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All reviewsdouble treefront deskfull kitchenupgraded to a suiteexecutive loungebusiness staylobby barroom servicegreat customer servicehome away from homeper dayvalet parkingfitness centerpinkyrenovationcheckinhousekeeping
I was greeted outstandingly and was treated The Hilton Way!! Valet Team were great my husband is disabled and they were great at helping me out especially with me holding on to every suit case. Front Desk made my day when he checked my room...More
My stay at this Double Tree was very comfortable. I was upgrade to a suite which was a pleasant surprise. The breakfast buffet was generous and offered a variety of items. The hotel staff, breakfast service staff and the bar staff were all kind and...More
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Thank Audie M
Response from Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 1 week ago
Hi Audie M,
Thank you for sharing your review of your experience with us at DoubleTree Houston Galleria. We appreciate your comments on the upgrade you received and see you received extraordinary service from our team members. We're glad you had the opportunity to sample...More
Stayed for a weekend trip to Houston. Kyrus greeted us at the front desk and made sure our stay was special. I had a other brief interactions with him, and he always made sure my requests were addressed promptly and pleasantly. In general, all staff...More
Nice stay just to get away from home #cookies omg the service from Joshua in room dining was phenomenal ! Ask for Joshua ! The food was excellent and my hubby is a picky eater ! Yes to the staycation #livedandlovedit
I checked into the hotel and was automatically greeted by Daniel at the front desk. He got me exactly what I needed with no questions asked and made me feel very comfortable. People like Daniel is what makes me come back to this hotel
What you describe is indeed an unfortunate sequence of events. In thoroughly reviewing this with the team you mention I can share that this scenario was a result of your refusal to share your name and room # when... More
What you describe is indeed an unfortunate sequence of events. In thoroughly reviewing this with the team you mention I can share that this scenario was a result of your refusal to share your name and room # when requested. You refused, eventually sharing this only with law enforcement who in turn gave us this information.
Please understand that a part of our obligation to all concerned is to ensure everyone on the hotel premises is either a valid guest or visiting a valid guest. This is for the security, protection of our team and guests as well as to ensure that our property continues to have the status of “Private Property” as outlined on the non-trespass notifications required by law posted at our entrances.
We appreciate your loyalty and hope that you understand this request to simply ask for your name and room number and if shared when asked would not have resulted in any escalation.
Response from williamscott1129 | Reviewed this property |
We didn't notice any smoke smells in the a/c ducts in either bedroom or living room. i do think in the bathroom there is a small duct that runs between all floors and someone could have been smoking in their bathroom above... More
We didn't notice any smoke smells in the a/c ducts in either bedroom or living room. i do think in the bathroom there is a small duct that runs between all floors and someone could have been smoking in their bathroom above or below you. strange