We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Save
Traveller (154)
Room & Suite (90)
Dining (10)
Overview
  • Excellent56%
  • Very good19%
  • Average11%
  • Poor8%
  • Terrible6%
Travellers talk about
“double tree”(48 reviews)
“front desk”(92 reviews)
“full kitchen”(16 reviews)
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Offers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Special Offer: Double Points, Every Stay
Hotel deals
Offers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Special Offer: Double Points, Every Stay
Hotel deals
{"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"]}}
Reviews (720)
Filter reviews
687 results
Traveller rating
382
130
75
56
44
Traveller type
Time of year
LanguageEnglish
More languages
382
130
75
56
44
Show reviews that mention
All reviewsdouble treefront deskfull kitchenupgraded to a suiteexecutive loungebusiness staylobby barroom servicegreat customer servicehome away from homeper dayvalet parkingfitness centerpinkyrenovationcheckinhousekeeping
FilterEnglish
Updating list...
1 - 5 of 687 reviews
Reviewed today

Ok..I’ll start by saying that I was super nervous about this hotel based on some of the reviews that I had read, I was traveling with my 6 year old daughter so I wanted something safe and clean and close to the mall. People online...More

Thank pruitthouse
Hotel's Favourite
Reviewed 3 January 2018

I have no complaints about this Hotel. Everything about this hotel was GREAT. The staff worker by the name of Jasmine was fantastic and very on point with her job. She made my stay worth while and she was very reliable. She was very professional...More

1  Thank Chrystopher C
Response from Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 3 January 2018

Hi Chrystopher C, Thank you for sharing your review of your stay with us at DoubleTree Houston Galleria. We're happy to hear that you enjoyed an excellent visit and received fantastic service from Jasmine and the team. We look forward to your next visit and...More

Reviewed 2 days ago

Very nice property. Overall great experience! Clean, quiet and the customer service is exceptional! Hawani, Mario and Eduardo went out of their way to make our event a success. Would not hesitate to stay here again.

Thank VictorVal1
Response from Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 2 days ago

Hi victor1734, Thank you for sharing your review of your experience with us at DoubleTree Houston Galleria. We're glad you enjoyed a clean and comfortable experience and look forward to welcoming you back again in the future. Travel safely and join us again soon!

Reviewed 3 days ago

Two years of stays with top notch service. While I've earlier reviewed many great things about the hotel that are highly consistent, a real standout in the last few months has been the Executive/Concierge Lounge morning hospitality. While the breakfast fare is good, the staff...More

Thank Jerod S
Response from Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 3 days ago

Hi Jerod S, Thank you for sharing your review of your memorable business stays with us in uptown Houston. We're proud to read that you've received outstanding service on each occasion and have shared your praise with the team as further encouragement moving forward. We...More

Reviewed 1 week ago

Extremely beautiful hotel, spacious rooms, staff available for any needs, convenient to Galleria shopping and restaurants. Meeting rooms were long and narrow, but the staff was especially accommodating with serving meals and snacks.More

Review collected in partnership with DoubleTree by Hilton
Thank melonypennington
Response from Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 1 week ago

Hi melonypennington, Thank you for sharing your review of your stay at DoubleTree Houston Galleria. We appreciate your comments on our well appointed accommodations and our close proximity to the Galleria. We hope to continue to have the pleasure of welcoming you back on future...More

View more reviews
Most Booked Properties in Houston, TX
See all 521 hotels in HoustonSee all
About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$111 - US$384 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Luxury Hotel in Houston
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$111 - US$384 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Luxury Hotel in Houston
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (154)
Room & Suite (90)
Dining (10)
Pool & Beach (5)
Business Centre & Event Rooms (16)
Questions & Answers
Ask a question
JESSE G
12 March 2017|
AnswerShow all 4 answers
Response from 5353HOU | Property representative |
relatively convenient- it is about 8 miles - 15 - 20 minutes by car.
0
Votes
lunchpie
Short story: Omg, I was walking from the front desk trying to get token for a wash. The Manager thought I was off the street and the manager called the police to put me out the Hotel. Long story: December 3, 2016. About 2pm The Manager On Duty ( and 3 other employees called the Houston Police to have me extracted from the hotel. Even thou I made it clear to them that I am and have been a guest in the hotel many time before. These 4 employees followed me about the hotel. One of them followed me into the men's room while I was sitting on the toilet. This went on for 20 - 30 mins then houston police showed up. Omg they called HPD! In the Lobby in front of guests the 4 of them and the police surround me in a attempt to subdue fashion. (at one point the office threatened to put hand cuffs on me) Finally the valet person who parked my car name Mrs. Treasure (African American woman) walked over close enough for me to see her. I then pointed to her for help. I spoke out "help me please, tell them you parked my car" Treasure assured them I was a guest. Just when I thought it was over the (MOD) Guest manager asked the officer to be sure I was a guest and escort me to my room. (My Laundry was still in the washer on the 2nd floor awaiting to be washed) when me and the officer got to the room I knocked on the door after 3mins or so my wife woke out of her sleep and opened the door. she was frightened when she saw me standing with the officer. We were so upset with what happened we cut our stay short and checked out. ‎OMG, I left my laundry in the washroom at the Doubletree. Class Action.
12 December 2016|
AnswerShow all 3 answers
Response from 5353HOU | Property representative |
Dear Sir, What you describe is indeed an unfortunate sequence of events. In thoroughly reviewing this with the team you mention I can share that this scenario was a result of your refusal to share your name and room # when... More
1
Vote
SuzyTexas2step
26 November 2016|
AnswerShow all 3 answers
Response from williamscott1129 | Reviewed this property |
We didn't notice any smoke smells in the a/c ducts in either bedroom or living room. i do think in the bathroom there is a small duct that runs between all floors and someone could have been smoking in their bathroom above... More
1
Vote
Room Tips
"Ask for top floor room with a view..."
Read review
"High floors, one bedroom King suites with balcony"
Read review
"Room with balconies on higher floors"
Read review
"The JW Marriot across the street is a better hotel and experience."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing