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We recently stayed at Extended Stay on Nasa Rd 1. Though the service staff was friendlly and somewhat accomodating overall the facility is very dated and worn. There is no pool at this location. Though we had reserved 3 non-smoking rooms via Priceline Express...More
3 Thank StewsReview
Response from Manager_11525, Manager at Extended Stay America - Houston - NASA - Johnson Space CenterResponded 22 July 2016
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will...More
My life currently requires I spend a decent amount of time in hotel rooms in the Nasa Space Center area. I have stayed at numerous in the area and even another location of Extended Stay in the Area. This property is nice, clean, has easy...More
If NASA was not across the street, I would have opted for any other hotel.
Needs a serious room renovation. Luckily they are achieved for the first one in 24 years staring in October.
The fact that the manager knew my exact room issues and...More
2 Thank Time4Pizza
Response from Manager_11525, Manager at Extended Stay America - Houston - NASA - Johnson Space CenterResponded 11 July 2016
I received a copy of your review, and wanted to take a moment to personally respond.
I sincerely apologize that our property wasn’t up to your standards, but I am grateful for the feedback you provided so we are able to continually improve our hotel....More
Stayed in a non-smoking room that was surrounded by smoking rooms so the hall, elevator, and room smelled like cigarette smoke. Couldn't switch rooms. Carpet and bathroom floors were stained/dirty. Blanket had holes. Bathroom door handle broken. Ceiling stained/ripped. Looked nothing like pictures online. Wifi...More
Great place to stay if you need to be by the Space centre.
It's just across the road and there is a Starbucks within a stones throw of the place. A clean and comfortable accommodation option when you really want something for location rather than...More
Response from Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space CenterResponded 1 June 2016
Thank you for your feedback about your recent stay at our hotel. I’m thrilled to read that you had a wonderful stay and enjoyed our comfortable accommodations! I’m glad that we were able to accommodate your needs with our convenient location. The staff and I...More