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Sheraton Houston Brookhollow Hotel

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#113 of 504 Hotels in Houston
Certificate of Excellence
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Sheraton Houston Brookhollow Hotel
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482 Reviews from our TripAdvisor Community

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Showing 462: English reviews
New York City, New York
Reviewed 18 November 2012

The staff were all very friendly and helpful and it's right off the highway. However, the rooms are run-down and the surrounding area does not seem safe. If nothing else is available this place is OK, but I would say look elsewhere if you can.

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Helpful?
Thank Caroline B
ConcordHospitality, Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Caroline B, Thank you for your review. We appreciate you choosing to stay with us at Sheraton Houston Brookhollow Hotel. I'm glad you found our staff friendly and helpful during your visit. We offer clean, spacious rooms with the typical Sheraton comfort so I apologize if this is not what you experienced. We hope to serve you again and prove...

Atlanta GA
Reviewed 9 November 2012 via mobile

Stayed four nights at this hotel only because everywhere else on this side of town is booked solid. My problems were small in the overall scheme of things but too many not to ruin my trip. #1. The hotel has got road construction (I-610) all around it so finding the hotel AND going back into downtown Houston is VERY challenging...

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Helpful?
3Thank rfamily9
ConcordHospitality, Manager at Sheraton Houston Brookhollow Hotel, responded to this review

rfamily9, Thank you for your review. We're pleased to have had you as our guest. It is unfortunate to hear of your dissatisfying stay with us. I apologize for any inconveniences imposed on you during your stay. I have read your comments in their entirety and will discuss them in our next staff meeting. We hope that you will consider...

Reviewed 5 November 2012

This hotel rocked. The staff who helped put it together like Miranda and Jenny were great. Sarah at the front desk made everything happen while we were there. If they said they would do something for you then they did. Plain and simple. I will go bk to this hotel again and gladly stay if need be.

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Helpful?
Thank ryandmorrell1983
ConcordHospitality, Manager at Sheraton Houston Brookhollow Hotel, responded to this review

ryandmorrell1983, Thank you for writing a review and letting us know of your great visit to Sheraton Houston Brookhollow Hotel. We're delighted to know you were well taken care of by our staff, and appreciated their hard work. I will make sure to let Miranda, Jenny, and Sarah know of your kind comments and give each of them a special...

Austin, Texas
Reviewed 5 November 2012

There are a number of us from different companies who stay here regularly (most of us very picky). We stay because of the service. I have found the front desk always willing to help. On the 9th floor service area, Jennifer is extremely helpful. I stay here by choice and enjoy it and the staff is responsible for that.

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Helpful?
Thank Jim C
ConcordHospitality, Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Jim C, Thank you for your kind review. We're glad to have had you and your fellow colleagues stay with us at Sheraton Houston Brookhollow Hotel. I'm delighted to hear that our staff is responsible to your continued satisfaction in our hotel. We have a wonderful team so I will share with them your kind comments. Jennifer will receive a...

Houston, Texas
Reviewed 1 November 2012

Our group held two events at this small, recently remodeled Sheraton Houston Brookhollow Hotel, and I can't say enough good things about our pleasant experiences. This hotel offfers the best rates in the area, and has an excellent free buffet breakfast, along with free parking, and complimentary free shuttle service within five miles of the hotel including trips to the...

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Helpful?
Thank Bluebell196212
ConcordHospitality, Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Bluebell196212, Thank you for taking a moment and writing a review. We enjoyed your group and appreciate you choosing Sheraton. We're pleased to hear everyone had a great experience and enjoyed their time together. I'm glad our staff was helpful and fully accommodating to your needs. We greatly appreciate your compliments and will pass them along to the staff. Please...

San Jose, CA
Reviewed 25 October 2012

AC in room makes annoying noise even if turned off. Front desk does not care about customer's taxi request. I had to wait 30 minutes. Room was relatively clean. Bit noisy from the highway outside. Free wifi never worked well inside the room.

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Helpful?
1Thank Terrigal
ConcordHospitality, Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Terrigal, Thank you for your review. We're very pleased you chose to stay with us at Sheraton Hotel. Your feedback is valuable to us because we review your comments and work with our staff to make any necessary improvements necessary to ensure each guest feels special and enjoys their stay. If your future travels bring you back to Houston, we...

Houston, Texas
Reviewed 8 October 2012

Our guests absolutely loved the quality of service they received by the staff at the Sheraton Brookhollow for our weddind day weekend. From the shuttle pick from the airport (for those that needed it) to the shuttle ride to our wedding venue, we are 100% satisfied with them. The hotel lobby is really nice, and the rooms (while a bit...

