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I requested a shuttle pickup at DFW and was told the shuttle was on its way. I called twenty minutes later and was told the shuttle was running behind because the shuttle driver had to drop someone off at Walmart. When I arrived at the...More
Thank Christopher H
Response from GMElement, Assistant General Manager at Element Dallas Fort Worth Airport NorthResponded yesterday
Dear Christopher H,
Thank you for taking the time to complete a survey in regards to your stay. I'm extremely disappointed to hear about your experiences as all of the defects were service aspects. I have reached out to you in a separate e-mail so...More
We like to stay at Elements when we visit family in the area because it is comfortable, conveniently located and a good value. Rooms have fully usable kitchens, desk, sofa, comfortable bed and nice bathroom with no tub. Facility has heated outdoor pool, coin laundry,...More
1 Thank Lawflake
Response from GMElement, General Manager at Element Dallas Fort Worth Airport NorthResponded 27 February 2018
Thank you for taking the time to share your experience with our hotel. We are proud of our brand, our service and our team. I will share your feedback to them and this will surely inspire all of us to continue on working...More
I've stayed at the hotel several times over the last few years, the longest stay was two full weeks. When staying for that length of time the kitchen facilities that each room has come in very handy so that you don't have to eat out...More
In January I hosted my second event in their meeting room and Nakia and Maribeth again floored me with their customer service. I am so sorry that this is such a late review but I need to say thank you for how great they were....More
First time staying at an Element Hotel. Simple and nice. A little on the upscale side than Townplace suites, Fairfield and the rest. Staff was friendly and breakfast was provided. Overall, a good stay.