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Westin Oaks Houston at the Galleria

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Westin Oaks Houston at the Galleria
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706 Reviews from our TripAdvisor Community

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Illinois
Reviewed yesterday NEW

Just returned home from a five night stay at this property. Check in was easy. Self parking is in the Galleria parking garage. The hotel elevators operate where you select the floor that you want to go on the touchpad and the systems tells you which elevator will stop on your floor. Our room was on the 9th floor facing...

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Helpful?
Thank Dave148
Reviewed 6 days ago NEWvia mobile

The noises never stopped. This hotel is not soundproof at all. Between door slamming, or even just opening, some constant banging, loud voices and street noises it is not where I'd recommend if you are trying to sleep. Try to get as far away from the elevator.

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Helpful?
Thank Kennedy H
Daisy M, Westin Experience Specialist at Westin Oaks Houston at the Galleria, responded to this review

Greetings Kennedy H, Thank you for providing your valuable candor on this recent stay at the Westin Oaks Houston. I sincerely apologize your tranquility was obstructed by continuous noise from the surrounded areas. As part of the Westin experience, we strive to maintain a restful sleep but regret to know this was not the case. If your travels bring you...

Edinburgh
Reviewed 1 week ago via mobile

Nice hotel attached to the mall. Rooms were clean and well equipped. The over all hotel was feeling a bit tired but Houston as a whole was feeling a bit tired. The staff were very nice and very helpful.

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Helpful?
Thank Stephen G
Daisy M, Westin Experience Specialist at Westin Oaks Houston at the Galleria, responded to this review

Greetings Stephen G, Thank you for your feedback regarding your most recent stay at the Westin Oaks Houston. We are delighted to be awarded a high ranking but regret to know the aesthetics of our hotel and city obstructed your overall view. As we transition into renovations at the Westin Galleria Houston, we will soon be seeing the Westin Oaks...

New York City, New York
Reviewed 1 week ago via mobile

Although the layout of the hotel is a bit confusing - it's not intuitive to know that the gym is on 1, lobby on 2 and mall entrance on 3 due to a lack of signage inside or immediately outside the elevators - I really loved the location, how quiet the rooms were and how friendly the staff is. Even...

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Helpful?
Thank CDavid212
Daisy M, Westin Experience Specialist at Westin Oaks Houston at the Galleria, responded to this review

Greetings CDavid212, Thank you in taking the time to provide us valuable insight regarding your recent stay at the Westin Oaks Houston. It fills us with joy to know our friendly staff and serene atmosphere awarded us a perfect 5 star rating! I regret to know the signage was confusing but feel enlightened to know this did not obstruct your...

Reviewed 2 weeks ago via mobile

We made the mistake of planning our trip to Costa Rica with a stopover in Houston at the same time as Super Bowl so hotel prices were way too expensive. We managed to book a room at the Westin because we wanted to see and experience the excitement despite our scheduling error. The Westin is nice, but it needs some...

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Helpful?
Thank darcy b
Management response:

Greetings Thank you for sharing your feedback on your recent stay with us. It is so wonderful to hear that our staff was friendly. Just want to keep you informed that we are currently refreshing our rooms. We hope we have the opportunity to welcome you back to the Westin Galleria. Please contact me directly if you have any questions....

Trophy Club, Texas
Reviewed 3 weeks ago

The check in process was horrible. I thought I would right a review before I even completed my stay They were busy, but then when we came to check in at 3:30 (after check in time) they told us they did not have our room ready, and they had not idea how long it would be until it was available....

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Helpful?
Thank Nicole D
Management response:

Thank you for providing us feedback regarding your recent stay at The Westin Oaks Houston. We sincerely apologize for the situations you have experienced and can assure you that this does not meet our standards. Your feedback is a very important tool to guide our teams to grow and improve our services. We will be sure to share your comments...

