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Hotel Derek Houston Galleria

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#99 of 497 Hotels in Houston
GreenLeadersSilver level
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Hotel Derek Houston Galleria
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1,023 Reviews from our TripAdvisor Community

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Showing 968: English reviews
Houston, Texas
Reviewed yesterday NEW

Talked my wife into staying here while in Houston celebrating our anniversary. I've been wanting to check it out for a while. Booked a room with a king sized bed. When we arrived, we were told by front desk that they didn't have any rooms available with king size. I'm not sure what the point is in making a reservation...

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Helpful?
Thank SDDC11
Bainbridge Island
Reviewed 4 days ago NEW

Great location and fun, hip hotel. Close to excellent restaurants--you can even walk over to the new River Oaks shopping area for fabulous dining. Can be a bit loud with freeway noise. But fun, Texas vibe and very nice hotel.

Review collected in partnership with this hotel
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Helpful?
Thank Debora W
Houston
Reviewed 1 week ago NEW

Needs attention to detail in rooms Excellent employees/ customer service Room needed a little more attention to detail Hair dryer was old,broken and dirty. ironing board also beat up and bent. Plumbing didn't work great (drains)

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Helpful?
Thank amyaC8824IC
Texas
Reviewed 1 week ago NEW

There were a lot of fees for not very well service. I called the front desk for service that we paid for when I booked the room and they were never delivered. I called 9 times before someone pick up the phone. Afterwards, when calling so many times the front desk stated that they were not going to delivery the...

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Thank D3190IRjenn
Esbjerg, Denmark
Reviewed 1 week ago NEW

Had rather high expectations to Derek Hotel as i know the hotel from previous visits. The design and atmosphere is still good, but had to adjust the expectation. the cleaningness of corridors and room could be improved. very often was only 1 elevator available during the evenings. The parking facilities is handled in a rather unfriendly way, which is a...

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Helpful?
Thank søren r
Angleton
Reviewed 1 week ago

I was very satisfied with the whole experience at Derek Hotel the atmosphere was very homely the food was great the rooms were very clean and the staff was very very nice and professional I will definitely come again and recommend to all my friends

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Helpful?
Thank shunnb
Norman, Oklahoma
Reviewed 1 week ago

Really fun hotel. Rooms are spacious and modern. Very clean. It can be a little noisy. I did love that they are a pet friendly hotel. If I had known I would have brought my dogs! Cool Pool and restaurant was very tasty. Enjoyed the Bar.

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Helpful?
Thank Kat65M
Sugar Land
Reviewed 2 weeks ago

I don't write bad reviews lightly but save your money or go elsewhere. We bought the stay and play NYE package which included a dinner buffet, dancing,room with late checkout, breakfast and free valet. First the front desk and valet were very good. The rest of the stay was very far below my expectations. For the event, there was not...

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Helpful?
Thank 514christinek
Mark N, General Manager at Hotel Derek Houston Galleria, responded to this review

We hate to hear that your NYE experience wasn't totally rad - because our 80s prom was designed to be exactly that and more! Please allow me to share a bit of our vision...in our experience most NYE soirées are about the music, dancing, friends and great food + drink so these are the areas that we put the emphasis...

Magnolia
Reviewed 2 weeks ago

AC was not cooling, reported problem, was never fixed. Did not give us any sort of discount. Restaurant was completely unorganized. No silver wear or drinks. Food was cold and staff was unprepared. Would not recommend this hotel.

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Helpful?
Thank 506kaitlinh
Mark N, General Manager at Hotel Derek Houston Galleria, responded to this review

I think we can both agree that this was certainly not our best showing. I apologize for all the issues you had during your most recent stay and please let me assure you that this is not what our guests typically experience in their guest room - action will definitely be taken to ensure that our guestrooms and restaurant meet...

South Houston, Texas
Reviewed 2 weeks ago

Bed wasn't comfortable and the room smelled mildewy. One of the neighbors was smoking marijuana. And you could smell it in the hallway, I think this will probabaly be the only time I will ever stay at hotel Derek in Houston again

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Helpful?
Thank Idrawcircles
Mark N, General Manager at Hotel Derek Houston Galleria, responded to this review

Oh no…. this is certainly not the experience we design for our guests! I thank you for your feedback – it seems we missed the boat on several areas. It’s feedback like yours that help us continue to improve so I thank you for your comments and I hope we can change your first impression if given the opportunity! I...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
EXPERIENCE A NEW KIND OF SOUTHERN HOSPITALITY - ONE WHERE UNPARALLELED SERVICE AND DESIGNER AMENITIES ALLOW YOU TO APPRECIATE BEING IN THE MOMENT AND IN THE LOOP. Named for Houston's black gold roots, a play on the "derrick" drilling rig, Hotel Derek's bold styled guestrooms and suites are overflowing with modern details and stylish comforts inspired by fashionably chic Texas decor. Photography by world-renowned Arthur Meyerson adorns our public areas and guestrooms, capturing the spirit of Texas wildcatters; while everything from our black granite lobby floors to bold textiles and colors pays homage to our city's rich heritage in the oil industry. ... more   less 

Additional Information about Hotel Derek Houston Galleria

Address: 2525 West Loop S, Houston, TX 77027-4501
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: £104 - £270 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Derek Houston Galleria 4*
Number of rooms: 312
Reservation Options:
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Also Known As:
Derek Hotel Houston
Hotel Style:
#8 Green Hotel in Houston
#32 Luxury Hotel in Houston
#62 Romantic Hotel in Houston
#89 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Derek Houston Galleria staff and other travellers.
6 questions
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Port Arthur, Texas, USA
11 months ago
over a year ago
London, United Kingdom

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Questions? Get answers from Hotel Derek Houston Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room towards the front, as the blowers makes noice at the back.”
 of 5 bubbles 141s_renr, 10 Jan 2017 | Read review
“Rooms with view to downtown are quit because the room with the view to the Galleria is at the ghighway.”
 of 5 bubbles mennop202, 1 Jan 2017 | Read review
“Balcony Room”
 of 5 bubbles Icedaddy, 27 Oct 2016 | Read review
“Don't get a number floor X and followed by 11, its right beside the lifts”
 of 5 bubbles jftrmcclelland, 19 Oct 2016 | Read review
“Ensure not to stay too close to the lifts. x09 was rather noisy.”
 of 5 bubbles JaneBis, 18 Oct 2016 | Read review
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