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DoubleTree by Hilton Hotel & Suites Houston by the Galleria

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Traveller (154)
Room & Suite (90)
Dining (10)
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Overview
  • Excellent57%
  • Very good19%
  • Average11%
  • Poor7%
  • Terrible6%
Travellers talk about
“double tree”(48 reviews)
“front desk”(92 reviews)
“full kitchen”(16 reviews)
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Offers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Special Offer: Double Points, Every Stay
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Offers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (726)
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693 results
Traveller rating
388
130
75
56
44
Traveller type
Time of year
LanguageEnglish
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Travelers talk about these amenities: Pets Allowed, Wifi, Restaurant, Bar/Lounge, Room Service
388
130
75
56
44
Show reviews that mention
All reviewsdouble treefront deskfull kitchenupgraded to a suiteexecutive loungebusiness staylobby barroom servicegreat customer servicehome away from homeper dayvalet parkingfitness centerpinkyrenovationcheckinhousekeeping
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1 - 5 of 693 reviews
Reviewed yesterday via mobile

Loved staying at your hotel, great location very near the Galleria. A lot of good restaurants and excellent view. Rooms are very spacious and clean. Front desk staff is always very friendly and accommodating. Special thanks to Sarah who provided us with great hospitality

Thank kr0304
Hotel's Favourite
Reviewed 3 January 2018

I have no complaints about this Hotel. Everything about this hotel was GREAT. The staff worker by the name of Jasmine was fantastic and very on point with her job. She made my stay worth while and she was very reliable. She was very professional...More

1  Thank Chrystopher C
Response from Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 3 January 2018

Hi Chrystopher C, Thank you for sharing your review of your stay with us at DoubleTree Houston Galleria. We're happy to hear that you enjoyed an excellent visit and received fantastic service from Jasmine and the team. We look forward to your next visit and...More

Reviewed 2 days ago via mobile

Very nice hotel we have stayed in lots of 4 Star hotels in the galleria area this one by far had the best service. Large suites great price. Daniel at the front desk was awesome! And who would complain about an endless supply of warm...More

Thank Jennifer H
Response from 5353HOU, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded yesterday

Thanks for recognizing Daniel, we agree that he has an outstanding personality. We look forward to your return and another great stay in one of our 238 suites - we will keep the cookies warm too!

Reviewed 2 days ago via mobile

Everything was great I couldn’t have asked for better service, and thanks to Daniel booking everything was so easy and fast- very great service I will definitely be staying at the double tree by hilton again

Thank ronald J
Response from 5353HOU, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded yesterday

The best accolade we can get is to reading about how one of our team members, in this case Daniel, made your stay experience great and that you will be returning. Thanks so much for sharing.

Reviewed 2 days ago via mobile

Daniel at the front desk was so accommodating and made our Girls Trip even better. He is Definetly an Asset to the Hilton Brand. The Food was awesome and the Hotel is in a great location. Thanks from the Cali Girls😎

Thank Cb L
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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$112 - US$387 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Luxury Hotel in Houston
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$112 - US$387 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Luxury Hotel in Houston
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (154)
Room & Suite (90)
Dining (10)
Pool & Beach (5)
Business Centre & Event Rooms (16)
Questions & Answers
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JESSE G
12 March 2017|
AnswerShow all 4 answers
Response from 5353HOU | Property representative |
relatively convenient- it is about 8 miles - 15 - 20 minutes by car.
0
Votes
lunchpie
Short story: Omg, I was walking from the front desk trying to get token for a wash. The Manager thought I was off the street and the manager called the police to put me out the Hotel. Long story: December 3, 2016. About 2pm The Manager On Duty ( and 3 other employees called the Houston Police to have me extracted from the hotel. Even thou I made it clear to them that I am and have been a guest in the hotel many time before. These 4 employees followed me about the hotel. One of them followed me into the men's room while I was sitting on the toilet. This went on for 20 - 30 mins then houston police showed up. Omg they called HPD! In the Lobby in front of guests the 4 of them and the police surround me in a attempt to subdue fashion. (at one point the office threatened to put hand cuffs on me) Finally the valet person who parked my car name Mrs. Treasure (African American woman) walked over close enough for me to see her. I then pointed to her for help. I spoke out "help me please, tell them you parked my car" Treasure assured them I was a guest. Just when I thought it was over the (MOD) Guest manager asked the officer to be sure I was a guest and escort me to my room. (My Laundry was still in the washer on the 2nd floor awaiting to be washed) when me and the officer got to the room I knocked on the door after 3mins or so my wife woke out of her sleep and opened the door. she was frightened when she saw me standing with the officer. We were so upset with what happened we cut our stay short and checked out. ‎OMG, I left my laundry in the washroom at the Doubletree. Class Action.
12 December 2016|
AnswerShow all 3 answers
Response from 5353HOU | Property representative |
Dear Sir, What you describe is indeed an unfortunate sequence of events. In thoroughly reviewing this with the team you mention I can share that this scenario was a result of your refusal to share your name and room # when... More
1
Vote
SuzyTexas2step
26 November 2016|
AnswerShow all 3 answers
Response from williamscott1129 | Reviewed this property |
We didn't notice any smoke smells in the a/c ducts in either bedroom or living room. i do think in the bathroom there is a small duct that runs between all floors and someone could have been smoking in their bathroom above... More
1
Vote
Room Tips
"North side rooms face a busy street, and are not sound-proofed adequately."
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"Ask for top floor room with a view..."
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"High floors, one bedroom King suites with balcony"
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"Room with balconies on higher floors"
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