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Travelers talk about these amenities: Free Wifi, Restaurant, Bar/Lounge, Room Service, Airport Transportation
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All reviewslooked pretty goodbath and body worksindoor swimming poolrestaurant staffdresser drawersfree breakfastexcellent breakfastcomfortable roomfridge and microwaveking suitevery nice stayshower headgreat place to stayfront desk clerklubbock areawalmartupgrades
Construction outside of my room has apparently been ongoing and hotel staff were indifferent about my lack of quiet sleep opportunity. There was a quiet side of hotel, but it was not disclosed upon check in. Front desk staff being indifferent makes my complaint fall...More
Housekeeping needs to be held accountable. Our bathroom was not cleaned from the previous guest. There was toothpaste residue in the sink, the countertop was disgusting and had grime all over it. There were no towels, soaps or shampoo and the toilet had pubic hairs...More
I'll start by saying that I've stayed here twice before it changed brands and it wasn't my favorite but the suites are big and they WERE clean.
Secondly, the front desk and bar/restaurant are sweet people.
However...our bathroom is literally the dirtiest hotel bathroom I've...More
We booked this hotel to stay at because the Overton was fully booked for a UT home game. A room opened up at the Overton about 28 hours before check in time at MCM. We called the MCM to cancel and Megan (the woman from...More
Thank Danielle W
Response from Sally0147, General Manager at MCM Elegante Hotel & SuitesResponded 23 November 2016
I am sorry about the confusion on your cancellation. We do not have anyone named Megan that works at our location. Unfortunately several 3rd party sites like to represent that you are talking directly to the hotel. Please give me a call at 1-806-763-1200 so...More
We stayed in a suite for 2 nights at MCM Elegante - Lubbock and loved it. Great service from all staff, great breakfast and restaurant, great bar area, great internet, clean and quiet in our room as well as in all areas of the hotel,...More
Response from Kristi D | Property representative |
Thank you for your email and questions. The MCM Family of Hotels purchased the Lubbock Holiday Inn & Towers in September 2013. We completed a multi million dollar renovation, including our famous Simmons Beauty Rest... More
Thank you for your email and questions. The MCM Family of Hotels purchased the Lubbock Holiday Inn & Towers in September 2013. We completed a multi million dollar renovation, including our famous Simmons Beauty Rest mattresses. We strive to offer friendliness, cleanliness and four star elegance. Our goal is to satisfy each and every one of our customers. If you would like to contact me directly I would be more than happy to answer any additional questions you may have.
Kristi Davis, General Manager