Beautiful surroundings, clean rooms, beach and whole area around. Private beach of the residence is all you need. Especially now in season when everything is overcrowded. My group of friends and me were staying here, one family with kid, they enjoyed animations and another ones just wanna chill a bit ...and this is exactly what is this place offering. Plus nice, friendly and very helpful staff, especially Yvana at the reception. Would definitely recommend this place!!!
They're not on social media, probably to avoid public complaints. The attitude towards their customers is terrible, they clearly plan to get as much money out of you as possible and don't expect any repeat business. The dinner is to be avoided at all costs, the service is worse. We went to the buffet dinner which costs €22. All of the food was terrible, we left hungry and had to go and buy food from the overpriced and poorly stocked shop on site, so we ended up paying €52 for 2 cornettos and 2 packets of crisps. When raising a complaint, the staff make no attempt to remedy the situation, don't listen to what you have to say, don't make any attempt to speak to a manager and threaten to call the police even when there was no aggression on our part. When asked what their complaints procedure is they replied "this is it", meaning ignore you, don't make any record of your complaint and then threaten to call the police again. If you propose a compromise (when it shouldn't be up to the customer to mediate) they again ignore you and threaten to call the police. While a jail cell might have a similar level of service we eventually decided to pay for the dinner we didn't eat. To top it off when we asked for the name of the receptionist who displayed appalling customer service and was repeatedly rude to us, she seemed to make up a name on the spot. The location right next to the see is very good. There are no signs to put on the door when it's occupied, so cleaners can just walk in. Very romantic!…
The room itself was fine and the breakfast was OK. However, the buffet dinner was completely inedible. There were flies everywhere and the food was congealed and horrible. I have added a photo of the best thing on the menu... When it came to paying, we tried to explain that we hadn't eaten the food (and had to go elsewhere as we left hungry) and ask if it would be possible to have this removed from our bill. We were told we had to pay and when we asked to speak to a manager they refused. They then threatened to call the police. We asked if there was a complaints procedure and were told that this was it. Such an appalling way to treat customers.
"Sea-view" Room for which we paid extra with much anticipation, 6 months in advance, had not even a glimpse of water, not even from the extended porch area out front. Manager agreed that there was no view of the water but insisted that was what they call "Sea View Rooms" - they face in the direction of the sea! (some nearby us could see distant water views from porch, none from the room itself), manager refused to do anything about it, refused to move us to another room (we said we may as well stay in a non-sea-view room), refused to refund the difference from a non-sea-view room, lied and said the hotel was full (we saw that rooms were able to be booked on Booking.com). Breakfast room was disgusting, poor quality food on offer, coffee or tea order taken only 20 min after we finished eating, we did not go back next morning, chose instead to pay for breakfast in a nice cafe in town. We did not even bother to go and see the pool or beach area, were given plastic wrist bands to use it (unlike any other lovely resort we stayed in throughout Sardinia). Chose to spend our time snorkelling and away from this place as much as possible. This is an expensive area but pay more stay elsewhere as this place is no nice resort and does not value its guests to ensure a nice experience for them.(The first staff member who received us was very nice. But all went downhill once we queried the "Sea View" and manager was called in). In posting this review elsewhere, management response was "The best answer to insults and lies is silence." which prompted me to post this review here as well. Why would I lie? Which bits do they are claim are lies? All verifiable. Confirms that the management does not care about ensuring a nice experience for their guests. We did say that "The grounds are quite pretty. What a shame the rest of the experience did not match."…
I have been to Porto Mannu for just four days with my boyfriend, but at the end of the holiday I wanted to spend there another week or more. Everything was above expectation, from the venue, to the rooms, the service and, of course, the sea! The only thing I would say is that the Residence is mostly good for families.. there are A LOT of childern around and the entreteinment is of course suited for these kind of customers. So, I would definitely come back with my family... one day!
The location is amazing only 10 minute drive to Palau; the rooms are cozy and clean with modern TV and a nice terrace. There is a private beach and pools. Everything we asked they provided us with a smile! Great service and good value for money! Recommended
this may sound a rant but it isn't. just want to make it clear this is not worth going to;avoid. The apartments (sic) are very poor for the money. 30 years out of date; knocked about; ill equipped; many things not working IE the safe, aircon (useless), light bulbs. there are no wine glasses - why? There were only four random teaspoons from different services. batteries de cuisine (sic) great if you want to cook moules marinere for 8 otherwise useless. how people can say breakfast is good astonishes me: stone cold bacon, overcooked sausage, scrambled eggs with brown bits - oh dear. fruit non existent when I went. The private beach is pleasant but as far as I can tell one must use the sun loungers and pay an exorbitant price for them. I won't be going back.
If you are a lover of all thing creepy crawly this accommodation is for you. A dozen different creatures shared our room, digested our food and bit us all night long. The room was not appealing in way. The bed was comfortable. Beach is lovely , but definitely not private. My advice would be to stay in one of the nearby towns and travel to this beach. The pool is also open for anyone to use, not suitable for non swimmer children. Bar snacks were cheap and varied. The bar is noisy because the kids club is part of it (Italian only). The daily shows are extremely tiresome. Hotel staff generally helpful. Probably better places to stay on the island.
Crowdy residence, really not worth the price. Breakfast is cheap, and noisy , rooms are very medium, very small bathroom ....At this price you can expect other kind of services.! Only the view on the beach is ok .
The room was just adequate, the bathrooms out of date, no hot water, and I had to call maintenance to have the toilet flushing fixed. Apart from that, ok for one night, the view is brilliant, to pool area is fine even if full of kids. Very good breakfast selection and friendly staff
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