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Holiday Inn Express Hotel & Suites Lubbock West

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Traveller (13)
Room & Suite (14)
Dining (2)
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Overview
  • Excellent71%
  • Very good21%
  • Average4%
  • Poor1%
  • Terrible3%
Travellers talk about
“front desk”(68 reviews)
“hi express”(11 reviews)
“room was clean”(27 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
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Additional information
Offers from Holiday Inn Express Hotel & Suites Lubbock West
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (565)
There are newer reviews for Holiday Inn Express Hotel & Suites Lubbock West
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Traveller rating
390
119
27
9
20
Traveller type
Time of year
LanguageEnglish
390
119
27
9
20
Show reviews that mention
All reviewsfront deskhi expressroom was cleanstaff was friendlythe hotel staffenjoyed our stayfamily reunionexcellent hoteldefinitely stay here againa great staylate checkcontinental breakfasti highly recommend this hotelbreakfast areabusiness tripgreat customer servicehot tub
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21 - 25 of 565 reviews
Reviewed 9 December 2017

This motel was very clean, very quiet. The room was perfect for working on sales orders, expense reports. Great lighting, comfortable office chair. Amber, the lady at the Front Desk was very helpful on directions, for shopping, church, restaurants, & computer help. I recommend this...More

Thank Vince B
Response from Nick M, General Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 12 December 2017

Vince B Thank you for your kind words, we are glad that you were able to enjoy your stay with us, and Amber took such great care of you. We hope to see you back soon. Nick Metcalf General Manager Holiday Inn Express Lubbock West

Reviewed 7 December 2017

This location has very accommodating staff, especially a front desk employee by the name of Amber. She was extremely friendly, professional, and accommodating which definitely makes me want to come back to this hotel in the future for business trips. Kudos for this Holiday Inn...More

Thank jg0ttsch
Response from Nick M, General Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 10 December 2017

jg0ttsch, Thank you so much for your review about your recent stay with us. We are happy to hear that Amber was able to take such great care of you. We hope to see you back soon. Nick Metcalf General Manager Holiday Inn Express Lubbock...More

Reviewed 30 November 2017

Clean rooms. Great staff. Amber took great care of us. She is friendly and helpful. Stay here every time I come to Lubbock. Breakfast is great. Location is convenient. Pool and workout facility is great.

Thank sstonehill9315
Response from Nick M, General Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 2 December 2017

sstonehill9315, Thank you so much for your recent stay with us. We are happy to hear that Amber was able to take such good care of you. We hope to see you back soon. Nick Metcalf General Manager Holiday Inn Express Lubbock West

Reviewed 14 November 2017 via mobile

-AC unit very loud n room 122 -alarm went off at 6 AM even though I did not set the alarm, housekeeping should check to ensure alarms ate off before they finish cleaning a room -TV remote would only channel down, not up, which is...More

Thank Herb M
Response from Nick M, General Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 16 November 2017

Herb M, I apologize that these situations happened during your stay. I will look into these matters personally and make sure that it does not happen during your next stay with us. Nick Metcalf General Manager Holiday Inn Express Lubbock West

Reviewed 13 November 2017 via mobile

This hotel was not clean. Walls and furniture had stains. The air coming out of AC unit stunk. Seemed to make a couple of us stuffy with a cough. Lighting in rooms are dim. Hallways are unlevel. Felt as if you were walking on rocks...More

Thank Billy T
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$89 - US$223 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$89 - US$223 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (13)
Room & Suite (14)
Dining (2)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Carrissa B
7 May 2017|
AnswerShow all 5 answers
Response from Herb M | Reviewed this property |
yes, room 122 has one
0
Votes
Bonnie A
24 January 2017|
AnswerShow all 2 answers
Response from Christine R | Property representative |
Hello, we unfortunately can not allow pool parties since we are not a public poor for safety reasons.
0
Votes
Silversa090
5 March 2016|
Answer
Response from Cy2015 | Reviewed this property |
Not sure. Three floors at least. Call the front desk. Staff was excellent
0
Votes
Room Tips
"Run away..."
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"Rooms at one of the other Holiday Inn locations in Lubbock "NOT THIS ONE""
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"Nick will get you what you need!!!!"
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"Easy access to the 289 loop, close to places to eat, shopping and Water Rampage"
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