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Crowne Plaza Houston - Brookhollow

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Traveller (93)
Room & Suite (58)
Pool & Beach (5)
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Overview
  • Excellent47%
  • Very good25%
  • Average15%
  • Poor7%
  • Terrible6%
Travellers talk about
“henry strait”(40 reviews)
“front desk”(136 reviews)
“older hotel”(9 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (553)
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36
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All reviewshenry straitfront deskolder hotelgreat customer servicethe entire staffroom rateritafreewayconferenceshuttle
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11 - 15 of 537 reviews
Reviewed 7 November 2017

If your looking for a place to stay in Houston, this is not the place. This hotel has was a regular stop for me until my last stay in Oct. The overall condition of this hotel has deteriorated along with the service. My hotel room...More

Thank Todd18520
Response from IHGService, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded 22 November 2017

Hi Todd18520, Thank you for taking the time to share your feedback regarding our hotel. While we are pleased that our location served its purpose for your travel needs, I am truly sorry for the overall condition of the hotel room including the quality of...More

Reviewed 7 November 2017

Guaranteed room types were unavailable due to overbooking of another group after the conference I attended had already reserved the ballrooms, room blocks, etc. Front desk staff were uncaring and not at all helpful with trying to accomodate guests that were waiting to check in....More

Thank Dustin F
Response from IHGService, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded 21 November 2017

Hello Dustin F, Thank you so much for staying with us and for taking the time to write a review about your experience with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our...More

Reviewed 23 October 2017

Stayed here again for the Houston Arcade Expo. I'm glad to see that the hotel keeps improving. Currently, the pool is undergoing a replacement. Can't wait to see what they do with that. The remodeled lobby area still looks good. The bar area had a...More

Thank SDDC11
Response from IHGService, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded 12 November 2017

Dear SDDC11, Thank you for sharing your impressions of your recent stay with us. I am very happy that you liked our lobby area and that our service and the cleanliness of our rooms met your expectations. We strive to provide the best possible service...More

Reviewed 22 October 2017

Flew into Houston to stay with a friend for 4 nights. Hurricane Harvey had other plans and ended up having to stay for 7 nights! The hotel was on skeleton staff due to the emergency situation the entire area was enduring. These employees were remarkable!...More

Thank Elizabeth D
Reviewed 22 October 2017 via mobile

I was here to assist in the relief efforts after Hurricane Harvey, and was quite disappointed. 297 rooms, one washer and one dryer that only worked 1/3 of the time. The rooms were moldy and not cleaned very well before renting them out. There was...More

Thank Steve T
Response from IHGService, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded 22 November 2017

Hello Steve T, Thank you for your feedback regarding your stay at Crowne Plaza Northwest-Brookhollow, TX. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff. However, on behalf of the...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$84 - US$148 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#88 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$84 - US$148 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#88 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (93)
Room & Suite (58)
Pool & Beach (5)
Dining (1)
Business Centre & Event Rooms (4)
Questions & Answers
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Room Tips
"Go somewhere else, especially if you have asthma or allergies."
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"Do not stay at this hotel"
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"Stay somewhere else."
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"Recommend the main building until others are remodeled."
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