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Extended Stay America - Houston - Galleria - Uptown

Booking.comUS$81*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Extended Stay America - Houston - Galleria - Uptown
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124 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Houston - Galleria - Uptown
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Showing 118: English reviews
Reviewed 17 May 2013 via mobile

Well furnished, very nice and neat, and well worth the money. Although surrounded by other hotels it was easy to find and the rooms inside are just as good as the looks of the hotel from outside. Staff was very nice and helpful, especially Zeba. She helped us in many ways as well as finding good restaurant around...provided extra necessities..this...

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Helpful?
Thank Alexlumb
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review

Alex - I appreciate you taking the time to write such a fantastic review. I'm thrilled that you were so pleased with your stay at our hotel. It's comments like yours that motivates the staff and I to continue to provide such excellent customer service to all of our guests! Thank you again for your kind words. The staff and...

New York City
Reviewed 16 May 2013

Staying here on business and was very pleased with the staff and the service. Even though it's a budget hotel they make sure they go the extra mile to get everything you need, and always with a smile. Ashley has become a favorite with our group but the whole staff is top notch.

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Helpful?
Thank oneill245
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review

Thank you so much for sharing your experience with us. I truly appreciate your comments regarding the staff, especially Ashley. They make me very proud of the entire team. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

Seattle, Washington
Reviewed 16 May 2013

I first have to start off and say that the staff is excellent! Everyone working the front desk is incredibly friendly and happy to help. I've been there for a month and a half now, and you would expect to see people on there off days for so long, but never once have I encountered someone less than happy. Ashley...

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Helpful?
Thank Lauren K
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review

Lauren - I want to thank you for taking the time to post a review of your stay. Please accept our apologies that the beds were uncomfortable in your room. Still, we are glad to know that we were able to meet your expectations for your traveling needs. Thank you again for sharing your comments with us. We look forward...

Trinidad
Reviewed 3 May 2013

I Stayed at the hotel for about 5 days.It was clean and well appointed. The breakfast was just coffee and snacks but having a cut of hot coffee as you leave in the morning was great. Hotel has an excellent well lit car park and the room at the rear ensure a complete view.The staff are exceptional and usually greeted...

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Helpful?
Thank DerrekTrinidad
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review

I appreciate you taking the time to write such a wonderful review about your most recent stay. I am proud of our team for helping you feel safe and comfortable during your travels. I am also extremely pleased that we were able to ensure you received packages as needed. We truly enjoyed having you as a guest! Thank you again...

Seattle, Washington
Reviewed 13 April 2013

I am relocating to Houston, with work, and this hotel is in a great location. The parking lot is tucked away and well lit. The units are well maintained and the staff is SO friendly. Not only the manager, but namely Ashley. She works in the evenings and always greets me by name after a long day. This hotel displays...

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Helpful?
Thank alicia t
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review

Thank you so much for the recent review of our property. I am thrilled that you found our hotel to be in a great location, that the staff was "SO" friendly, from the manager and especially Ashley whom greeted you by name after a long day at work. I am glad that you felt the "Southern Hospitality" and we made...

Lake Charles
Reviewed 8 April 2013

I stayed for a few weeks while working on a project. Rooms are cleaned weekly, the kitchenette contained all the necessities and the internet, cable TV and AC are all satisfactory. The staff has a "Welcome to your home-away-from-home" disposition. I would like to spotlight Ashley Crouch, as she always greeted me with professional and polite conversation when I returned...

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Helpful?
Thank FreqTravlr2013
Saints01Houston, Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review

Thank you for taking the time to write such a great review of your stay. Excited to hear that while working on a project in town the hotel kitchen, TV and cable were to your satisfaction. Glad to hear that the staff had a " welcome to your home away from home" attitude, especially Ashley, whom greeted you every evening...

Reviewed 1 April 2013

My family and I came to Houston for the first time what an experience! People are so friendly here it is amazing! Staying at this location was the first good thin we did we were close to everything in the city the mall, restaurants, and site seeing landmarks. Hotel was nice clean too, the staff was very comforting, we did...

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1Thank Bigdaddy1309
Saints01Houston, Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review

Thank you for taking the time to write such an awesome review of your stay at our Galleria Uptown location. I am excited to hear that you had a wonderful experience your first time to Houston that you really like the location of the hotel , close to the mall, restaurants and Landmarks. It's good to hear that Zeba was...

Reviewed 30 March 2013

I was disappointed thatbthere wasnt an oven.the last extended stay I stayed at had one.spacious closets and over all pretty clean.the tv channel selectons are horrible.I wish there was a pool, but was still satisfied.

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1Thank jennifer f
Saints01Houston, Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that you were disappointed in some things like that this location did not have an over nor a pool and that the TV channel selection was horrible, unfortunately not all of our hotels offer the same amenities, some have the ovens and...

Charlotte, North Carolina
Reviewed 27 March 2013

My stay was pleasant, room was clean, and staff outstanding. Special mention to Ms. Ashley Crouch. When I arrived there was a hot water issue and guests were complaining in person and on the phone. I observed Ms. Ashley take care of each of the guests' concerns and let them know the management was taking immediate action. She handled the...

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Helpful?
1Thank RoadRunnerNC2013
Saints01Houston, Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review

Thank you for taking the time to write a review of your stay. I am excited to hear that you had a pleasant stay and that the room was clean and the staff was outstanding, especially Ashley in handling the hot water issue that the hotel experienced briefly. I am glad to hear that you were impressed with he hotel...

Austin
Reviewed 25 March 2013

I wish I could give a better review because the front desk clerk was so nice but this place is super gross. No non-smoking rooms so my floor and especially my room smelled like total crap. The towels looked like they weren't washed. Also I went down for breakfast which was not only a total downer but also out of...

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1Thank TaraWelchPhoto
Saints01Houston, Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry that your stay was less than perfect and you were dissatisfied with the room. Thank you for bringing to our attention all the issues you encountered like the Breakfast issue and the "creepy" guys you saw around the hotel, we take your comments very...

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07/05/2017 08/05/2017
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Amenities

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  • Free Parking
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Questions? Get answers from Extended Stay America - Houston - Galleria - Uptown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suite was large and comfortable”
shoup2017, 3 Jan 2017 | Read review
“Our room was on the first floor and it was excellent.”
vacolson, 19 Dec 2016 | Read review
“Ground floor suite was large and suitable for my father to get around with a walker.”
B1647KXpaulas, 18 May 2016 | Read review
“West facing rooms difficult to cool in late afternoon.”
789urbanadventurer, 6 Apr 2016 | Read review
“corner rooms with windows”
DrErsatz, 11 Mar 2016 | Read review
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US$81* /night
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Prices are for 1 room, 2 adults
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