27%
  • Average15%
  • Poor7%
  • Terrible4%
Travellers talk about
“lakewood church”(61 reviews)
“joel osteen”(12 reviews)
“double tree”(42 reviews)
Wifi
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
Offers from DoubleTree by Hilton Houston - Greenway Plaza
Special Offer: Double Points, Every Stay
Hotel deals
Offers from DoubleTree by Hilton Houston - Greenway Plaza
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (1,047)
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1,017 results
Traveller rating
459
276
159
77
46
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LanguageEnglish
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459
276
159
77
46
Show reviews that mention
All reviewslakewood churchjoel osteendouble treewalk in closetparking garage isroom servicenice hotelfront desk staffself parkbusiness tripbreakfast buffetupon checkthe room was nicebed was very comfortablefitness centergalleria mallfree shuttle
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1 - 5 of 1,017 reviews
Reviewed yesterday via mobile

Wow! From the moment we arrived the lady valet was just so rude. But she was a piece of cake compared to the older lady that checked us into the hotel. She was upset that she did not get to go home and boy did...More

Thank Cadbo
Hotel's Favourite
Reviewed 9 September 2017

The warm cookie to welcome us was very good, as expected. Even though we arrived very early, they let us into the rooms, but just not exactly as we requested, which they respectfully checked if we were ok with. After a long intercontinental flight, that...More

Thank bibi_ngo
Response from MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway PlazaResponded 14 September 2017

Thank you for your 5 STAR review of the Doubletree Greenway Plaza. I am happy to hear that you enjoyed your time with us. Your detailed comments are a great bonus for future guests headed our way. I hope you have a chance to stay...More

Reviewed 6 days ago via mobile

I stay here very often as it’s convenient for my business. It’s standard business hotel, buts the proximity to business venues in greenway, and the nice food court adjacent to the hotel (Greenway coffee- good!) make it a good place to stay. Every time I...More

Thank Jkwusa
Response from MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway PlazaResponded 5 days ago

Thank you for your feedback. We appreciate your continued patronage. I will share your comments about the 'frosty' bar with my Engineering team. I understand how uncomfortable that can be even in a city like Houston where 'everyone' over air conditions. We look forward to...More

Reviewed 6 days ago

Booked online Once I arrived on site I was told there is a deposit for each night of the stay.. also you have to pay $25 for parking every day.. the bathrooms are very old and outdated definitely will not be staying here againMore

Review collected in partnership with DoubleTree by Hilton
Thank rzuniga2018
Response from MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway PlazaResponded 5 days ago

Thank you for your feedback. I am sorry to hear that we failed to meet your expectations. The incidental fee and parking cost should have been communicated to you at the time you made your reservation. I am sorry that did not happen. I assure...More

Reviewed 1 week ago

Guest have to pay half the price of the room for parking unbelievable. I was not informed of the rate to park upon making my reservation I was only told that I couldn't cancel because of the same day it was reservedMore

Review collected in partnership with DoubleTree by Hilton
Thank sirondaoliver
Response from MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway PlazaResponded 5 days ago

Thank you for your feedback. I am sorry to hear that we failed to meet your expectations. The parking cost should have been communicated to you at the time you made your reservation. I am sorry that did not happen. I assure you your comments...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Details
Price range
US$109 - US$301 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#27 Luxury Hotel in Houston
#44 Romantic Hotel in Houston
#75 Family Hotel in Houston
#86 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$109 - US$301 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#27 Luxury Hotel in Houston
#44 Romantic Hotel in Houston
#75 Family Hotel in Houston
#86 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (109)
Room & Suite (58)
Dining (11)
Pool & Beach (1)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Elizabeth T
13 January 2017|
AnswerShow all 2 answers
Response from MarkHouston | Property representative |
You can enter our self parking at the front entrance of the hotel across from the valet parking desk. Before entering the hotel you will pay the designated fee for the length of time you will be in the garage. The function... More
0
Votes
Gardixon
Who does a hotel guest have to be in order to get a room on the top floors. When it was Rennasance we had no problems with this however now it's like pulling teeth, especially if we get Debra (the very petite girl at the desk) to check us in. I'm an honors member and have provided my preferences, one of which is a high floor. She refused to give me a room I requested even though they were available. I should have checked in online. She gave me a floor lower than what I could have gotten if I had checked in online. In fact, she is always that way with me. It seems that she has a problem with going over and beyond for her customers. Doesn't it count that I am a longstanding guest with Hilton and hhonors? Can you all consider that please? That's the reason why your guests join your club, to get extra perks, however if we are denied when we book, that is so unfair.
8 June 2016|
AnswerShow all 2 answers
Response from reviewnator | Reviewed this property |
I always check via the app and able to select the highest floor possible. I've gotten it at the top floors plenty of times. Use the app to bypass the counter along with getting a digit key. They recently upgraded all the... More
1
Vote
lakeperson1
6 January 2016|
Answer
Response from MarkHouston | Property representative |
Julie, The hotel does not have a shuttle to the game. IAH airport is approximately 25 miles from the hotel. Unfortunately, we do not operate an airport shuttle. I recommend either a cab or a ride service such as Uber.
0
Votes
Room Tips
"Find a hotel that has updated rooms and service"
Read review
"HHONORS rooms in Floor 15 and 16 are well equipped for business travelers and have great views"
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"Awful customer service, charged me twice"
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"every room is pretty good the higher you go the better the view of the city"
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