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Doubletree Hotel Houston Downtown

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Doubletree Hotel Houston Downtown
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1,081 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Houston Downtown
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Showing 1,038: English reviews
Atlanta
Reviewed 3 weeks ago

(1) The room was disgusting. Hair was in the sink and the shower and the bedding was not clean. (2) I was charged for TWO vehicles valet when I only had one vehicle. Accounting will not reimburse me either. (3) Housekeeping walked in on me without knocking on the door that morning to clean the room and I was naked.

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Helpful?
Thank Tiffany S
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for taking the time to provide a review. I sincerely apologize that we did not deliver the experience our many loyal guests expect and deserve. Please know that should something not go just right with your stay, the entire staff is here to "make it right", before you leave. We could have certainly had someone come back and...

Greater London, United Kingdom
Reviewed 3 weeks ago

The hotel is tired but OK. Maybe a bit pricey for what it is. Breakfast was good by american standards with a selection of white bread, fruit, cereals, yoghurt, bacon, egg, sausage. No cheese? Strange. The free wifi is a bonus - believe it or not it is still not standard in many hotels. The aircon is terribly noisy and...

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Helpful?
Thank Stephanie K
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing the details of your recent stay. We benefit from our guests telling us about their experience. I am happy that you enjoyed your breakfast experience. Cheese and most any other breakfast ingredients are always available upon request. This includes cooked to order omelets that you are guaranteed to enjoy! I apologize that the air conditioning unit...

Fort Walton Beach, United States
Reviewed 4 weeks ago

Extremely wonderful staff and the accommodations were excellent. Would have no problems staying at this hotel in the future. Priced OK for the Houston area and close to most of the nicer restaurants that we could walk too.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Barry P
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Now this is the detailed feedback that we works so hard to receive! Our staff works very hard to provide an outstanding experience for all our guests and we certainly appreciate hearing about it. Thank you for sharing and I hope we have another opportunity to be of service, the next time you visit Houston!

Toronto, Canada
Reviewed 4 weeks ago

The hotel feels old and tired. I was not impressed and a few times thought about leaving during my 10 night stay. I was totally grossed out when I could smell the couch in my room while watching TV - then I could smell it on my clothes. Needless to say, I never laid on the couch again. Towels are...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 88beaur
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for your feedback. I sincerely apologize that we did not deliver the experience we work so hard to provide for each of our guests. I assure you that I have spoken to the relevant staff and shared your comments. It's valued feedback like this, that allows us to continuously analyze what we do, so we can uncover ways...

VT
Reviewed 4 weeks ago via mobile

Room what you'd expect. Good Downtown location. The front desk staff very responsive and courteous. The van was always available to our group when needed. The assistant general manager spent a lot of time out front at the concierge desk. He actually helped checking baggage and seemed genuinely interested in how the guest experience was.

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Helpful?
Thank VTLongTimeTraveler
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for your detailed feedback on your stay. I am particularly pleased with your comments about the high level of attentive service you experienced. it doesn't matter what our positions are, we work together as a team and are here to be of service to all our guests. Thank you once again and I hope you will return soon!

Dallas, Texas
Reviewed 4 weeks ago

I recently stayed at this hotel becase it was on my Hilton Honors list. Only good thing was upon my arrival check in was painless. I picked this hotel because I've never had a bad experience with a Hilton hotel until now. The hotel is in serious need of upgrades it an old hotel. The chair in my room was...

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Helpful?
Thank regina h
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for taking the time to provide valued feedback on your stay. First off, let me thank you for being a valued Honors member. I am happy that you found our check-in process to be seamless. Have you used E-Check-in, or digital key? if not, you will find the process even easier and you are in more control! Please...

Hurst, Texas
Reviewed 5 weeks ago

it's not cost worthy to stay this hotel. Complementary services was not there, even though they have a note with all complementary services on the table. House keeping request me to call management to get answer. As it was a short trip I didn't mind to stay quite.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Syed H
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for your feedback. I sincerely apologize that we did not exceed your expectations during your most recent stay. We provide complimentary shuttle service within the downtown area. I am not aware of the note you refer to about other complimentary services, so unfortunately I am unable to speak to that concern. We do offer services that are included...

Reviewed 15 March 2017

We stayed for one night as a date night. We went to a late comedy show at the Hobby Center so wanted to stay somewhere near by. The staff was friendly, rooms were clean, beds comfortable, but I feel it is a little out dated. Some up dating would be nice. I would stay here again though. The price was...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Hilary H
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

A night on the town in the theatre district, is exactly what many of our repeat guests enjoy about our location! Thank you for your wonderful comments about our friendly staff and clean, comfortable rooms. Even more so than our great location, our repeat customer say they stay with us because of how simply welcoming and friendly we are. Thank...

Paris, France
Reviewed 14 March 2017

Overall the hotel is not great. Good location though, but not modern at all. Old stuff in the room. Decoration from the 70-80s. Well, not what i was expecting for a USD 300 room. Staff at the front desk is nice when you arrive. But when you have a problem and you ask them to solve it, then they turn...

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Helpful?
Thank mattrolin
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for your detailed review. Let me start by sincerely apologizing on behalf of my staff, for not satisfactorily resolving any issue you had while staying with us. Our goal is always to provide a problem free stay. But when there is an issue, our commitment is to "make it right" and every team member is empowered to do...

Zegge, The Netherlands
Reviewed 13 March 2017

Overrated roomcharge in comparison to the outdated accommodation, poor housekeeping, breakfast quality fine, quality and attitude of staff professional. Valet parking only at the hotel whilst parking space available in the area on walking distance. Location of the hotel is excellent with good connections to highway.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Taco1962
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for your review. I apologize that we did not exceed your expectations, by providing a rewarding experience. I am happy to hear that you enjoyed your dining experience and that our convenient location was a plus. I sure hope you will stay with us again and again and become another one of our recognized repeat guests. I promise...

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Doubletree Hotel Houston Downtown

Address: 400 Dallas St, Houston, TX 77002-4777
Region: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range: £88 - £309 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Hotel Houston Downtown 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Doubletree Houston
Houston Doubletree
Hotel Style:
#43 Romantic Hotel in Houston
#111 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Houston Downtown staff and other travellers.
7 questions
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Questions? Get answers from Doubletree Hotel Houston Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet rooms as business travel is prevalent. Rooms 20+ are recommended”
467ronp, 11 Apr 2017 | Read review
“None is good.”
mattrolin, 14 Mar 2017 | Read review
“Be prepared to wait for the shuttle and be specific on where you want to go. We got dropped off at the wrong place.”
LarsonMN, 28 Feb 2017 | Read review
“It can be a little pricey, so try and find a deal. There isn't much around so its like a treat to stay here and relax.”
droods, 16 Jan 2017 | Read review
“Take advantage of the shuttle service for transportation to and from downtown Houston attractions and restaurants.”
  • View from room 1223.
SolaTravelGirl, 8 Jan 2017 | Read review
5 of 5