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Holiday Inn Express Hotel & Suites Lubbock West

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Holiday Inn Express Hotel & Suites Lubbock West
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516 Reviews from our TripAdvisor Community

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Showing 516: English reviews
Start your review of Holiday Inn Express Hotel & Suites Lubbock West
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Midland, Texas
Reviewed 4 days ago NEWvia mobile

My family and I stayed at this hotel recently while attending a volleyball tournaments. Check in was efficient. The young man who was checking people in was not friendly in any way. He did have his script memorized but was not open to conversation or even listening to the concerns or questions of the customer. I had to sign a...

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Helpful?
Thank Gary B
Reviewed 1 week ago via mobile

All hotel staff was more than friendly and professional. Rosie of the House Keeping staff and Allison of the down stairs/ breakfast area. They where GREAT. Being there for business, I had to work nights, I just let the staff know and it was like it was my hotel. They didn't bother me or knock on the door, they just...

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Thank Clint H
Roshan B, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Clint, we are glad you enjoyed your stay and yes Rosie is one of a kind, shes one of our sweet hearts that always has a friendly smile. Let us know when your in town again so we can replenish your room around your busy work schedule. See you next time. :)

Clovis, New Mexico
Reviewed 1 week ago

We earned a free night with holiday inn rewards , which by the way is great , if you haven't joined you should , anyway the hotel was a free night and we arrived and they required a credit card for incidentals? what incidentals I asked , I didn't want any charges on my card for a free night but...

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Thank Jeff C
Roshan B, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Jeff, I'm so embarrassed you didn't enjoy your stay. Our hotel will be going through a remodel soon. I know this doesn't help your situation much as you have already stayed with us. I want to make it up to you by offering you a discount of partial points back and having you stay with us again to make it...

Reviewed 2 weeks ago via mobile

Have stayed at several Holiday inns across the nation. This location is one of the best we have stayed at. The staff is extremely friendly and helpful. They helped us with additional beds when we had two more children than we booked for. Allison who maintains the breakfast bar is outstanding in help all families and business people coming in...

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Thank Kenneth H
Roshan B, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Kenneth, thanks for your kind words and we are glad you enjoyed your stay with us. See you next time. :)

Tampa, Florida
Reviewed 19 February 2017

I am a GOLD member and see more than my share of Holiday Inn Expresses. This Lubbock HIE was just what we wanted after a long flight. They provided my family with a clean room, hot shower, extra blankets and pillows, and a well stocked breakfast bar until 9:30. The staff was courteous and competent . . . just what...

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Thank 85ronda
Roshan B, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Hey, Im so glad you enjoyed your stay and are excited to see you again very soon. Did you know we have extended breakfast hours past 9:30?? You work just as hard as we do and we think you should sleep in just a little bit and have us greet you with warm smiles and hot cinnamon rolls. Were so...

Austin, Texas
Reviewed 18 February 2017

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Thank adfabus2017
Roshan B, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Reviewed 13 February 2017 via mobile

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Thank LindaGibbons
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Boise, Idaho
Reviewed 11 February 2017 via mobile

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Thank amytxus
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

El Paso, Texas
Reviewed 9 February 2017

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Thank coachfarley
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Lancaster, United States
Reviewed 4 February 2017

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Thank Patrick S
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Lubbock West staff and other travellers.
6 questions
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Pflugerville, Texas
over a year ago
over a year ago
over a year ago
Dallas, Texas
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Lubbock West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay at the airport ;location or ask to see the rooms prior to checking in”
 of 5 bubbles G186FTjeffc, 17 Mar 2017 | Read review
“The king suites are awesome. Love the top floor.”
 of 5 bubbles coachfarley, 9 Feb 2017 | Read review
“because elevator makes a loud-ish noise, recommend a room away from the elevators”
 of 5 bubbles DSeth, 31 Jan 2017 | Read review
“I have stayed on all levels and different - I have never experienced a problem.”
 of 5 bubbles 533gonzalod, 14 Jan 2017 | Read review
“Always have a Wonderful time when we stay! How can you go wrong with Carlos at the front desk and the friendly staff all around the motel! The room is always perfect, clean and ready for us! Love the Holiday Inn Suites Lubbock West! ”
 of 5 bubbles elainehill49, 28 Dec 2016 | Read review
5 of 5