Nederland, Texas
Reviewed 4 weeks ago

We stayed here this month for one night for my daughter's 16th birthday. It was a nice, clean room. Comfortable beds. Loved the location in the mall, where we could go to the room if we needed to. Friendly, helpful staff. We would definitely stay there again.

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Helpful?
Thank ronzobonzo
Daisy M, Westin Experience Specialist at Westin Oaks Houston at the Galleria, responded to this review

Greetings ronzobonzo, Thank you in providing us your valuable candor regarding your most recent stay at the Westin Oaks Houston. We are delighted to know our convenient location elevated an truly comfortable and upscale service. It is thrilling to know our Heavenly beds optimized your nightly sleep and hope, if your travels allow, to welcome you once more into a...

Reviewed 20 January 2017

Good hotel although the parking is very funky. Close to Galleria and downtown but services were not overwhelming. We had two grandchildren (2 and 5) with us. Very safe and close to lots of activities and dining. We will go back.

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Helpful?
Thank Ed A
Management response:

Greetings Ed A, Thank you for taking the time in providing us valuable feedback regarding your most recent stay at the Westin Oaks Houston. We are delighted to know our convenient location in the Galleria elevated an exhilarating Westin experience! We are thrilled your grandchildren and yourself maintained an unwinding and joyful stay. If your travels bring you back, we...

Reviewed 10 January 2017 via mobile

The holidays in Houston are very stressful especially during Thanksgiving. My family and I decided to do a few things differently in 2016 for Thanksgiving. We decided to have our Thanksgiving dinner at Westin oaks Galleria. I had a bad feeling about doing Thanksgiving at a hotel because I was overly worried that my family experience will not be the...

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Helpful?
1Thank Endo W
Management response:

Greetings Endo W, Thank you for taking the time in providing us with valuable insight regarding your most recent stay at the Westin Oaks Houston. We are delighted by the perfect 5 star rating! It truly is satisfying to know Ashley and our White Oaks Kitchen & Drinks staff were able to elevate such a personable and comforting experience. During...

Reviewed 5 January 2017 via mobile

Ashley Thorington is a star employee She helped us with all sorts of things and you know what she was happy about it. We loved how happy and willing she was to help us. Made our girls trip so much better. We would recommend this hotel and have recommended it to friends and family.

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Helpful?
1Thank Deborah D
Candance T, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Deborah D, Thank you for taking time to provide us with feedback on your recent stay at the Westin Oaks. We appreciate your 5 star rating! I am overjoyed to hear that our team member Ashley was able to express our appreciation by anticipating your needs and providing warm helpful service. We thrive to exceed our guests’ expectations and...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
The Westin Oaks Houston at the Galleria is located in the Uptown Galleria area and offers the perfect setting for those who are seeking the ultimate in leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Oaks Houston at the Galleria

Address: 5011 Westheimer Rd, Houston, TX 77056-5602
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: £120 - £279 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Oaks Houston at the Galleria 4*
Number of rooms: 406
Reservation Options:
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Also Known As:
Westin Oaks Houston At The Galleria Hotel Houston
Westin Hotel Houston
Westin Hotel Oaks
Westin Houston
Houston Westin
Hotel Style:
#34 Luxury Hotel in Houston
#112 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Westin Oaks Houston at the Galleria staff and other travellers.
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Questions? Get answers from Westin Oaks Houston at the Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a view of downtown”
 of 5 bubbles 212eda, 20 Jan 2017 | Read review
“Put the "cheesecake factory" into your navigator for directions to the Westin Oaks entrance is right next door.”
 of 5 bubbles 128kodak, 22 Nov 2016 | Read review
“the traffic in this area is very congested. I would suggest checking in and leaving late morning or early afternoon.”
 of 5 bubbles firefighter57, 6 Oct 2016 | Read review
“Ask for a room facing the Westheimer for a good view--but the traffic can be a bit noisy”
 of 5 bubbles Penelopesparkles, 26 Sep 2016 | Read review
“Avoid rooms close to lifts.”
 of 5 bubbles nicow449, 15 Sep 2016 | Read review
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