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The Westin Oaks Houston at the Galleria

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Traveller (166)
Room & Suite (258)
Dining (24)
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Overview
  • Excellent29%
  • Very good36%
  • Average20%
  • Poor9%
  • Terrible6%
Travellers talk about
AMENITIES
Free Internet
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (810)
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1 - 5 of 728 reviews
Reviewed 3 days ago

it was an excellent hotel attached to the mall. The rooms were very comfortable except the lighting was a bit odd. Not enough light. all lights were with lamps which made it bit inconvenient . Wish there were one or two more dustbins.More

Thank veer sagar s
Response from Mark W, General Manager at The Westin Oaks Houston at the GalleriaResponded 2 days ago

Thank you for the feedback, I was delighted to read that you enjoyed your visit. We continue to get lots of GREAT FEEDBACK about the newly renovated guestrooms. During the renovation we transformed all of our former rooms with two double beds to rooms with...More

Hotel's Favourite
Reviewed 2 weeks ago

I had the opportunity to stay at the Westin Oaks for one weeknight. The staff was friendly and accommodating. The room was spacious, well appointed and cool. The bed was great. Room service was expensive but the service was excellent, with a rolling table. The...More

1  Thank samhwhite
Response from Mark W, General Manager at The Westin Oaks Houston at the GalleriaResponded 1 week ago

Greetings Sam; thank you for finding the time to share your most recent experiences. We have just completed a MAJOR renovation of all of the guestrooms and have been receiving a great deal of very positive feedback about the new look and design of the...More

Reviewed 1 week ago via mobile

I have to thank the sweetest, most welcoming, kind, outstanding and professional front desk person whom were blessed to meet. His name is DANIEL. He answered all our questions and made us feel like family. He went beyond his call of duty to make our...More

1  Thank celichapa
Response from Mark W, General Manager at The Westin Oaks Houston at the GalleriaResponded 1 week ago

Thank you for taking the time to share your most recent experiences. We work very hard to make each of our guests stays a memorable one and I truly do appreciate you recognizing Daniel. I know your comments will mean a great deal and will...More

Reviewed 2 weeks ago via mobile

This is a beautiful hotel with great amenities and the staff were very helpful. Attached to a the galleria, If you like shopping this is the place for you! There is also other shopping including rac stores in the surrounding area that may also interest...More

1  Thank Jason and Janet M
Response from Mark W, General Manager at The Westin Oaks Houston at the GalleriaResponded 2 weeks ago

Greetings; thanks for sharing your feedback, the hotel has just completed a MAJOR renovation of all of the guestrooms and the feedback from our guest has been very positive! Our guests LOVE the new design and the size of the guestrooms which are some of...More

Reviewed 4 weeks ago via mobile

We arrived at night time and asked kindly for a crib for our 11 months baby daugther, it took several calls and hours for this hotel to bring it. Next day housekeeping leaved a DIRTY DOG bed cover inside the crib, as you can see...More

1  Thank ferrubior
Response from Mark W, General Manager at The Westin Oaks Houston at the GalleriaResponded 4 weeks ago

Greetings; thank you for sharing with me this major miss-step on behalf of our team. I can assure you that this incident is not indicative of the type of service we typically provide on a daily basis, in fact we typically get GREAT feedback from...More

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About
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Internet
Pool
Free Parking
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Airport Transportation
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Outdoor pool
Details
Price range
US$127 - US$298 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Luxury Hotel in Houston
#112 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$127 - US$298 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Luxury Hotel in Houston
#112 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms
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Traveller (166)
Room & Suite (258)
Dining (24)
Pool & Beach (24)
Amenities (12)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Evann724
4 November 2016|
AnswerShow all 2 answers
Response from TXHOUNDDOG | Reviewed this property |
Sorry we have no kids so can't help you there.
0
Votes
396george1967
30 August 2016|
AnswerShow all 4 answers
Response from MRCBR | Reviewed this property |
No, you select your floor and there are no buttons once inside the elevator.
0
Votes
Tracy K
26 July 2016|
AnswerShow all 2 answers
Response from Luis B | Reviewed this property |
When I have stayed at The Westin in Houston, the concierge has always been helpful to get transportation anywhere around the Greater Houston area. Specially touristic places.
0
Votes
Room Tips
"take a room close to the main elevator"
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"Top floors have a great view."
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"find out what floors they are renovating and choose something far away"
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"Rooms that face Westheimer do offer a much prettier view but are a bit more noisy. The back of the hotel is..."
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