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Holiday Inn Express & Suites Lubbock West, an IHG Hotel

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Traveller (25)
Dining (11)
Room & Suite (11)

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About

#9 of 73 hotels in Lubbock
Location
Cleanliness
Service
Value
Experience Lubbock, TX From Our Hotel's PropertyWide-open skies and rugged landscape characterize this region, known as the South Plains. Growing larger each year, this bustling city still retains its West Texas charm, and when you stay at our hotel's facility in Lubbock, we'll make sure you get a big dose of Southern hospitality.Because we're right off Highway 82, we're just minutes from Covenant Medical Center, Texas Tech University and the businesses of downtown Lubbock. The hotel's staff is also happy to assist if you need to host a seminar or gathering in one of the event rooms. To prepare for the meeting, feel free to use the Business Center and the complimentary wireless HSIA.While you compare hotels in Lubbock, keep in mind that we're just moments from South Plains Mall and short walk from Canyon West Shopping Center. For more information on the city's history visit the National Ranching Heritage Center or the Buddy Holly Center.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Meeting rooms
Baggage storage
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Finnish, Swedish
615Reviews8Q+A100Room tips

Reviews
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Gary F wrote a review Sept 2022
Castle Rock, Colorado677 contributions138 helpful votes
Stayed on the 16th of August. No TV. No Internet. Could not get a receipt when I checked out. They said they would email me one, but did not. Have called the hotel and tried to get one. Have called IHG customer service and tried to get one. It has been two weeks and I still don’t have one. The employees at this hotel, and at IHG customer service, are worthless. And their breakfast was terrible.
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Date of stay: August 2022Trip type: Travelled on business
Room Tip: Just don’t stay here. It’s a trap.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Nitai Texas, General Manager at Holiday Inn Express & Suites Lubbock West, an IHG Hotel
Responded 5 Oct 2022
Dear 18GaryF18, I would like to apologize for the substandard treatment that you received. It has always been our primary goal to provide excellent service to our guests who stay with us. I'm sorry that the service did not live up to those goals for you. We will make every effort to address the issues in order to make sure that it does not happen again for you or our other guests. We would like to thank you for bringing these opportunities to our attention. We value all our guest feedback in order to improve our guest service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Edward D wrote a review Aug 2022
10 contributions4 helpful votes
Worst Holiday inn stay we have experienced. Normally can count on clean and comfortable stay. Upon arrival I found room requested was not available. Need handicap room with wheelchair access. Provided room with bathtub and informed no other room available. Room window shade was broken and had to roll it up by hand. Elevator floor and area in front of elevators was dirty. Breakfast was skimpy and unappetizing. Went out to eat both days. There was a big empty area in front of couch that probably had a big piece of furniture that was now empty. Room looked shoddy. The only positive about our stay was the friendliness of the entire staff especially the front desk.
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: Make sure room requested is available
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from IHG Service, Owner at Holiday Inn Express & Suites Lubbock West, an IHG Hotel
Responded 8 Sept 2022
Dear Edward D, Thank you for choosing our hotel while visiting Lubbock and for taking the time to provide feedback about your experience. Pleasure having you as our guest. I am very sorry that you did not experience an exemplary stay due to the breakfast and the maintenance, as well as cleanliness, of our room. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the service of our staff was still appreciated. I very much hope that you will grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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RG_Tex_2014 wrote a review Mar 2022
Austin, Texas50 contributions16 helpful votes
We stayed here 2 nights while taking our teenager to Texas Tech for a visit. We needed a room with 3 beds and this fit the bill. Here are the pros and cons of our stay: Pros: * layout was what we needed: 3 queen beds and two rooms * interesting small room with pull out sofa couch * breakfast included Cons * Things were falling apart (sink handle, scuffs on floor, etc..) but these were minor * Working staff was not that friendly. My wife had me ask for things like towels and shampoo since the night crew were not nice to her * hot water took 10 minutes to heat to a tolerable temp * Billing - this was our major issue - when I checked out the rate was higher than my confirmation. When I pointed this out to the desk clerk and showed her my confirmed rate, she shrugged and said she couldn’t help me and only a manager could. Since there was no “manager” there at 8:30 am when we checked out, we had to wait 30 minutes for one to show up. When one finally did, we got the rate corrected fine. However, I’m not sure why there were people working check out time that couldn’t adjust obvious billing problems In the end, the cons outweigh the pros for me. I find it unacceptable a hotel will adjust the rate and not equip their staff to resolve when the issues materializes. The only thing that prevented a 1 rating was I did get the issue resolved after being delayed 30 min
