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BEST WESTERN Galleria Inn & Suites

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BEST WESTERN Galleria Inn & Suites
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231 Reviews from our TripAdvisor Community

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Showing 196: English reviews
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Pagosa Springs, United States
Reviewed 5 days ago NEW

You won't find a hotel as clean as this one and every detail was perfect. My wife and I were there for a extended hospital visit and the room helped her to relax at the end of each day. We had the suite with the hot tub and we both fit in it comfortably. We will stay there again as...

Review collected in partnership with Best Western
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Helpful?
Thank Gary D
Heather S, Director of Sales at BEST WESTERN Galleria Inn & Suites, responded to this review

We are dedicated to offering exceptional guest experiences so we are very happy to hear that you were pleased. We know that hospital visits can be stressful, to say the least, so to see a review that says our room helped you all relax means a lot to us. Thank you for the great review and please do not hesitate...

Houston
Reviewed 5 days ago NEW

The best western exceeded my expectations! Will recommend it to anyone looking for a couples get away vand I myself for one will be back! The jetted tub in the room was a splendid touch my girlfriend didn't want to get out and I didn't want to leave!

Review collected in partnership with Best Western
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Helpful?
Thank Justice Y
Heather S, Director of Sales at BEST WESTERN Galleria Inn & Suites, responded to this review

Thank you for taking time to let us know about your experience at our hotel. We are very happy to hear that we exceeded your expectations! We will continue to keep up the good work and strive to be even better. If you have any ideas on what we could do to add to your guest experience, we would love...

Kuwait, Al Kuwayt, Kuwait
Reviewed 1 week ago

We stayed at the hotel for 8 nights while visiting Houston. The room was clean and comfortable with a great shower. Our room had a musty smell when you entered and we asked the front desk to change out the A/C. Shirley at the front desk had it taken care of immediately and maintenance changed it out in no time....

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Helpful?
Thank Kathleen K
Heather S, Director of Sales at BEST WESTERN Galleria Inn & Suites, responded to this review

Thank you for taking the time to review our hotel. Thank you for the great feedback on our General Manager, Shirley and our Breakfast Cook, Isabel. We are pleased that you hear that they provided great service for you. We would like to apologize for not exceeding your expectations in every area of this visit. Thank you for your patience...

Carlsbad, California
Reviewed 10 January 2017

Had a very good experience. Breakfast offered "Cook To Order" which was a plus. Very clean. Places to eat close buy or you have the option to Order In. Swimming pool looked very nice however,did not utilize as it was 29 degrees! Would highly recommend.

Review collected in partnership with Best Western
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Helpful?
Thank 220joycer
Heather S, Director of Sales at BEST WESTERN Galleria Inn & Suites, responded to this review

Thank you Joyce! It was our pleasure to be of service to you. We are committed to offering great service and accommodations so we are glad to hear that our hotel and staff provided that for you. If you have any ideas on what we could do to add to your guest experience, we would love to hear about it....

Hanford
Reviewed 8 January 2017

This best Western has a lot of nice amenities, including a breakfast room with lots of selection for breakfast. They have scrambled eggs sausage and bacon along with usual cereals and varieties of toast and bagels. They also have a lady to cook you your own personal omelette burrito or a pancake. Fitness room was more than adequate and give...

Review collected in partnership with Best Western
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Helpful?
Thank X2580MJbruceb
Heather S, Director of Sales at BEST WESTERN Galleria Inn & Suites, responded to this review

Thank you for the perfect score! We are dedicated to offering exceptional guest experiences so we are very happy to hear that you were pleased with all our amenities. If you have any ideas on what we could do even better, we would love to hear about it. Feel free to reach out to me at (713) 783 – 8388...

Irving, United States
Reviewed 24 December 2016

Very nice hotel in prime location. Good Breakfast with order facility. Friendly staff.Neat and clean beds and rooms Not used the Swimming facility as it is outdoors and my visit is on cold day. Did not used the fitness center.