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Helpful?
1Thank Lena W
ConcordHospitality, Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Lena W, Thank you for your wonderful review. We're so very glad to hear that your guests enjoyed their stay with us. I love hearing that all went well with your wedding. Best wishes to the Bride and Groom!

London, United Kingdom
Reviewed 27 September 2012

I stayed here for four night whilst seeing to some business nearby. Standard hotel, I would say three star sort of level and it is out of town. The bar is excellent. There is a full gym which requires you to swipe your room card to get in. The pool was not looked after and if you are a smoker,...

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Helpful?
1Thank Assam J
ConcordHospitality, Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Assam J, Thank you for your review. We're pleased you stayed with us at Sheraton Houston Brookhollow Hotel. I'm glad to hear of your compliments about our very comfortable Sheraton beds. We welcome you to come and stay with us again for another comfortable visit.

San Francisco, California
Reviewed 6 September 2012

Not great, not terrible either. The hotel is in an area that is undergoing major highway/street construction so the exit closet to the hotel is closed and required a slight detour. As for the hotel itself, the highlight was that parking is free. Overall, the hotel felt a little run down and tired. The room's AC worked well. Beware rooms...

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Helpful?
1Thank Anon Y
ConcordHospitality, Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Anon Y, Thank you for your review. We’re pleased you stayed with us at Sheraton and hope you enjoyed our great city of Houston. I apologize for you not getting the correct room assignment at check-in. I hope this did not cause too great of an inconvenience for you. We hope you will stay with us again and have a...

Hamburg, Germany
Reviewed 5 September 2012

The hotel has been remodelled recently and you can see that at every angle - new lobby, new rooms, new styling everywhere. The hotel offers free wifi everywhere and free parking. Only the location is a little off. The pool is nice, too... With staff with a right attitude it could easily be perfect.

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Helpful?
1Thank HamburgAround
ConcordHospitality, Manager at Sheraton Houston Brookhollow Hotel, responded to this review

HamburgAround, Thank you for taking the time to write a review about your stay with us at Sheraton. We’re glad you chose to stay with us and had a pleasant stay. We invite you to visit us again the next time you’re in Houston. Sincerely, Tom Chigoy, General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Welcome to Sheraton Houston Brookhollow Hotel.Whether your visit is for business or pleasure, feel at home at Sheraton Houston Brookhollow Hotel. Our guest rooms feature the celebrated Sheraton Sweet Sleeper bed and complimentary high-speed wireless internet access. Whatever your plans are, you'll find a feeling of welcome unlike any other at our Sheraton Hotel in Houston.Stay connected to home or the office with the Link at Sheraton, refresh in the outdoor pool, or re-energize with a workout in our fully equipped fitness center. Sheraton Houston Brookhollow Hotel has thought of everything you need for a memorable stay. All 382 Houston hotel accommodations feature the plush Sheraton Sweet Sleeper Bed, complimentary high-speed Internet, spacious work desks, ergonomic chairs, 37 inch flat screen TVs and Bliss bath amenities.Our hotel is conveniently located minutes from popular things to do in Houston such as world-class Houston museums, Houston shopping, dining and entertainment, as well as major business complexes like the George R. Brown Convention Center and Texas Medical Center. We offer free parking, free in-room Wifi, and a complimentary shuttle with scheduled runs to the world-famous Houston Galleria Shopping Center. ... more   less 

Additional Information about Sheraton Houston Brookhollow Hotel

Address: 3000 North Loop W, Houston, TX 77092-8810
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: £72 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Houston Brookhollow Hotel 3.5*
Number of rooms: 382
Reservation Options:
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Also Known As:
Sheraton Houston Brookhollow Motel
Houston Sheraton
Hotel Style:
#72 Business Hotel in Houston
#92 Family Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Houston Brookhollow Hotel staff and other travellers.
4 questions
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Dallas, Texas
London
Houston, Texas
over a year ago

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Questions? Get answers from Sheraton Houston Brookhollow Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms on the back side of the hotel for less highway noise”
CiciKiki, 9 Feb 2017 | Read review
“Ask for a room at the rear of the hotel, otherwise too noisy”
  • tube, definitely to be renewed
  • Nice sofa area in the room
  • restoroom, a bit old fashioned
  • relaxing bed
  • relaxing bed
  • Nice sofa area in the room
  • sink and mirrors
  • Coffe maker
444eleonorac, 13 Jan 2017 | Read review
“1st floor great”
RodJ649, 24 Aug 2016 | Read review
“We chose the highway side. We did not notice noise. If you prefer a calmer view, ask to face away from the highway.”
debbietravels2016, 23 Aug 2016 | Read review
“Get a room away from the elevator and the foot traffic”
stubbs25, 21 Jun 2016 | Read review
5 of 5