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La Quinta Inn & Suites Mathis

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43 Reviews from our TripAdvisor Community

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Showing 43: English reviews
San Antonio, Texas
Reviewed 3 weeks ago

Stayed at this hotel in June 2016. I had called a head to inquire if they had a people and lady at the desk said, but when we arrived it was closed. Disappointing. Room was clean and staff friendly. Hot breakfast and good variety of breakfast items.

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Helpful?
Thank Erving S
Manager M, General Manager at La Quinta Inn & Suites Mathis, responded to this review

Dear Valued Guest, I've received your review of LaQuinta Mathis. Looks like we dropped the ball on meeting your expectations. I truly appreciate your feedback: I'm pleased to hear that this last trip was pleasant for you. Thanks again for your time, and hope we'll see you back with us at LaQuinta Inn and Suites once again. Thanks again and...

Mathis, Texas
Reviewed 14 September 2016

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Helpful?
Thank jenyflo86
Manager M, General Manager at La Quinta Inn & Suites Mathis, responded to this review

San Antonio, Texas, United States
Reviewed 14 September 2016

Well, it may be the only place in town. Nice room, good rate, pool, breakfast, friendly and helpful staff. Had several families here, and even gathered in the lobby for socializing. Good choice for families with kids. Pool was good.

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Helpful?
Thank Corky G
Manager M, General Manager at La Quinta Inn & Suites Mathis, responded to this review

Dear Valued Guest! Thanks for your feedback! I'm pleased you had a great stay! It's our commitment to serve our guests to our best ability and hope to always exceed your expectations. We'll see you soon. Have a wonderful day! Sincerely, Jeanette Garcia General Manager

McAllen, Texas
Reviewed 7 August 2016 via mobile

Our stay at the LQ Mathis was pleasant, and we were given a large room. We enjoyed the comfy beds, clean atmosphere and wonderful staff. We did run in to some problems, such as having the toilet run non stop, the hallway in the room had some cracks on the walls, and the closet door couldn't fully open due to...

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Helpful?
1Thank luesjo12
Manager M, General Manager at La Quinta Inn & Suites Mathis, responded to this review

Dear Valued guest! I'm so pleased to hear that you had an enjoyable stay! We truly appreciate your input! Rest assured we will address your concerns and have them corrected! Again, thanks for staying with us, and we hope to see you soon! Have a great week! Jeanette G. General Manager

Mathis, Texas
Reviewed 3 August 2016

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Helpful?
1Thank gonzalezjohnny0306
Manager M, General Manager at La Quinta Inn & Suites Mathis, responded to this review

Mathis, Texas
Reviewed 3 August 2016

nice service, excellent, everybody working in hotel is excellent, the girls in the front help me with the computer always so helpful, the girl in the front dont really speak spainsh so the always helping

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Helpful?
1Thank juanq1234
Manager M, General Manager at La Quinta Inn & Suites Mathis, responded to this review

Dear valued guest! I'm glad to hear you had an enjoyable stay. We appreciate your thoughts. I will extend your gratitude to my staff! Have a great and wonderful day! Sincerely, Jeanette Garcia General Manager

Reviewed 3 August 2016 via mobile

Our stay at la Quinta was great. When we first walked in the smell of cookies just out of the oven was so inviting. The staff is so pleasant and courteous. Elena at the front desk made us feel so welcome. The room was so clean and inviting. We are definitely coming back. Thank you.

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Helpful?
1Thank Raquel M. D
Manager M, General Manager at La Quinta Inn & Suites Mathis, responded to this review

Dear Valued guest! Thanks for your feedback! I'm so pleased to hear that you had an enjoyable stay! Our team looks forward to providing you with exceptional service in the future! Have a wonderful day and thanks again! Jeanette G. General Manager

Reviewed 24 July 2016 via mobile

When we arrived, they had already given our room to some one else. Almost walked into a room with people resting. The room we finally got had dead bugs all over the bathroom floor. Mold was growing in the shower. The pillow smelled like urine. Screaming and yelling in the hallway most of the night. Nothing on the breakfast bar...

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Helpful?
Thank Nancy M
Manager M, General Manager at La Quinta Inn & Suites Mathis, responded to this review

Dear Valued guest, Good evening! I've received your review of LaQuinta Mathis. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us. Your feedback will help us improve our operation. Please if you would let me know which room you stayed...

Reviewed 4 June 2016

I would not stay here again first of all the only discount they will give is aaa or aarp. No truckers rate. room wasn't bad besides for the big sticky traps by our beds. big dead bugs looked like cockroaches down by the exits. tried to find our from front desk who delivers she could not tell us anything there...

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Helpful?
Thank leavitt1973
Manager M, General Manager at La Quinta Inn & Suites Mathis, responded to this review

Dear Valued guest! I'm sorry for the inconvenience of your stay, this is not the experience we want you to have. Rest assured your comments will be shared with my team to better serve our guest! We look forward to showing you we have improved and seeing you again.Have a safe and wonderful day! Sincerely, Jeanette Garcia

Reviewed 3 June 2016

Sad that this is the only chain Hotel in the area. I would gladly stay somewhere else. 1) Breakfast is cold(No matter what time you go to eat either 1st or mid morning)Only eat the Waffles its the only thing that is hot there. 2)Our keys didn't work on the 2nd night and after numerous attempts to get my key...

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Helpful?
Thank RosaMT5
Manager M, General Manager at La Quinta Inn & Suites Mathis, responded to this review

Dear Valued Guest, I've received our review of LaQuinta Mathis. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback has helped us improve our operation. Rest assured your comments will be shared with our team, and it's through...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about La Quinta Inn & Suites Mathis

Address: 12909 Ih 37, Mathis, TX 78368-1514
Region: United States > Texas > Texas Gulf Coast > Mathis
Price Range: £64 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn & Suites Mathis 2.5*
Number of rooms: 77
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Questions & Answers

Here's what travellers have asked, with answers from La Quinta Inn & Suites Mathis staff and other travellers.
3 questions
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Austin, Texas
over a year ago

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Questions? Get answers from La Quinta Inn & Suites Mathis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room on Top floor quiet.”
 of 5 bubbles texasr2013, 15 Nov 2016 | Read review
“None what so ever they do a wonderful job.....”
 of 5 bubbles jenyflo86, 14 Sep 2016 | Read review
“best helpful place”
 of 5 bubbles juanq1234, 3 Aug 2016 | Read review
“Get the third floor - it was added new and is fresh and clean!”
 of 5 bubbles tamj77, 20 Oct 2015 | Read review
“Make sure you don't have an A/C compressor outside your room. Keeps you up if not working properly!”
 of 5 bubbles cindysF2608TV, 23 Mar 2015 | Read review
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