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Residence Inn Houston-West University

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Residence Inn Houston-West University
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138 Reviews from our TripAdvisor Community

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Showing 132: English reviews
Houston, Texas
Reviewed 11 April 2016

I've always underestimated this hotel, but after a recent stay I won't do that anymore. The customer service here is above average, the free breakfast was above average, and the rooms (recently remodeled I hear) are above average. This is an above average hotel in close proximity to the medical center, NRG (Texans Stadium), downtown Houston, the Galleria, restaurants, Rice...

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Helpful?
2Thank Chris H
Yoyo P, General Manager at Residence Inn Houston-West University, responded to this review

Hello Chris, Thank you for the review! Glad t see you have enjoyed your stay! Come back and see us soon! We hope to earn your business once again!

Woodstock, Alabama
Reviewed 21 March 2016

This is the way overnight stays should be. Very nice sized room, super clean, well appointed and quiet. Only stayed one night but could have stayed several without hesitation. The breakfast was standard hotel fare but good tasting. Overall, this was an ace.

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Helpful?
Thank Vann L
Yoyo P, General Manager at Residence Inn Houston-West University, responded to this review

Dear Vann L, Thank you for staying with us! Glad to see that we have earned your trust and business! We know you have many choices and super excited to see you had chosen us! We hope to earn your business again soon!

Felton, California
Reviewed 24 February 2016

We planned to stay for 3 nites. Had to check out after 1 nite. The bed was so bad. Tried another in another room. Just as bad. We moved next door to the Courtyard. Otherwise it was a nice hotel. Good location for what we needed. Friendly staff. Good breakfast. Room was pretty well equipped. Typical thin walls so we...

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Thank simon s
Yoyo P, General Manager at Residence Inn Houston-West University, responded to this review

Dear Simon s, Thank you for letting us know the issues that you had during your stay. We have ordered the new beds and they are one the way to us. Thank you for your business and we hope to earn it the next time when you come back to the area!

Houston, Texas
Reviewed 12 February 2016

I booked the two bedroom suite at the Resdience Inn for a girls night out. The hotel staff was friendly and very accomodating. The room was spacious and included a kitchen and dinning and living room area. Both bedrooms had a king size bed. The next morning I was able to enjoy a full breakfast buffet. All my guest loved...

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2Thank QueenPooh
Yoyo P, General Manager at Residence Inn Houston-West University, responded to this review

Dear QueenPooh, Glad to see you have enjoyed your stay! Thank you for choosing us! We hope to earn your business again!

Houston, Texas
Reviewed 5 February 2016

Before moving out of the country my kids and I stayed here for 4 nights. It had everything we needed - 2 bedrooms, full kitchen, free breakfast, restaurant and grocery store close by and most importantly friendly and helpful staff who really bent over backwards to make our last few days in Houston as easy as possible.

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2Thank 65Kathy
Yoyo P, General Manager at Residence Inn Houston-West University, responded to this review

Dear 65Kathy, Great to see your review! Thank you so much for allowing us to earn your business! We hope to see you again soon!

Hot Springs, Arkansas
Reviewed 4 February 2016

I have stayed regularly at this hotel for 3.5 years. The last 6-9 months, the entire staff changed and customer service was almost non-existing with the exception of James. I understand that things break and certainly don't mind when I need to report it and have it fixed. But when they wait until late afternoon to work on a broken...

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Helpful?
Thank maxifactor
Yoyo P, General Manager at Residence Inn Houston-West University, responded to this review

Hello maxifactor, We appreciate your business. Unfortunately, we had few changes in the recent months. Glad to see James was able to provide great service as usual. Althought we can not change the past, we can certainly work on the future for our guests. We realize the issue occurred in October, 2015; however, we are working to resolve it with...

Dallas, Texas
Reviewed 19 January 2016

My husband and I stayed overnight at this property, in Room 114. We were in town for a wedding and I was looking for a reasonably priced property outside the Houston Marathon route, but that would be reasonably located to come from a wedding in the Galleria area, but that would split the difference to make an early flight at...

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Helpful?
1Thank LBuchanan56
Yoyo P, Manager at Residence Inn Houston-West University, responded to this review

Dear Guest, Thank you for the review! We are glad to hear that you had enjoyed your stay with us! Please come back and see us again!

San Antonio, Texas
Reviewed 30 September 2015 via mobile

We stayed the weekend while visiting Houston. This hotel is really nice and conveniently located minutes from the freeway. All of the staff we interacted with were friendly, professional and helpful. Our King suite was clean and roomy. Everything was perfect as we expect from Marriott properties. We especially like having three distinct areas in the suite: a kitchen, living...

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Thank Wizdum W
san antonio, texas
Reviewed 28 September 2015

Great location in walking distance to many restaurants, but off the main roads. Rooms are comfortable. Staff is very friendly. The shuttle works well for going to the medical center. Dinner Monday through Wednesday is very nice with wine and beer. It's pet friendly.

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Thank hamishmom
Houston, Texas
Reviewed 28 September 2015

I am a platinum elite member and always prefer the Marriott properties. This one disappointed me. I was moved from one floor to another as it was being renovated.Mine being a 40 day stay, moving was a big problem. To add to the woes, Rami the front desk clerk had a serious understanding issue. He asked me to move to...

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1Thank Atul M

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
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Questions & Answers

Questions? Get answers from Residence Inn Houston-West University staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think they are all the same”
Danlock3215, 2 Jan 2017 | Read review
“ask for room on an upper floor”
cyclist6049, 21 Nov 2016 | Read review
“If the pricing is the same, ask for the larger room. I really enjoyed it feeling like a residence! (Two bedroom, two bath, etc).”
JeramieOK, 1 Aug 2016 | Read review
“Good Location, Friendly Staff, Good Breakfast”
mohanj338, 11 Jun 2016 | Read review
“higher floors more less noise”
RosalindB117, 9 May 2016 | Read review
5 of 5