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Comfort Suites McKinney

Traveller (7)
Room & Suite (16)
Dining (12)
About
Location
Cleanliness
Service
Value
Property amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Breakfast Available
Business Centre with Internet Access
Dry Cleaning
Golf course
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Self-Serve Laundry
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Quiet
Safe
HOTEL CLASS
Location
Full view
46Car recommended
Grade: 46 out of 100
19Restaurantswithin 0.25 miles
1Attractionwithin 0.25 miles
Contact
1590 N Central Expy, McKinney, TX 75070-3110
Getting there
Love Field28 mi
Dallas/Fort Worth International Airport32 mi
See all nearby hotels
Reviews & more
94Reviews
42Photos
4Q+A
11Room tips
Traveller rating
  • 41
  • 33
  • 12
  • 4
  • 4
Time of year
Traveller type
Language
  • Filter
  • English
Popular mentions
We visited Christmas Eve and leave the next morning. When we arrived we found a clean lobby, nice quiet location. Front desk lady couldn’t locate my reservation so I had to show her the confirmation email. We got a clean,nice and quiet room, the next morning we left , check out
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Response from ComfortSuitesMcKinne, Hotel Manager. at Comfort Suites McKinney
Responded 1 week ago
Dear Guest, We are very sorry to read about the poor experience you had. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned. We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest. I hope you do consider us again in the future as we would love the chance to change your impression of our property. Sincerely, Hotel Manager.
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The hotel was conveniently located to where I needed to be. I appreciate the Comfort Suites are generally customer focused and for that reason I am a platinum member. I booked this stay with points. I was given a cramped floor plan and was not allowed to upgrade to a larger
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Response from ComfortSuitesMcKinne, Hotel Manager at Comfort Suites McKinney
Responded 2 weeks ago
Dear Esteemed Guest, Thanks for your comments. I’m sorry that several issues combined to make your stay less than desirable. Our sincere apologies. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager.
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This room was very clean and well laid out. Amenities include:iron and ironing board, mini fridge, microwave, coffeemaker, and hairdryer. The work desk was large. The AC worked great. The hotel itself had a workout room, small outdoor pool, banquet room and a dedicated dining
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Response from ComfortSuitesMcKinne, Hotel Manager at Comfort Suites McKinney
Responded 17 Sep 2018
Hello Esteemed Guest, Greetings from the Comfort Suites,McKinney. Thank you for your kind words and we are happy to note that our team delivered the best during your stay. It feels fantastic to read such positive compliments for the hotel and the team. Thank you once again for also highlighting the hospitality by the team and their endeavor in creating a nice experience to you. We shall personally convey your appreciation to the team for their committed service. We surely look forward to welcome you once again to experience the Southern Hospitality for which we are famous for. Assuring the best service, Hotel Manager.
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I booked a room for two nights online and when we arrived at the hotel, around 6:30 pm there was a line of several people waiting to get checked in. In the process of checking in folk, the person at the desk takes a phone call and is on the phone for at least 7 minutes. Then
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Response from ComfortSuitesMcKinne, Hotel Manager at Comfort Suites McKinney
Responded 22 Jul 2018
Hello Guest, Greetings from the Comfort Suites McKinney Texas. We are very much concerned with your feedback. Our apologies for the bad experience with the check in and the room amenities. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on war foot and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.
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I'll get the negatives out of the way first..... Unfortunately, they have to take out the battery in the handicapped lift for the pool due to vandalism. Gentleman staff said no problem, just let us know when you want us to put it in for you. Next day, woman at front desk
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Response from ComfortSuitesMcKinne, Hotel Manager at Comfort Suites McKinney
Responded 22 Jul 2018
Dear Guest, Thanks for staying at the Comfort Suites McKinney during your recent visit to our area. We appreciate your review and the observations both positive as well as negative They are precious to us and we shall surely take them for improvement. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager.
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Album Categories
All photosTravellerRoom & SuiteDining Business Centre & Event Rooms
Photo provided by managementComfort Suites McKinney
Suite with king beds
Photo provided by managementComfort Suites McKinney
Spacious suite
Photo provided by managementComfort Suites McKinney
Guest room with queen beds
Photo provided by managementComfort Suites McKinney
King suite with sitting area
Photo provided by managementComfort Suites McKinney
Guest room with king bed
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does non refundable mean for the whole week or just first night
I believe it is for your whole reservation. If you are worried, you can ask about booking for one night and then another reservation for the same room for the rest of the nights and then if it comes down to 24 hours before cancelation, you will be out only one nights stay.
0 votes
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What is your pet policy and expense.
Pet policy
"Handicapped accessible room on the first floor with roll in shower is great as long as you don't need the pull-out couch."
"King bed gives you a small sitting area."
"Your GPS will only get you close but you will see the hotel and you will have to work your way to it."
"Choose a room away from the elevator and on the back sid of the hotel."
"choose a different hotel for a clean room"
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PRICE RANGE
US$86 - US$133 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort suites mckinney hotel mckinneymckinney comfort suites
LOCATION
United StatesTexasMcKinney
NUMBER OF ROOMS
64
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