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Campanile Madrid Alcala de Henares

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Traveller (44)
Room & Suite (12)
Dining (3)
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Overview
  • Excellent30%
  • Very good42%
  • Average23%
  • Poor2%
  • Terrible3%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
3 Star Hotel
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (262)
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14
17
10
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3
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3
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All reviewsbars and restaurantsbar and restaurantwifi worked wellreception staffnice hotelminute walkplazaconventionsupermarket
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1 - 5 of 44 reviews
Reviewed 1 week ago

We have stayed in this hotel several times before and have been very satisfied in the past. After a gap of a few years we rebooked and found a marked deterioration in the catering dept. and staff attitudes. We were not welcomed at reception, we...More

Review collected in partnership with Campanile.com - Louvre Hotels Group
Thank Katherine C
Response from campanilealcala, Directeur général at Campanile Madrid Alcala de HenaresResponded 1 week ago

Dear client I am very disappointed to hear that your stay was not at all as the standard we offer to all our clients. We work on a daily basis to make sure we deliver the best service ever but as I read your comments...More

Reviewed 23 March 2018

Generally this place has always been just about ok but things are slipping. In the past it’s been nice to have a cold pint of beer in the bar but this time, with no explanation the beer pump has no beer, only expensive bottles.....ok two...More

Thank MK46
Response from campanilealcala, Directeur général at Campanile Madrid Alcala de HenaresResponded 26 March 2018

Dear Guest I truly apologise for the inconvenience caused and will speak to the staff to make sure our guests expectations are really met. I am surprised about your comment regarding the beer as the bottled beer and the draft one has exactly the same...More

Reviewed 5 February 2018 via mobile

Hotel Campanile Alcala de Henares has very friendly and professional staff! The hotel is well manteined. Reception staff really nice and helpful. Highly recommend it. The hotel is not to far away from the city centre, easy access to public transport.

Thank TatianaBiancaJ
Response from campanilealcala, Directeur général at Campanile Madrid Alcala de HenaresResponded 6 February 2018

Dear Tatiana Thank you very much for sharing your experience with us. We work very hard to achieve our client´s expectations. We look forward to meeting you again Regards Cristina Gómez Hotel Manager

Reviewed 10 January 2018

Highly recommended. The hotel has everything that one looks for: big clean room, comfortable bed, easy access to public transportation, good value for money, good dinner menu. The staff is very nice and professional. Thank you for such a pleasant stay.More

Review collected in partnership with this hotel
Thank lph2018
Response from campanilealcala, General Manager at Campanile Madrid Alcala de HenaresResponded 29 January 2018

Dear guest Thanks very much for taking the time to share your experience with us. We work on a daily basis to ensure the best service for our clients. Thanks to you for visiting us We hope to see soon again Kind Regards Cristina Gómez...More

Reviewed 20 July 2017

Expected quality hotel for the money but no fridge in rooms. Attentive friendly staff. Described as 'hotel/restaurant', except there seems to only be one set 2 or 3 course meal, at a glance. There is a 'cafe' where you can buy lighter meals and snacks....More

Review collected in partnership with this hotel
Thank Nathan D
Response from campanilealcala, Gerente at Campanile Madrid Alcala de HenaresResponded 1 August 2017

Dear guest, Thanks for comment, we hope to see you again in our hotel. Best regards The management team

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About
Amenities
Top amenities
Restaurant
Bar/Lounge
Room Service
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Laundry Service
Multilingual Staff
Business Centre with Internet Access
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$58 - US$130 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$58 - US$130 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (44)
Room & Suite (12)
Dining (3)
Family and Play Areas (2)
Questions & Answers
Ask a question
helenrussell1
29 June 2017|
Answer
Response from campanilealcala | Property representative |
Dear customers Yes, we do have interconnecting rooms available. Please contact the hotel for your request Regards
0
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Beryl1914
16 March 2015|
AnswerShow all 2 answers
Response from campanilealcala | Property representative |
Dear guest The train station La Garena-Alcalá is located at 100 metres distance of the hotel. Have a nice trip` Cristina Gómez-Hotel Manager
0
Votes
Beryl1914
16 March 2015|
Answer
Response from campanilealcala | Property representative |
Dear Guest, The travel station you need to get off is Alcalá- La Garena. The hotel is located at 100 metres opposite the train station Have a nice trip
0
Votes
Room Tips
"Rooms are ok but avoids those overlooking the square/bars at the back in the summer as there can be a lot of..."
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"Ask for non smoker room"
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"Rooms at the back are quieter."
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"Rooms are all fairly quiet."
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