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Gloria Palace San Agustin Thalasso & Hotel

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Gloria Palace San Agustin Thalasso & Hotel
Gloria Palace San Agustin Thalasso & Hotel
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2,803 Reviews from our TripAdvisor Community

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Showing 1,276: English reviews
Start your review of Gloria Palace San Agustin Thalasso & Hotel
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Reviewed 3 days ago NEWvia mobile

After weeks of searching I decided to stay at Gloria Palace hotel as I wanted a nice relaxing spa holiday. On arrival champagne and orange juice were offered to us and the staff were really friendly. We got there about 11am and the lady behind reception advised us that Our room was not yet ready until 2pm but we could...

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Helpful?
4Thank Nadia A
GLORIA_TH, Director General at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear Nadia A, I would like to thank you for choosing GLORIA Palace San Agustín Thalasso & Hotel for your holiday on Gran Canaria's south coast. We also appreciate the recent comment, sharing your experience with other Tripadvisor members. The opinion of our guests represents the engine that keeps helping us to improve our services and standarts. That is the...

Huddersfield, United Kingdom
Reviewed 6 days ago NEW

traveled to this hotel with my daughter and grandson for a ten night stay had two adjoining rooms didn't have the problems at reception has others had checkin was smooth and quick my gripes about the hotel was havin a kettle in the room but coffee tea and milk not replenished by house keeping and entertainment was very poor just...

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Helpful?
2Thank golcargiant
GLORIA_TH, Director General at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear family, Thank you for choosing GLORIA Palace San Agustin Thalasso & Hotel**** and the time that you have spent sharing your experience on Tripadvisor. We appreciate your review, which is the best way to be aware of details that makes the difference and helps us to improve the service and maintain the standards. We have taken note of your...

Leicester, United Kingdom
Reviewed 1 week ago

What a great hotel. From the moment we stepped in to reception the staff could not do enough for us. Great Room with fantastic view. Really good quality beds and lining. Good sized bathroom a quite modern. Free WiFi and air-conditioning the only thing you had to pay for was the safe box. This could be included in your room...

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Helpful?
Thank jimlant
GLORIA_TH, Director General at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear Jim, Thank you for choosing GLORIA Palace San Agustin Thalasso & Hotel**** and the time that you have spent sharing your experience on Tripadvisor. I am very happy to read that you had a pleasant stay at GLORIA and that you recover properly and could enjoy the last days of your stay. Your words are a great encouragement for...

Reviewed 1 week ago via mobile

We arrived back on Monday after a week's stay at gloria Palace. I would have given 5 stars except for our check in, we arrived at 7.30 in the evening it was a fiasco we r 4 women aged 60to70 years and not all in the best of health yet we were left to find our own room with little...

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Helpful?
Thank John R
GLORIA_TH, Director General at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear John R, Thank you for choosing GLORIA Palace San Agustin Thalasso & Hotel****, and the time that you have spent sharing your experience on Tripadvisor. I appreciate your feedback, which is very important for us in order to improve our service and maintain the standards. And also, thank you very much for your nice words about our staff, specially...

Huddersfield
Reviewed 1 week ago via mobile

Fab hotel, staff were fantastic, all inclusive was great, drinks and food, no queuing and amazing choice, plenty of entertainment, plenty of sunbeds, great hairdressers, no need to leave the hotel. Now you are thinking what spoilt it ? Reception....we arrived about 8pm, 4 ladies, 3 of which were 70 years old, we were eventually checked in, handed cards, told...

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Helpful?
1Thank AnneHuddersfield
GLORIA_TH, Director General at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear Anne, Thank you for choosing GLORIA Palace San Agustin Thalasso & Hotel****, and the time that you have spent sharing your experience on Tripadvisor. We appreciate your nice comments about the staff and the food. We also regret that you did not stay longer. Thank you for mentioning some points that we could improve. We have taken notes of...

Reviewed 1 week ago via mobile

This is an imposing building which sits above the town and can be seen for miles around. Because of its location, it's not great if you suffer mobility issues but, really, there is no need to leave the hotel if you like that type of break. Taxis are readily available if you feel the need. The hotel itself has lifts...

