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WoodSpring Suites Lubbock West

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Overview
  • Excellent48%
  • Very good19%
  • Average7%
  • Poor7%
  • Terrible19%
Travellers talk about
“front desk”(7 reviews)
“a great stay”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
2 Star Hotel
All hotel details
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Rooms
8 Jul9 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (51)
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LanguageEnglish
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All reviewsfront deskwould stay againa great staychrisamenities
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1 - 5 of 51 reviews
Reviewed 21 April 2018 via mobile

Very friendly and clean. Nice room size. Very accessible doors. Helpful staff. When I needed a new set of towels and linens they were easily replaced. Christina at the front desk was very helpful. I would stay again.

Thank Tiffany A
Response from Julia R, Guest Relations at WoodSpring Suites Lubbock WestResponded 7 May 2018

Thank you for the terrific review! We really appreciate hearing how we're coming across and that you had such a great stay. We look forward to seeing you again soon.

Property's Favourite Review
Reviewed 28 June 2017 via mobile

This trip started off bad! Delayed flights put me in later than expected. The highlight of my visit was the delightful young lady who checked me in to the hotel. She was caring and listened while I complained of my travel disasters. The room was...More

Thank Billye P
Response from Heather L, Guest Relations Manager at WoodSpring Suites Lubbock WestResponded 1 August 2017

We make an effort to provide excellent service at an affordable price to our guests, and we are so glad we were able to do that for you. Thank you for your kind words in this review. We are pleased to see positive feedback from...More

Reviewed 16 April 2018

I was just needing an inexpensive room for a one night quick trip to Lubbock. I obviously was aware this was a budget property and did not expect much; however, had it not been a late arrival and for only one night, I would have...More

1  Thank ERL972
Response from Julia R, Guest Relations at WoodSpring Suites Lubbock WestResponded 20 April 2018

Thank you for your review and detailed comments. We value your feedback and apologize that we did not meet our promise to you of a clean and well-maintained room. This is not typical of a stay at WoodSpring Suites. We are sorry you experienced inconveniences...More

Reviewed 12 March 2018

Dirty room, Dirty Sheets, Dirty Bathroom No towels, no one on staff to get you any! Locked out of room second night no one on sight to fix key card. My friend stayed in room to take a nap and they rented her room to...More

1  Thank shannon492
Response from Julia R, Guest Relations Corporate Liaison at WoodSpring Suites Lubbock WestResponded 17 March 2018

Thank you for your feedback. What you described is certainly not the experience we were aiming for during your stay. We are so sorry for such a negative experience instead of the positive, affordable, and comfortable one we strive to provide. We wish you the...More

Reviewed 27 December 2017

We came to visit family in Lubbock. We had a nice surprise when Santa visited the hotel. The workers served cookies and took pictures for everyone. What an awesome visit. There were kids there and they were so surprised.

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Details
Price range
US$49 - US$90 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Smoking rooms available, Accessible rooms
Details
Price range
US$49 - US$90 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Smoking rooms available, Accessible rooms
Questions & Answers
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Room Tips
"Smoking rooms are only on 3rd floor. However, 4th floor is quieter."
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"Room at the back of the hotel away from the freeway noise, also ask for a top floor room to avoid heavy..."
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"Less noise on the top floor"
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"3rd floor is a smoking floor"
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