We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Westin Galleria Houston Hotel

Booking.comUS$247*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 9 more sites!
Professional photos
Westin Galleria Houston Hotel
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}}}
Add Photo Write a Review

949 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 861: English reviews
Start your review of Westin Galleria Houston Hotel
 Click to rate
New Orleans, Louisiana
Reviewed 6 days ago NEWvia mobile

We enjoyed our stay at the Westin Galleria. Pros: huge room, nice view with black out shades, convenient location for shopping. We requested an updated room, so ours was very nice, had contemporary finishes, & a great bathroom. Cons: no proper hotel restaurant or lounge for cocktails. There is a hotel restaurant, the Daily Grill, but it just feels like...

 Report
Helpful?
Thank Amanda F
Management response:

Greetings Amanda; thanks for the feedback, we have almost completed our guestroom renovation, the feedback we have received about the new rooms from our guests has been fantastic! The transformation of the rooms was dramatic, we have just updated our photo library with some of the new pictures of these ultra chic rooms. We will begin our Lobby Renovation in...

Perth, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

What a wonderful stay in a great hotel close to all amenities. I was housed on the 6th floor, although there were room refurbishments taking place, my stay was not interrupted. The staff at the front of house were fantastic. I was upgraded to a king room free of charge due to my height, without asking for or prompting the...

 Report
Helpful?
Thank WasKandaharMike
About Hotel's Favourite Review
Daisy M, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings WasKandaharMike, Thank you for your feedback and sincerely appreciate your warm remarks on this outstanding experience! The Westin brand often promotes a personable stay for our guests and I am glad to know your experience reflected this commitment. We are thrilled to know our outstanding service, with the help of Alisha, truly made a positive impression on your stay....

Chicago, Illinois
Reviewed 2 weeks ago

Nice hotel in a happening part of town (connected to a large mall). Rooms were clean and spacious. The hotel was undergoing renovation so some floors and rooms were a bit dated but I was fortunate to be on a floor that was freshly renovated. Construction implied there was some hammering during working hours but did not bother me much...

 Report
Helpful?
Thank Prof S
Reviewed 2 weeks ago via mobile

My family and I stayed here for one night, and I was disappointed with everything. The front desk staff was "meh" when we checked in, the bed was small and the lighting in the rooms were limited. I have stayed in a number of Westin properties across the country, but this one was more like a 2 1/2 star hotel....

 Report
Helpful?
Thank 193tiffanyr
Daisy M, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings 193tiffanyr, Thank you for taking the time to provide insight on this recent stay at the Westin Galleria Houston. I am truly disappointed to know this experience was not at all memorable and failed to exceed your expectations. As a Westin, we strive to maintain a personable experience but regret to know this was not the case. As we...

Edinburgh, United Kingdom
Reviewed 3 weeks ago via mobile

This is a comfortable hotel in a very nice area to visit. Built on a high end mall with lots to see and do. The rooms are a decent size and are being refreshed so are in a nice state. Big Tv in each room is a plus. The restaurant is a bit over priced for what you get but...

 Report
Helpful?
Thank OilBratTraveller
Daisy M, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings OilBratTraveller, Thank you for taking your time to comment on your recent stay at the Westin Galleria Houston. We are delighted to know our recent updates made such a positive impression on you. However, I do apologize other aspects of your stay overshadowed an accommodating experience. Being away from home, internet connection is a necessity that unfortunately was not...

Reviewed 3 weeks ago

Went to stay at the Westin Galleria last week and wow was I surprised. They are in the process of renovating and heard some noise from the work being done, but got a newly renovated room and it was nice. The room was clean, modern and had a fresh smell to it. Will definitely go back again soon. The fact...

 Report
Helpful?
Thank sunburn2016
Basel, Switzerland
Reviewed 5 weeks ago via mobile

Stayed here for a ten day work trip which saw me working long hrs including weekend. Mall location was helpful as opened up range of food option as well as easy shopping. Rooms were as described but my room started to get to a point where it was beginning to appear a tiny bit dated.

