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Festival Village

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Traveller (664)
Room & Suite (299)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Official Rating: 3 KeysHotel with 128 rooms, outdoor swimming pool, buffet restaurant, bar, supermarket, laundry room. For children: children’s pool and play area. Sports: pool table, ping pong. Entertainment: entertainment program and games room.
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Property amenities
Restaurant
Pool
Bar/Lounge
Free Internet
Breakfast included
Airport Transportation
Children Activities (Kid / Family Friendly)
Laundry Service
Multilingual Staff
Outdoor pool
Paid Internet
Paid Wifi
Shuttle Bus Service
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Kitchenette
Non-Smoking Rooms
Refrigerator in room
Good to know
HOTEL STYLE
Family
Quiet
HOTEL CLASS
Hotel links
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Location

Full view
67Somewhat walkable
Grade: 67 out of 100
22Restaurantswithin 0.75 miles
7Attractionswithin 0.75 miles
1,743Reviews
1,074Photos
352Q+A
100Room tips
Traveller rating
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  • English
Popular mentions
So before our holiday in September 2018, I would check nearly everyday on TripAdvisor to see the new reviews coming in from all August holidays for festival village. Lots were very good and the odd one was bad. The great reviews made me more excited everyday about staying here.
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Response from VillaMarinaSalou, Manager at Festival Village
Responded 3 weeks ago
Thank you for your comments following your recent stay at our Hotel. They all are very important for us and we take them very seriously as they really help us to make improvements. Your feedback is greatly valued and will be reviewed and acted upon. We are pleased to hear that you enjoyed our food and our theme nights. They do claim to be very popular amongst our guests. Apologies you found the hotel to be a little dated, and we are glad this did not spoil the overall enjoyment of your holiday. We have refurbished the 1-bedroom apartments last year and we are currently refurbishing the 2-bedroom apartments including renewing the sofa beds. All apartments will be ready for summer 2019. I would like to apologize for the maintenance issues you encountered in your apartment. I would really appreciate if you can send us an email with the number of your apartment so we can look into this issues further.This will most certainly be addressed with maintenance so it does not happen again. I am sorry to read of the inconvenience this caused you which I can appreciate. On the other hand we are very disappointed to read that you found some of the staff rude. Our staff generally receive very good feedback and guests found them to be very welcoming and efficient and definitely we do not hate the English. Our guests are 100 % British and Irish and we are very happy to have them here. Please accept my sincere apologies if you witnessed any argument between any of the staff. This will be addressed and make sure it does not happen again. Than you very much for your review and I am glad that overall you enjoyed your visit and found our location suitable for your trip to Costa Dorada. We do hope to have the opportunity of welcoming you back again soon. Best Wishes from all of us. Kind regards, Ivanio
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Hotel's Favourite
Absolutely loved our 10 days stay here. Greeted on arrival and every day with a smile by very warm friendly staff that would do anything to help. Food was beautiful. We had stayed in same place the last 3 summers previous but went for a change this year, we were nervous about
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Response from VillaMarinaSalou, Manager at Festival Village
Responded 20 Jun 2018
Thank you for the positive review. It is great to read that you and your children had a great time. Our entertainers do work very hard and it’s great to get a personal mention. We do hope to welcome you back sometime in the not too distant future.Thank you very much for your comments and we are glad to hear we did not dissapointed you. Best wishes from all of us We look forward to your next visit. Regards. Ivanio
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The transfer was okay and so was the check in. We were on third floor but there was stairs and a lift.the corridor was a little dark but not a problem. The room was fine with a nice balcony. It had two chairs, a table and extra space. The rooms were cleaned and beds made every
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Response from VillaMarinaSalou, Manager at Festival Village
Responded 4 weeks ago
Thank you very much for your feedback and comments. They are very important to us and we really appreciate when guests take the time to share their experience with potential Festival Village customers.We are glad to read that the overall experience of your holiday was positive.Festival Village is a 3 star all-inclusive family hotel that claims to be a very good value for money hotel nevertheless we understand that some people will not like the hotel or consider it average maybe because of different expectations, The facilities of the hotel are very well described in your review and we are very pleased to read that they were up to your standards from food, cleanliness to entertainment. They all are very important aspects of an all inclusive hotel. Thank you very much again for such detailed feedback and we hope to welcome you back at Festival in the near future. Best wishes from all of us. Regards Ivanio
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We have been to this hotel on many occasions and have always enjoyed our visits. However this time my daughter cane with us and I have to say we did not have the same experience this time. The majority of staff were friendly and a big thank you to Jose, Quico and Ramon for
