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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
All reviewsdouble treefront deskfull kitchenupgraded to a suiteexecutive loungebusiness staylobby barroom servicegreat customer servicehome away from homeper dayvalet parkingfitness centerpinkyrenovationcheckinhousekeeping
Ok..I’ll start by saying that I was super nervous about this hotel based on some of the reviews that I had read, I was traveling with my 6 year old daughter so I wanted something safe and clean and close to the mall. People online...More
I have no complaints about this Hotel. Everything about this hotel was GREAT. The staff worker by the name of Jasmine was fantastic and very on point with her job. She made my stay worth while and she was very reliable. She was very professional...More
1 Thank Chrystopher C
Response from Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 3 January 2018
Hi Chrystopher C,
Thank you for sharing your review of your stay with us at DoubleTree Houston Galleria. We're happy to hear that you enjoyed an excellent visit and received fantastic service from Jasmine and the team. We look forward to your next visit and...More
Very nice property. Overall great experience! Clean, quiet and the customer service is exceptional! Hawani, Mario and Eduardo went out of their way to make our event a success. Would not hesitate to stay here again.
Thank VictorVal1
Response from Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 2 days ago
Hi victor1734,
Thank you for sharing your review of your experience with us at DoubleTree Houston Galleria. We're glad you enjoyed a clean and comfortable experience and look forward to welcoming you back again in the future. Travel safely and join us again soon!
Two years of stays with top notch service. While I've earlier reviewed many great things about the hotel that are highly consistent, a real standout in the last few months has been the Executive/Concierge Lounge morning hospitality. While the breakfast fare is good, the staff...More
Thank Jerod S
Response from Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 3 days ago
Hi Jerod S,
Thank you for sharing your review of your memorable business stays with us in uptown Houston. We're proud to read that you've received outstanding service on each occasion and have shared your praise with the team as further encouragement moving forward. We...More
Extremely beautiful hotel, spacious rooms, staff available for any needs, convenient to Galleria shopping and restaurants. Meeting rooms were long and narrow, but the staff was especially accommodating with serving meals and snacks.More
Review collected in partnership with DoubleTree by Hilton
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Thank melonypennington
Response from Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 1 week ago
Hi melonypennington,
Thank you for sharing your review of your stay at DoubleTree Houston Galleria. We appreciate your comments on our well appointed accommodations and our close proximity to the Galleria. We hope to continue to have the pleasure of welcoming you back on future...More
Dear Sir,
What you describe is indeed an unfortunate sequence of events. In thoroughly reviewing this with the team you mention I can share that this scenario was a result of your refusal to share your name and room # when... More
Dear Sir,
What you describe is indeed an unfortunate sequence of events. In thoroughly reviewing this with the team you mention I can share that this scenario was a result of your refusal to share your name and room # when requested. You refused, eventually sharing this only with law enforcement who in turn gave us this information.
Please understand that a part of our obligation to all concerned is to ensure everyone on the hotel premises is either a valid guest or visiting a valid guest. This is for the security, protection of our team and guests as well as to ensure that our property continues to have the status of “Private Property” as outlined on the non-trespass notifications required by law posted at our entrances.
We appreciate your loyalty and hope that you understand this request to simply ask for your name and room number and if shared when asked would not have resulted in any escalation.
Thank you
Response from williamscott1129 | Reviewed this property |
We didn't notice any smoke smells in the a/c ducts in either bedroom or living room. i do think in the bathroom there is a small duct that runs between all floors and someone could have been smoking in their bathroom above... More
We didn't notice any smoke smells in the a/c ducts in either bedroom or living room. i do think in the bathroom there is a small duct that runs between all floors and someone could have been smoking in their bathroom above or below you. strange
