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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
The hotel is clean and a good location but it lacks any bells or whistles. Everything is basic but adequate. Did not notice lots of noise from other rooms. The price was right when all the other hotels were taking advantage of the Parent Weekend...More
Thank Christi B
Response from 00esa, Manager at Extended Stay America - Lubbock - SouthwestResponded 2 weeks ago
Christi, thank you for being our guest at Extended Stay America. We are pleased to know you had an enjoyable stay with us and that you liked the good value we offer. We have taken a note of your concern. We hope you and your...More
This was a very clean, and delightful location and building. Staff was very pleasant, excellent and right on top of things. They were wonderful with our service dogs being guest as well.
No pool, but it made up for it with the amenities and location.More
Thank Jodi B
Response from 00esa, General Manager at Extended Stay America - Lubbock - SouthwestResponded 10 May 2017
Jodi, thank you for posting your kind review of Extended Stay America - Lubbock – Southwest. We are so happy you were overwhelmed not only by our service but also with our spotless property. We hope to see you, your friends and your pet again...More
The room smelled horrible. The floors were sticky. The hotel was quiet, which was a good thing. The front staff was very friendly. I think they tried to help with the smell but we ended up going and purchasing our own air freshener and fabric...More
Review collected in partnership with Extended Stay
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from 00esa, Manager at Extended Stay America - Lubbock - SouthwestResponded 1 week ago
Thank you for your feedback. Although we are happy you liked our friendly associates, we are sorry for the housekeeping issues you had and the inconvenience it caused. We are working with our housekeeping department to make sure all procedures are being followed so this...More
No water for the first 36 hours, they did provide transport to another motel for folks to get a shower. No room service at all. They claimed they could not hire a housekeeper that would actually do her job.When I tried to extend my stay,...More
Thank Rick A
Response from 00esa, General Manager at Extended Stay America - Lubbock - SouthwestResponded 14 September 2017
Rick, we cannot apologize enough for your experience when staying at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We are...More
This is an extended stay only Hotel no cups no ice no coffee in the room. Was not sure what to expect but will definitely do something different for my one-night stays. Room looks clean have not slept in the bed as of yetMore
Thank John W
Response from 00esa, General Manager at Extended Stay America - Lubbock - SouthwestResponded 29 August 2017
John, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another...More
US$83 - US$186 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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