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Quality Inn & Suites Houston

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Quality Inn & Suites Houston
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33 Reviews from our TripAdvisor Community

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Showing 29: English reviews
Baton Rouge, Louisiana
Reviewed 2 weeks ago

My boyfriend and I had a room booked for two nights, 11/18-11/20/16. We checked into this hotel around 7:30 on Friday, 11/18, evening and immediately found the hotel in unacceptable condition. The lobby roof was leaking with water being caught by a bucket, the air was stale because the a/c was obviously broken, and the carpets in the halls were...

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Helpful?
Thank afireinsidex
Rick P, General Manager at Quality Inn & Suites Houston, responded to this review

I was disappointed to hear about the problems that you experienced during your recent stay with us. I am writing to thank you for taking the time to bring these matters to my attention. We strive to make each guest’s stay a satisfying one. The principal goal of our hotel is to provide great service to all of our guests....

Amsterdam, The Netherlands
Reviewed 24 September 2016 via mobile

We had a good stay at the Quality Inn. The place looks fairly new and we had a nice big room that was comfortable and quiet. Everything was cleaned properly, the hot breakfast in the spacey breakfast room contained sausages and eggs, so we left happy. Also, a question about the coffee machine was dealt with promptly.

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Helpful?
Thank Vanessa B
Reviewed 23 September 2016

Outstanding service! We are having a wedding in November and advised our guests to book reservations at this property (when it was Country Inn). Then, it switched to Quality Inn and created quite a commotion. I called the property to reserve the room block and it was EFFORTLESS! Natalie was able to address all my concerns, book the room block...

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Helpful?
Thank MrsCaballero
Reviewed 6 August 2016 via mobile

I would not recommend staying here--nor will I make the mistake of doing so again. I stayed here for two months as an extended stay while I was working in Houston. It ran cheaper than what renting an apartment would have cost and I didn't have to worry about utilities, Internet, etc. so I thought it was a good deal....

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Helpful?
1Thank Philip W
Rick P, Manager at Quality Inn & Suites Houston, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Dallas, Texas
Reviewed 5 July 2016

The Lobby was really nice and I was excited about what I saw....Until...I started finding dead roaches. Five of them. Then saw several more that were alive. A shame because the room was nice, the staff was nice and the breakfast was good. Just not happy about the bugs at all.

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1Thank 1973mlc
Rick P, Manager at Quality Inn & Suites Houston, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Ft. lauderdale
Reviewed 4 July 2016

The manager told me by phone that he'd work with me regrading adjusting a reservation but would not one I arrived when he was contacted by staff. Dying cockroach in room. Litter in parking lot and breakfast was not fresh. Staff were helpful.

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Thank paul t
Austin, Texas
Reviewed 21 April 2016

I have stayed at this location several times before and even completed a review over a year ago. The reason why I am submitting another review is due to the 290 construction. l will start off with my list of pro's and con's to help guide you on selecting a hotel. Pro's: hotel located off 290 and less than six...

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Helpful?
Thank Gilbert U
North Chicago, Illinois
Reviewed 30 March 2016

Stayed one night at the Hotel in room 204. Moe at the front desk provided a warm welcome and exceptional service. Breakfast the next morning was very good and was included in the price of the room. Room was neat and clean and good value for the money. The room compared very well with the Hilton Hotel we had stayed...

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1Thank mfaheem2016
Berrien Springs, Michigan
Reviewed 21 March 2016

The walls are thin we could hear conversations in the next room.The counter could use more than just one person attempting to help a line of 4 people. The breakfast tasted very watered-down, the the hotel itself is decent but it seemed like they were on a strict budget of having quality food for breakfast. We also didn't like how...

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1Thank Michael M
Woodstock GA
Reviewed 16 February 2016

Very good, if not extravagant, breakfast. Very nice room, probably the best I've been in the past year. Wonderful staff. No pool. Easy access to highways. WiFi fairly fast.... and free. I'd stay here again without thinking twice.

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Helpful?
Thank vtailbonanza

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Free Internet
Services
  • Free Breakfast
  • Breakfast Available
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Quality Inn & Suites Houston

Address: 12439 Northwest Fwy, Hwy 290, Houston, TX 77092-3113
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: £47 - £79 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites Houston 2.5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Holiday Inn Express Northwest / Brookhollow Hotel Houston
Holiday Inn Houston
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites Houston staff and other travellers.
2 questions
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Questions? Get answers from Quality Inn & Suites Houston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room that is not facing 290 to reduce the construction noise level.”
 of 5 bubbles 961gilbertu, 21 Apr 2016 | Read review
“Ask for a room at the back.”
 of 5 bubbles mfaheem2016, 30 Mar 2016 | Read review
“I had room 204. Be mindful that it faces an apartment playground.”
 of 5 bubbles lonestargirl3622, 16 Sep 2015 | Read review
“Request a room that is not facing 290 in order to reduce traffic noise level. I rated the noise level at this hotel "average" because it's a quiet hotel within itself not factoring in the traffic off 290. I also find this to be an issue at most Houston hotels that are located off a major roadway. For example: 290, 610, I-10 and etc.”
 of 5 bubbles 961gilbertu, 3 Nov 2014 | Read review
“I always ask for top floor end of the hall..”
 of 5 bubbles SIOUXFANFOREVER, 22 Jan 2014 | Read review
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