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Helpful?
1Thank Colin D
GLORIA_TH, Director General at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear Colin D, From Gloria Palace San Agustín Thalasso & Hotel ****, we thank you for choosing us to spend your holiday in Gran Canaria and for using a few minutes of your time to share your experience. Also, thank you for your nice words for the room. It would be an honor for us to seeing you again in...

Leeds, United Kingdom
Reviewed 1 week ago

Room had great sea view. Staff were helpful and pleasant. Food good, plenty of choice. We were on HB so found it best to go to the Chill out Bar on the roof for drinks as they were same price as bar downstairs bar but made to order. On the odd occasion we got a drink from lounge bar we...

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Helpful?
Thank Dianne W
GLORIA_TH, Director General at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear Dianne W, Thank you for taking the time to share your experience. Were are so happy that you liked the beautiful sea view, our helful and pleasant staff and our Chill out Bar on the roof. It would be a pleasure to welcome you again in your next holidays in Gran Canaria. Warm regards, Alberto Freniche Gloria Palace San...

West Lothian
Reviewed 1 week ago

As most have said this is a very good hotel that could be excellent with a few tweaks. Positives: Breakfast is very good counted 13 different fresh fruits and around 9 pastries/cakes. Could do with the Cava every day not just Sunday though We found it easy to get sun loungers don't know what it would be like in the...

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Helpful?
Thank Mid_Calder_Jambo
GLORIA_TH, Director General at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear guest, Thank you for choosing GLORIA Palace San Agustin Thalasso & Hotel**** and the time that you have spent sharing your experience on Tripadvisor. We are glad to read that you enjoyed your stay with us and appreciate your review, which is the best way to be aware of details that makes the difference and helps us to improve...

Stockholm, Sweden
Reviewed 2 weeks ago

Well, the rooms were great and view from the cozy balconys is simply amazing. We had the all-inclusive but can now say that it wasnt for us. Breakfast was good but the other meals were utterly tasteless. They had plenty of food and everything was fresh but ultimately a bit depressing. The service in the restaurant was also not great....

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Helpful?
Thank MRMackey426
GLORIA_TH, Director General at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear Gloria Palace San Agustín Thalasso & Hotel **** Guest, Thank you for choosing GLORIA Palace San Agustin Thalasso & Hotel****, and the time that you have spent sharing your experience on Tripadvisor. We are so happy that you liked the great rooms and views. I have already taken note of your comments about the Bar service, food and our...

Stockport, United Kingdom
Reviewed 2 weeks ago

Very enjoyable stay. Hotel facilities, service and self service restaurant (breakfast and dinner taken) all excellent. Good location in San Agustin albeit a little elevated from the front/beach, 10 minute walk only. Plenty of poolside facilities, sun loungers etc. Only negative aspect was the evening entertainment which was poor but this may well improve in the summer season.

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Helpful?
Thank Drummond200
GLORIA_TH, Director General at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear Gloria Palace San Agustín Thalasso & Hotel **** Guest, Thank you for taking the time to share your experience. We also are very thankful for your high valued scores. Also, thank you for your suggestions to improve our evening entertainment. The GLORIA team would be glad to welcome you again in your next holidays in Gran Canaria. Warm regards,...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersPlatinum level
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Questions & Answers

Here's what travellers have asked, with answers from Gloria Palace San Agustin Thalasso & Hotel staff and other travellers.
289 questions
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Questions? Get answers from Gloria Palace San Agustin Thalasso & Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor overlooking pool/sea”
 of 5 bubbles 48diannew, 12 Mar 2017 | Read review
“Rooms in the main hotel all have a sea view”
 of 5 bubbles Mid_Calder_Jambo, 11 Mar 2017 | Read review
“Make sure you pick a room with a ocean view or you will be dissappointed.”
 of 5 bubbles MRMackey426, 8 Mar 2017 | Read review
“We had a room on the second floor (709), and we had already a great sea vieuw”
 of 5 bubbles marcelgerardjozefv, 7 Mar 2017 | Read review
“Ask for a room 4th floor or higher for a good view.”
 of 5 bubbles FelizTraveller, 5 Mar 2017 | Read review
5 of 5