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Four Points by Sheraton Houston Citycentre

247 reviews
#374 of 517 Hotels in Houston
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Traveller (64)
Room & Suite (32)
Dining (7)
Overview
  • Excellent13%
  • Very good36%
  • Average28%
  • Poor14%
  • Terrible9%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.0 Star Hotel
All hotel details
Offers from Four Points by Sheraton Houston Citycentre
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (247)Write a Review
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1 - 5 of 226 reviews
Reviewed 2 weeks ago

I was in Houston on a business trip, and someone else at my company made the travel arrangements. After the Four Points was booked, I checked out the reviews and was really nervous by what I read. Thankfully, though, my experience did not match -...More

Thank DFWtiger
Hotel's Favourite
Reviewed 2 October 2017

The location is close to great dinning options that you don't have to drive to. The rooms were nice and the hotel has a nice lobby bar with a decent menu that won't break the bank. If you decide to drive there a lots of...More

Thank Robert W
Reviewed 2 weeks ago

Our room reminded me of an old motel room. It was pitiful. Outside entrances like a motel. Deadbolt didn’t work. Security latch was half hanging off the door, so not working. Door had cold air coming in all around it. Tv remote didn’t work, even...More

1  Thank Charles P
Response from Jarren B, Front Office Manager at Four Points by Sheraton Houston CitycentreResponded 2 weeks ago

Charles, Thank you for reaching out to me through email. I want to apologize again for what you experienced, and the issues you described are being addressed. Please let me know if there is anything else I can do for you. Have a wonderful day.

Reviewed 8 January 2018

the location is nice, fancy restaurants, shops, movie theatre in the citycentre, within walking distance. the hotel itself is shockingly disappointing for a sheraton-branded hotel. the lobby and the bar area are fine, but the rooms are in extremely poor condition, the whole look and...More

Thank gergelyborz
Response from Jarren B, Front Office Manager at Four Points by Sheraton Houston CitycentreResponded 11 January 2018

Thank you for taking the time to leave us some feedback regarding your recent stay at the Four Points by Sheraton Houston-CITYCENTRE. I apologize that the room did not meet your expectations. We recently completed a renovation to our Lobby and Bar area. We will...More

Reviewed 3 January 2018

i'm travelling a lot, but never seen so dated property in my life. opened in 70s and looks like the rooms wasn't updated, even the windows washed since then. hallways are smelly and dark, facilities are extremely old, everything is rusty and dirty. see photos...More

1  Thank csamb80
Response from Jarren B, Front Office Manager at Four Points by Sheraton Houston CitycentreResponded 4 January 2018

Thank you for taking the time to leave us some feedback about your most recent stay at the Four Points by Sheraton Houston-CITYCENTRE. I apologize that your stay did not meet your expectations. We do have renovations plans for our guest rooms and corridors for...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Shuttle Bus Service
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$87 - US$237 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$87 - US$237 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (64)
Room & Suite (32)
Dining (7)
Pool & Beach (1)
Questions & Answers
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Room Tips
"Ask for an interior room that faces away from the freeway"
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"go somewhere else"
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"request a room away from the highway (toward the pool)"
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"Don't pick a room at all - stay away at any cost. Certainly room 229 is a really really bad room (and all..."
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