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Response from VillaMarinaSalou, Manager at Festival Village
Responded 20 Nov 2018
Thank you for your review and sharing your comments here on trip advisor; they all are very important for us and we take them very seriously as they really help us to make improvements. Your feedback is greatly valued and will be reviewed and acted upon. Thank you very much for your positives comments about our staff they do work hard to make everyone’s stay as comfortable and enjoyable as we all expect it. I will certainly be sharing your praise with the team and specially with Jack, Ramon, Jose and Quico. I am also pleased to read that despite of a couple of issues, you had a positive overall experience again this summer. However, I am disappointed to hear that it was not as good as in previous occasions I am sorry to read that you did not enjoy the food as much this time. It is true that we had made some necessary changes in the team for various reasons. I am glad to say that this year we have reached the best scores for quality and variety of our food in the last 5 years that have been scored by our customers that travel this summer. It is possibly because of various theme nights we have introduced that you will see mentioned positively on many existing reviews. I can only apologize that the standard of the food was not up to your standards this time. On the other hand, I recall talking to you about the bites, I personally went to the apartment along with you and we checked it together and we could not find any beds bugs. Our pest control company check your apartment throughout and yet they could not find any trace of bed bugs. I also remember that I commented to you that at the time you were staying we had mosquitos in the area as other guests have been affected as well. Festival Village is surrounded by a vast vegetation and in occasions we do have them. Again, I am sorry that you encountered some issues during your stay this time. However, We do hope this will not deter you from returning to the hotel as we do very much appreciate your loyalty and hope to have another opportunity to restore your faith in the near future. Kind regards, Ivanio
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Travelled as a party of 6, 3 kids 14, 12 and 8 and 3 adults .... this was actual my mother's first trip abroad at the age of 80 ! Flights from Manchester airport, fantastic from Thomas cook, more than I can say for the pig ignorant security staff ! Do they go to some sort of
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Response from VillaMarinaSalou, Manager at Festival Village
Responded 13 Nov 2018
Thank you so much for posting this excellent review following your recent visit to our Hotel . I was delighted to read that you had a great stay and that your Mum had a great first experience abroad.Thank you for praising the staff.I will ensure your review is shared with the them. The hotel welcomes all guests to the festival Village, and do our very best to try ensure everyone is comfortable and has a good time whilst here with us. On the other hand we are sorry to hear you found the apartments a little dated. We have refurbished the 1 bedroom apartments this year and work will start soon to refurbish the 2 bedroom ones. They should be ready for the start of the next summer season. Thank you again for your feed back and for recommending us. We hope to see you soon. Best wishes from all the staff. Regards Ivanio
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All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorFestival Village
The Two Bedroom Apartment at the Festival Village
Professional photo exclusively commissioned by TripAdvisorFestival Village
The One Bedroom Apartment at the Festival Village
Professional photo exclusively commissioned by TripAdvisorFestival Village
The One Bedroom Apartment at the Festival Village
Professional photo exclusively commissioned by TripAdvisorFestival Village
The One Bedroom Apartment at the Festival Village
Professional photo exclusively commissioned by TripAdvisorFestival Village
The One Bedroom Apartment at the Festival Village
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12345660
The kids pool and kids club is very good just down the road 5 mins to La Pinada there is a lovely water park and 10 mins away is the big Portaventura theme park This year we are taking our 2 year old grandson
1 vote
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Between 30 and 35 euros
0 votes
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Hi, there is a really good kids club. I think it's age 4. This was the first time my kids went to a club and they really enjoyed it. Lots of activities and what I liked most was it kept them out the hot mid day sun. Where we sat pool side we could see them at all times. They even went for lunch with them. My kids loved the staff. It's run by Rip entertainment and the staff were all uk/Irish.
1 vote
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I did see vehicles parked to the side of the hotel but they appeared to belong to staff. I really don't know if there is any guest parking or not. Sorry I can't really help you.
0 votes
Yes the entertainment is on when the hotel is open . the hotel closes for the winter around 12th October.
0 votes
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12345671
"Main block"
"room with a balcony looking down on the pool just lovely"
"A little touch off painting whould help. "
"Rooms overlooking the pool have the better views and are cooler. Noise is a problem at night."
"All rooms are great you can get a pool view if you want but get more sun at front of hotel."
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12345620
PRICE RANGE
US$81 - US$353 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
festival village hotel saloufestival village salou
LOCATION
SpainCataloniaProvince of TarragonaCosta DoradaSalou
NUMBER OF ROOMS
128
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