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Date of stay: March 2022Trip type: Travelled with family
Room Tip: Look elsewhere
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from IHG Service, Owner at Holiday Inn Express & Suites Lubbock West, an IHG Hotel
Responded 3 Apr 2022
Hi there, Rob G, Thank you for your stay and for taking the time to give us feedback. I appreciate you for choosing our Holiday Inn Express while taking your teenager to visit Texas Tech. It's disappointing to know that we did not live up to your expectations. The feedback you gave was not what we expect from any of our properties, or the experience we want you to have. I'm so sorry for the trouble. I will share your feedback with our hotel management team for continuous improvements. I hope we get the chance to serve you again and create a better experience for you in the future. Warm thoughts, Deborah R. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Goatley wrote a review Mar 2022
Waterloo, Iowa5 contributions3 helpful votes
If you don’t need to use wifi, this hotel is fine. We don’t use data when we stay in hotels and never have trouble with connection and speed at other hotels. Not so here. No help from the front desk except to try again. If you need to connect, don’t stay here.
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from IHG Service, Owner at Holiday Inn Express & Suites Lubbock West, an IHG Hotel
Responded 26 Mar 2022
Hi Goatley, Thank you for taking the time to leave us your feedback. We're all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting. I understand your disappointment with the unavailability of WiFi and the level of service received. I am sorry for the letdown. I shared your comments with our hotel management. I trust that this will be discussed with the team to identify the areas that require improvement. Please stay with us again soon so that we can demonstrate our commitment to your satisfaction. We look forward to having the opportunity to restore your confidence in our hotel. All the best, Alice P Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Elaine C wrote a review Oct 2021
1 contribution1 helpful vote
We stayed the weekend at the Holiday Inn below.  It went well until right before we checked out.  I received a phone call on the hotel phone in our room.  The man, who told me his name was Christian, said that the system was down in the hotel and that I needed to give him my credit card information again.  Reluctantly I did and it was a scam!   When I went to the desk downstairs both my husband and I spoke with and questioned the woman at the desk. This was on Sunday, Oct 17, 2021.   This woman (I didn’t get her name) was also working the breakfast area that morning.  She is a larger woman with shaved-short black hair.  She admitted that this has happened before but that the management had taken care of it.  She was very hesitant in her answers.  She said she needed my email address because the system was down.  Weird because that’s exactly what the man told me on phone.  I wouldn’t give her my email and wanted a printed receipt. She said the printer wasn’t working but could print from the office behind her.  As she was in the office I noticed a sign taped to the counter that was obviously there for quite a while that explained the exact scam. (See attached). When she returned I showed her the paper.  She threw her hands up and said she had been gone for two weeks and didn’t know anything about it.  This seems to me like an inside job.  She said that anyone that calls into the hotel room would go through her switchboard.  It could have been a room to room call then.  I would appreciate some type of answers from Holiday Inn.  We had to contact our bank and make other arrangements.  I expect some type of compensation and an apology.  If this has happened before IN THIS HOTEL—someone needs to take action! Holiday Inn Express Lubbock West 6023 45th Street, Lubbock TX 79407 US.  
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Date of stay: October 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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James O wrote a review Jul 2021
26 contributions2 helpful votes
Hard to find hotel for starters at night in Lubbock. Room had no hair dryer so that involved a late night trek to the desk. Room I was in was not very secure. The room had an attempted break in and the door was never fixed. Front desk staff did not seem to care much for a complaint. Breakfast for the first day of our 2 week trip was not a good option.