 Report
Helpful?
Thank koahiatamadl
South Brunswick Township, New Jersey, United States
Reviewed 14 April 2017 via mobile

It was one of the worst experience we had. Coming from Ft Lauderadale where we spent 3 wonderful nights at the Westin we made a deliberate effort to book Westin in Houston even if we had to pay almost double of other hotels in the area. The issues were never ending and even after requesting to talk to the manager...

 Report
Helpful?
2Thank NPR24
Management response:

Greetings NPR24, Thank you for staying with us and sharing your experience. I understand that your stay was not at all as you hoped it would be. I appreciate the opportunity that you have afforded me to investigate your concerns and follow up with you directly last week to resolve your challenges. As mentioned, The Westin Galleria is in the...

Sugar Land, Texas
Reviewed 14 April 2017

The young lady at the front desk was so nice. She greeted us a big warm smile. When I asked her how she was doing she responded "Fantabulous" a word I never heard before but instantly fell in love with. This young lady was so helpful to us even though we weren't even staying at the hotel yet. My family...

 Report
Helpful?
Thank pattonfamily0615
Christchurch, New Zealand
Reviewed 6 April 2017

We only stayed 1 night , good size room , friendly staff, clean. Perfect if you want to shop at the Galleria mall, literally out the door of the lobby and into the mall. No real character to hotel but functional.

 Report
Helpful?
1Thank Jane S
Daisy M, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings Jane S, We appreciate you taking the time to review our property. I regret to know your experience was not as pleasing as we would have liked for you. As a Westin, we strive to go above and beyond for our guests and I apologize we failed in doing so. I am delighted to know our convenient location and...

310 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (172)
Viewed
Room/Suite (56)
Viewed
Pool/Beach Area (9)
Viewed
Hotel & Grounds (23)
Viewed
View from Room (20)
Viewed
Bathroom (12)
Viewed
Dining (4)
Viewed
Business Centre/Function Rooms (5)
Viewed
Other (43)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (117)
Viewed
Amenities (24)
Viewed
Pool (14)
Viewed
Dining (8)
Viewed
The Hotel (21)
Viewed
Traditional Queen Room (50)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (21)
Viewed
Dining (2)
Viewed
Room/Suite (8)
Viewed
Bathroom (3)
Viewed
Business Centre/Function Rooms (2)
Viewed
Hotel & Grounds (2)
Viewed
Other (4)
04/06/2017 05/06/2017
Hotels you might also like...
Travellers also viewed these Houston hotels
Great Uptown
Hyatt Regency Houston/Galleria
Great Uptown
JW Marriott Houston
JW Marriott Houston
#37 of 506 in Houston
816 reviews
Show Prices
Show Prices
Show Prices
Great Uptown
Hyatt Place Houston/Galleria
Great Uptown
Sheraton Suites Houston Near The Galleria
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center, it is the only place to stay for ultimate leisure, dining and entertainment. ... more   less 

Additional Information about Westin Galleria Houston Hotel

Address: 5060 W. Alabama St., Houston, TX 77056-5801
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: £117 - £277 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 469
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Orbitz, Hotwire, Priceline, Cancelon, getaroom.com, TripOnline SA, HotelQuickly and HotelsClick so you can book your Westin Galleria Houston Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westin Houston
Houston Westin
Hotel Style:
#35 Luxury Hotel in Houston
#125 Business Hotel in Houston
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Westin Galleria Houston Hotel staff and other travellers.
7 questions
Ask a question

See all questions (7)

Questions? Get answers from Westin Galleria Houston Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high floors are nice”
ProfS_12, 2 May 2017 | Read review
“The 20th Floor facing front of the hotel has a great view of the city”
sunburn2016, 25 Apr 2017 | Read review
“Room closer to the elevator means less walking as the complex is vast”
  • Double Room
  • Dated restroom
  • View of the pool
  • Bathroom
  • Cityview
  • Double Room
  • Double Room
  • Dated bathroom
391benjaminl, 1 Mar 2017 | Read review
“Don't choose a room at all. Stay somewhere else.”
reyeskr, 30 Jan 2017 | Read review
“rooms on high floor - I enjoyed the workout room which included a spin bike”
Kari04151970, 18 Jan 2017 | Read review
5 of 5
Booking.com
US$247* /night
View Deal
AMOMAUS$310
TravelocityUS$257
Expedia.comUS$256
View all 12 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates