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Grotto Bay Beach Resort & Spa

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11 Blue Hole Hill Bailey's Bay, CR 04 Bermuda
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$335
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Free cancellation until 06/12/21
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US$320
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Traveller (2604)
360
Panoramas (16)
Pool & Beach (650)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 02/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 2 hotels in Hamilton Parish
Location
Cleanliness
Service
Value
Travellers' Choice
Full service resort nestled amid 21 acres along the water's edge featuring three restaurants, two bars, water sports, dive shop, tennis facilities, cycle livery, three beaches, children's playground as well as our unique Natura Spa located in one of our Grottos. Resort features Room only, Breakfast Plan, Breakfast and Dinner Plan as well as All Inclusive Supplement.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Canoeing
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Swimup bar
Poolside bar
Diving
Snorkelling
Tennis court
Windsurfing
Fishing
Kids club
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Private beach
Fireplace
Housekeeping
Private balcony
Safe
Refrigerator
Flatscreen TV
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English
3342Reviews443Q+A100Room tips
Traveller rating
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Popular mentions
Jayden R wrote a review Sep 2021
1 contribution1 helpful vote
Prior to booking this hotel I attempted to email their “guest services” department multiple times with no response. Despite that we booked it and were hopeful for a good experience. Our initial interaction was checking in with the front desk manager who was a extremely rude individual. When we inquired in regards to the all inclusive aspect we were told a blatant “NO, that is only for guests who stay at least 3 nights”. There was no friendly mention of any of the food or drink amenities on or near the resort (I guess he assumed we could figure that out on our own). He also was extremely rude and abrasive about our covid test results as he could not understand that we had already been in Bermuda for a week and had already been swabbed. He did not want to listen to us when we stated we had results and continuously was trying to direct us to a swab center. We were handed keys and a booklet with no explanation of the ground and told to turn left outside of the lobby. When we exited the lobby to head to our room with the great instructions of turning left we ended up wondering around uphill in scorching weather searching for our room. Upon arrival to the building the issues continued. The tiles were cracked on walkways and a danger to guests in sandals (like us). We continued into our room which was filthy. There was dirt surrounding the toilet, bugs squished onto the walls and rust on the side tables. The patio doors would not close completely allowing about a cm for any bugs to crawl through. I did call the front desk to report the issues with the room and whomever I spoke to only stated “I will send someone to look”. We left our room and upon returning the squished bug was at least cleaned off the wall. Another issue was seeing other guests during our stay utilizing a shuttle that we were never instructed about. We luckily only had a one night stay. The best thing about this resort is the beach. I do not recommend this resort.
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Date of stay: September 2021Trip type: Travelled with friends
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Ckamberi wrote a review Sep 2021
New York City, New York137 contributions44 helpful votes
+1
I wasn’t going to bother to review this hotel , we just weren’t going to return ever again and I just wanted to enjoy the few days we had in Bermuda with no aggravation. However , the service I received from front desk agent I just spoke to at 10:15pm ish on Friday night (I didn’t get her name) has compelled me to write this review. We visited Grotto bay 6 years ago and decided to return because of the conveniency: few minutes from the airport , next to scooter rental, on site boat rental, nice caves and nice spa, so we decided to stay again for these reasons. We are not needy guests, very self-sufficient and my husband and I both worked in hospitality and understand the difficulties of managing a hotel and the headaches of dealing with certain guests, so we are very compassionate and understanding people. First off, conveniency of the hotel is great. Victor at the bar and the staff at the restaurants are fantastic . Kudos to the F & B director . Spa is beautiful and therapists are very good and courteous. There was a mixup with our massage reservations and alot of phone tag back and forth cause it takes some time to get ahold of someone over the phone, but spa staff are very polite and pleasant. YOU NEED A NEW FRONT DESK DIRECTOR AND YOUR FRONT DESK STAFF NEEDS AN ATTITUDE ADJUSTMENT AND A TRAINING COURSE ON HOW TO DEAL WITH GUESTS ! I have been a front desk director & housekeeping manager working for Morgans Hotel Group, Hilton and The Mark Hotel in NYC, and