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Date of stay: July 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Tammy E wrote a review Jan 2021
3 contributions
Worst experience ever. Got a room so the family good enjoy a night of swimming and relaxing for my Birthday. Pool had so many kids in it with no adult supervision. Balls flying everywhere water guns noise level was unbearable. Didn’t get the room that was promised. Hotel smelled like gas. Then to top it off they double charged us. 3 to 5 business days to get our money back. So now the room is going to end up costing over 200. Thanks
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Date of stay: January 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , Owner at Holiday Inn Express & Suites Lubbock West, an IHG Hotel
Responded 2 Feb 2021
Dear Tammye69, I received your unsatisfactory experience concerning your recent stay with us. I would like to apologize for the substandard treatment that you received while on property. Please know that it has always been our primary goal to provide excellent service to the guests who stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bennie G wrote a review Oct 2020
Belton, Texas20 contributions8 helpful votes
This hotel was not up to Holiday Inn standards. In spite of COVID there were areas not clean. The first indication was the filthy elevator and smudges all over the elevator buttons. Defiantly needed to use hand sanitizer after pushing those buttons. The room, especially the bathroom was run down. The toilet seat was broken and dirty. The floor was dirty. There soap dispensers were broken off the wall and the tub drain was broken. The evening front desk person was not very friendly. The day front desk people were friendly and did the best they could with to-go breakfast. I would not stay here again. There are plenty of other hotels in this area.
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Molly H wrote a review Oct 2020
Houston, Texas, United States4 contributions1 helpful vote
Zero stars!!!!! Guests are allowed to run wild. Children run the halls, bangs the walls, cry, play inside at all hours. Parents yell like animals. Guests refuse to wear masks. Staff hide behind front desk. IHG, please intervene before other guests with less patience than me get in fights with these selfish, immature guests who act like they rented the entire hotel.
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Date of stay: October 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , Owner at Holiday Inn Express & Suites Lubbock West, an IHG Hotel
Responded 26 Oct 2020
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LUBBOCK WEST. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 8066872600 or eva@hiexpresslubbock.com. Sincerely, Eva Rivera General Manager 8066872600 eva@hiexpresslubbock.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Amber wrote a review Aug 2020
1 contribution
I have stayed at the hotel next to the holiday inn Express. Finally my mom made a reservation here and discovered that this place is so clean!! Plus the man who checked me in made me feel special, I think his name is Tim.
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Date of stay: August 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , Owner at Holiday Inn Express & Suites Lubbock West, an IHG Hotel
Responded 26 Oct 2020
Dear Valued Guest, We were very pleased to hear that you enjoyed your stay with us. I am pleased to hear that my FOM Timothy was able to be of great assistance to you. Eva Rivera General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£68 - £102 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites lubbock west
LOCATION
United StatesTexasLubbock
NUMBER OF ROOMS
82
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HOLIDAY INN EXPRESS & SUITES LUBBOCK WEST, AN IHG HOTEL - Updated 2024 Prices (TX)

Frequently Asked Questions about Holiday Inn Express & Suites Lubbock West, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Lubbock West, an IHG Hotel?
Nearby attractions include Main Event Entertainment (0.2 miles), Lone Star Shooting Sports (0.3 miles), and Chances R Nightclub (0.7 miles).
What are some of the property amenities at Holiday Inn Express & Suites Lubbock West, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Lubbock West, an IHG Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Holiday Inn Express & Suites Lubbock West, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Lubbock West, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Lubbock West, an IHG Hotel?
Conveniently located restaurants include Saltgrass Steak House, Hot And Juicy Seafood, and Starbucks.
Are there opportunities to exercise at Holiday Inn Express & Suites Lubbock West, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Lubbock West, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express & Suites Lubbock West, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express & Suites Lubbock West, an IHG Hotel?
The staff speaks multiple languages, including English, Swedish, and Finnish.
Are there any historical sites close to Holiday Inn Express & Suites Lubbock West, an IHG Hotel?
Many travellers enjoy visiting National Ranching Heritage Center (4.3 miles).