Review collected in partnership with Best Western
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Helpful?
Thank veerendrakumars
Heather S, Director of Sales at BEST WESTERN Galleria Inn & Suites, responded to this review

Thank you very much for the perfect score! We are glad our accommodations were to your satisfaction. We will continue to keep up the good work and strive to be even better. If you have any suggestions on what we could do to further improve our guest experience, we would love to hear from you. Feel free to reach out...

Epping, Australia
Reviewed 15 December 2016 via mobile

We came to Houston for my cousin's wedding, so we were already planning on spending most of our time with family. We got to Best Western after about 26 hours of travel and the bed was soooo comfy. Go a great night's sleep so we were ready for a full day. The breakfast was ok, would prefer fresher ingrediants -...

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Helpful?
1Thank Olivia H
Heather S, Director of Sales at BEST WESTERN Galleria Inn & Suites, responded to this review

Thank you Olivia, for taking time to let us know about your experience at our hotel. We are extremely happy to hear that you enjoyed your stay with us and got an excellent night's sleep. Your feedback is very helpful in understanding what we are doing well and what we can do better. Please think of us if you are...

McRae, United States
Reviewed 9 December 2016

My husband tried to check me in the hotel over the phone. Because we were out with friends. The night guy did not let him do it. We had to leave where we were so my husband could check me in. We got there he went inside i was in the car. There was a guy who got up and...

Review collected in partnership with Best Western
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Helpful?
1Thank 231rakeshm
Heather S, Director of Sales at BEST WESTERN Galleria Inn & Suites, responded to this review

Thank you for taking the time to let us know about your experience at our hotel. We apologize for not making a better impression and living up to the standards we promise each of our guests. For security reasons and to protect guests against credit card fraud, our policy requires that the person whom the reservation is for, must be...

Port Lavaca, Texas
Reviewed 6 December 2016

Wonderful staff, so friendly and helpful. The made to order eggs, omelets and pancakes were delicious. Staff went out of their way to make sure we got back and forth to a wedding that was accessible through the back security gate.

Review collected in partnership with Best Western
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Helpful?
Thank kimgJ1588KF
Heather S, Director of Sales at BEST WESTERN Galleria Inn & Suites, responded to this review

Thank you for taking time to let us know about your experience at our hotel. It was our pleasure being of service to your group while there were here for a wedding. We are extremely happy to hear that you felt your stay was wonderful, our team was friendly and helpful and that you found our new made-to-order station delicious!...

Friendswwod, United States
Reviewed 18 November 2016

This hotel just put in a breakfast bar with omelettes as well as pancakes in addition to burritos. This is in addition to the regular items available for breakfast. The size of the room and the quality were high.

Review collected in partnership with Best Western
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Helpful?
Thank Christopher B
Heather S, Director of Sales at BEST WESTERN Galleria Inn & Suites, responded to this review

Thank you Christopher! It was our pleasure to be of service to you. We are committed to offering great service and look to always grow and improve so we are happy to hear that you enjoyed our new breakfast made-to-order station. If you have any ideas on what we could do even better, we would love to hear about it....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Breakfast included
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Room Service
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN Galleria Inn & Suites

Address: 6229 Richmond Ave, Houston, TX 77057-6211
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: £77 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Galleria Inn & Suites 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Best Western Fountainview Hotel Houston
Best Western Houston
Houston Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Galleria Inn & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN Galleria Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“i was on second floor suite away from pool. floor was quite and super clean.”
 of 5 bubbles 369ansenb, 7 Aug 2016 | Read review
“parking on property or even across the street. there is a few clubs on the street and shopping and night life as well.”
 of 5 bubbles sheilaw452, 28 Mar 2016 | Read review
“Leave your luggagte in the car if you don't want it infested.”
 of 5 bubbles 444charlesv, 17 Mar 2016 | Read review
“If you mst stay here, be sure to get a top floor room and bring your own paper products.”
 of 5 bubbles hschiller5, 16 Mar 2016 | Read review
“Ask for top floor. Hopefully that will help with the noise.”
 of 5 bubbles andiek_12, 28 Mar 2015 | Read review
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