front office management at this hotel is disgusting. Let’s start: when we first made our reservation, I called the hotel to get clarification on all the covid procedures to be sure we understood what we needed to do and what the protocol would be when we arrived . The man I spoke to over the phone basically wanted to just rush me off and made it seem like it was a hassle that I was asking him questions. I got nothing out of the conversation with him and just continued to research and read myself on Bermuda’s website so we arrived not knowing or understanding that we had to stay in the hotel , regardless of vaccination status, until we got our negative test results. When we checked in , the gentleman who checked us in,didn’t provide a map , didn’t explain anything , just gave us a booklet and told us which direction to walk in to reach the path to the room. We already knew our way around but imagine we didn’t , I think at least a map would have been a nice offering , and I’m talking about a map of the grounds, not even a map of Bermuda , which also was not offered. I called the front desk to connect me to the on site dive shop for the boat rental , and kept getting transferred to the spa. I finally told the front desk agent that he was transferring me to the spa but I needed the dive shop and he just continued to transfer me to the spa, so I gave up and just called the on site dive shop from my personal mobile. The spa also mixed up our massage reservations and I needed to get in touch with someone because I was certain that they confused our appointments with another guest , and the massage was within a half hour of the time that I was calling and I expressed the urgency to the front desk agent that I need to speak to someone from the spa for this reason or else someone else was going to miss their appointment and of course the agent didn’t care to take the extra step of trying to reach the spa staff through other means instead of just transferring me to the same extension where I was just getting a constant voicemail . Luckily I emailed the spa and they were able to reach me back in time. All the front desk staff that we encountered had no accountability , compassion or any care in the world for the guests. Let’s continue: THE ROOMS are disgusting. First off , I booked an oceanfront superior king and paid $465 a night with taxes and fees and if you saw the room in person , you’d throw up! I also feel cheated because as I was waiting to speak to someone from the front desk , they were checking in 2 ladies that were paying $299/night before taxes and fees and they asked for an upgrade which they were given for free , and they’re in the room above us , so we’re in the same room but they’re paying $299 base rate and we were paying $394 base rate . But I’m not going to argue the hotel for a price reduction cause that’s the price I booked at, but knowing how the front desk just upgraded them with no question or hassle made me feel some kind of way especially when you see the room we’re in! The night we checked in , it rained very hard. As we returned to our room from dinner , the entire floor of the room is soaking wet . We were wondering why they used such an odd material for the flooring , I can’t explain it but it’s like a vinyl mesh , something you would imagine being used as a window shade. So the hotel must be aware that this room has water issues when it rains . Luckily all my belongings were in bags or up on the tabletops . I informed the front desk that night but we didn’t want to move because I travel with Lysol , bleach , disinfectant wipes and I entirely disinfected the room already and had no more cleaning products to disinfect another room (we also don’t ask for housekeeping service during our stay because we don’t want people in and out of our room due to covid) so we decided to stay which we didn’t mind but barely received an apology from the front desk, basically no reaction , or compassion!!!! There was also a HUGE water pocket in our ceiling , over a foot in diameter , filled with water and leaking. The bathroom is disgusting , the caulk has mold . There’s rust stains everywhere. THIS HOTEL NEEDS SOME SERIOUS MAINTENANCE. The water pressure is non-existent. I could take a shower faster if my husband would pour water over me from a flower watering can. See photos of our room. So we’re checking out tomorrow and I just asked the front desk agent that compelled me to write this review , if I could check out at 12 instead of 11 because we have massages booked for the morning and her answer was : “you have to call in the morning to guarantee late check out, it can’t be done at night!” What kind of answer is that ? I use to give Late check outs to guests at any point during their stay . I don’t know what operating system your hotel uses , but that was the WRONG answer , especially everything that we went through during our short stay. It’s more that she was lazy and didn’t want to take the extra effort or step to give us a 1 hour extension on our check out . And knowing this , I doubt this hotel leave the room empty to air out before the next guest gets checked in. 👍🏻 Oh and just remembered, I emailed the hotel a month before our checkin to get clarification on covid procedures and no one replied and that is why I had to call .
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Date of stay: September 2021Trip type: Travelled as a couple
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Amanda M wrote a review Sep 2021
1 contribution
Thank you to every single person at Grotto Bay who was there during our stay from 9/18-9/23/21. Your hospitality, along with the turquoise water, "wild" (but SUPER friendly) roosters, chickens and cats, the cleanliness, mouth-watering food, generous bartenders 😉 and just overall vibe had us already planning our next couple's vacation by our 2nd day! A few very special (sorry if we leave you out....just so many names to remember when literally everyone is so wonderful!) people we would like to thank are : Liviu (SO sorry if I spelled that incorrect, we remember its pronounced "Lee-Vee-You), Estaban, Shauvon, Will, Danzella, Callie, Nicholas, Mr. Victor, Feronica and Cosmin-you all made such an impact on us, making this an unforgettable vacation and treating us like family from Day One. We hope to be back very soon!
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Date of stay: September 2021Trip type: Travelled as a couple
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George P wrote a review Sep 2021
Melrose, Massachusetts1 contribution1 helpful vote
My extended family (8 of us) spent a week in July at Grotto Bay and had a wonderful time. Everything was better than expected. They took very good care of my father-in-law who has his share of mobility issues. They were always willing to pick him up in a golf cart and shuttle him to the pool and to dinner. The resort is so careful and safe about COVID (as is everybody in Bermuda), and it was, therefore, a very comfortable place to stay in a pandemic. All of the staff was great, but Liviu, our server at dinner, was the best. If you want to relax and don't plan to rush all over the island for every lunch and dinner, then the all-inclusive is well worth the money.
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Date of stay: July 2021
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Tom Bell wrote a review Sep 2021
Bristol3 contributions9 helpful votes
We're a family of four with kids aged 12 and 9. We've just returned from two weeks in the Grotto Bay and had the most amazing time. A Bermudian family, on a stay-cation for a few days, told us they think the Grotto Bay is probably the best family hotel on the island. It's quiet, a bit dated but also charming, very relaxed and with a dining terrace that has amazing sea views and an elegant restaurant. The hotel is very well managed with plenty of staff who are universally helpful and very friendly. I'll give a special mention to Liviu, not least because we arrived in the restaurant at 8pm on our first night, jet lagged and shattered after flying from London, and he came straight over with a drinks menu, a huge smile and the words 'welcome to paradise'. He really meant it and kept that level of service up for two weeks. And Lensley, again in the restaurant, who was really kind to our soccer obsessed son - it turned out they both share a lifelong love of Liverpool FC. The food is excellent by-the-way, with big buffet breakfasts, table service for lunch and dinner and a separate kids menu. The Grotto Bay is the only all-inclusive hotel on Bermuda, and genuinely so. They don't attempt to up-sell with add-on services, something many 'all-inclusive' resorts seem to do. There was no difficulty getting a table in the restaurant without booking and all the food and drink, including an extensive bar list with spirits, beers, wine and cocktails, is offered at the all-inclusive rate - we paid nothing extra on departure. Apart from being great value, all-inclusive's also worth it because the hotel's on its own in a fairly quiet part of the island. There's nothing in walking distance except the Swizzle Inn, a pub with food a few hundred yards up the road, and Bailey's ice cream parlour. And eating out can be expensive ($20+ for a burger or grilled fish sandwich, $40+ for a steak, for example). The hotel doesn't offer any kids clubs or kids specific activities but there were plenty of children around during our stay and our two made friends and were happily entertained for two weeks. The beach isn't life guarded but was safe for swimming, snorkeling and playing on the giant inflatables in the sea. There are also paddle boards and kayaks (free on the all-inclusive rate) and tennis courts with lessons (again free on the all-inclusive rate). There's one swimming pool with a swim-up bar. We found sun loungers available either around the pool or on the beach pretty much any time of day. Mercifully, no one's getting up at 6am to towel-bomb the deck chairs. The beach is very pretty and has a dedicated swimming zone although there's very little boat traffic. Guests often sat on beach chairs in the sea and lounged waist deep sipping drinks. There's also a pretty strong wifi signal throughout the resort (except the beach). The hotel is directly across the bay from the airport but you'll hardly notice it. There are only a few commercial flights in and out per week and very little noise. Almost all the guests during our stay were Bermudian, American or British. My wife tried the Natura Cave Spa which is extraordinary. The hotel has a couple of underground caves in the grounds with stalactites and stalagmites and subterranean pools. One of the caves is available as a fresh water plunge pool to escape the heat of the day. The other they've converted into a spa centre with the treatment tables sitting on stilted platforms over the cave pool. It's so dark and peaceful it feels sort of monastic. Really worth trying. I did some scuba diving at the on-site PADI dive centre, and again the staff were professional, very helpful and the dives (all wrecks) were fairly local and really worth visiting. The sea's very warm at about 29 degrees C. If I had to pick one thing for improvement, it would be housekeeping. Our room wasn't generally made-up until 3 or 4 pm (and one day not all until I rang reception after coming back from the beach at 6pm). That aside, the room we had was great. For preference, we'd have had twin beds for the kids rather than a double, but we upgraded to one of the seaview rooms and it's totally worth it for the panoramic view of Castle Bay every morning. The hotel sells day passes for visitors and I was told it can get very busy in high season if the hotel's fully booked. It seemed about a quarter full during our stay and they were busy-ish some days around the pool and beach restaurant, but overall it was fine. This was our first trip to Bermuda and these are a few useful things we learnt if you're in a similar position. Covid - the Bermuda Government oversees all the covid PCR tests for visitors. There's just one testing centre, in the capital Hamilton, which seems to be run by the army. It's very efficient (we went twice as a family) and they will administer all mandated tests including pre-departure for a flat fee of $75 pp which is paid when you apply for the Bermuda Travel Authorisation prior to arrival on the island. Test results are emailed within 24 hours. Everyone over the age of 2 years is required to wear a mask indoors unless you're eating or drinking. This includes places like buses, taxis, ferries and the hotel's public spaces. Bermudians are very firm about this and will challenge you (politely but firmly) if you don't have a mask. My son is medically exempt in the UK but his explanatory lanyard was greeted with bafflement. I don't think there's a Bermudian equivalent. Rental cars - there are no rental cars available with more than two seats. They're all electric and cost around $150 per day. If you want a vehicle with more than two seats then it's public transport of some kind (taxi, bus, mini van, ferry) - you can't rent bigger cars. Officially, it's a government policy to control traffic congestion. Unofficially, I was told it's the taxi drivers' union. That said, the public bus system is fantastic. It's really simple to navigate (all roads lead to or from Hamilton or St George, basically ), the buses are air-conditioned and Grotto Bay's all-inclusive rate includes a free bus/ferry pass for the duration of your stay. We rode right round the island on the public buses (it's only 60 minutes end to end) and took a public ferry round Hamilton harbour just for the pleasure. Totally recommend it. Mobile phone roaming charges - coming from the UK at least, these are steep. It's really worth checking with your network provider before departure whether Bermuda is included in your contract's roaming package. The good news is that public access wifi is widely available. I actually removed my SIM card and relied on WhatsApp, Zoom and Facetime quite happily for two weeks.
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Date of stay: August 2021
Value
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Room Tip: Upgrade to the sea view rooms overlooking Castle Bay
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PRICE RANGE
US$314 - US$571 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grotto bay beach hotel hamilton parish, grotto bay bermuda, hotel grotto bay beach, grotto bay beach resort bermuda
LOCATION
CaribbeanBermudaHamilton Parish
NUMBER OF ROOMS
201
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Frequently Asked Questions about Grotto Bay Beach Resort & Spa
Which popular attractions are close to Grotto Bay Beach Resort & Spa?
Nearby attractions include Warwick Long Bay Beach (4.3 miles), St. Peter's Church (2.9 miles), and Tom Moore's Jungle (0.3 miles).
What are some of the property amenities at Grotto Bay Beach Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Grotto Bay Beach Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Grotto Bay Beach Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grotto Bay Beach Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Grotto Bay Beach Resort & Spa?
Conveniently located restaurants include Art Mel's Spicy Dicy, Tom Moore's Tavern, and Tempest Bistro.
Are there opportunities to exercise at Grotto Bay Beach Resort & Spa?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Grotto Bay Beach Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Grotto Bay Beach Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Grotto Bay Beach Resort & Spa?
Many travellers enjoy visiting Fort St. Catherine (3.3 miles), Tucker House Museum (2.8 miles), and Gates Fort (3.2 miles).
Does Grotto Bay Beach Resort & Spa have any great views?
Yes, guests often enjoy the harbour view available here.