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Cleopatra Palace Hotel

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Traveller (2184)
360
Panoramas (37)
Room & Suite (537)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
A beachfront hotel of classic elegance in a fantastic setting right on the world-famous Playa de las Americas in Southern Tenerife, it offers guests comfortable rooms with antique Roman touches, spa relaxation with thalassotherapy and perfect tranquility.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room service
Free parking
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Airport transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
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Room features
Air conditioning
Minibar
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Safe
Centrally Located
HOTEL CLASS
Hotel links
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Hotel deals

Location

Full view
95Great for walkers
Grade: 95 out of 100
107Restaurantswithin 0.3 miles
18Attractionswithin 0.3 miles
3,541Reviews
2,565Photos
497Q+A
100Room tips
Traveller rating
  • 1,825
  • 1,152
  • 377
  • 114
  • 74
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  • English
Popular mentions
Lovely hotel. The hotel is huge but we'll thought out. Has a lot of up and down in lifts to get to places, but did not mind as you see the hotel. The beach is across the road. Not connected to hotel and 6 euros for beach bed. The place by the pool there are lots of sunbeds. Get
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Hotel's Favourite
This is a good hotel in a great location. The rooms are fine, if a bit dated, and it’s worth getting a sea view. Housekeeping was excellent and the rooms have everything you need for a holiday in the sun. Reception was efficient and we were received with a smile and a much
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Response from Alejandro C, Director General at Cleopatra Palace Hotel
Responded 10 Jan 2019
Dear Mikem28, I’m happy to know that you have enjoyed your visit and I would like to thank you for choosing us again for your holidays in Tenerife. Comments like this, give us the energy to continue working hard on all the improvements to show all our guest in future visits. I will transmit your comments to all departments and we look forward to welcome you in our hotel soon. Nothing could please us more than welcoming you again soon. I suggest you to visit our web page, where you will find additional information about our services and our best promotions. Warmest regards,
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I’m on my final week of 4 week stay at this first class hotel in a superb location Firstly let me congratulate the staff who are all wonderful without exception We love a quiet holiday without music playing all day long and this place fits the bill perfectly. The pool area is
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Response from Alejandro C, Director General at Cleopatra Palace Hotel
Responded yesterday
Dear Guest, Let me thank you very specially for taking the time to write such a long review and for sharing your satisfaction with us here on Tripadvisor. I´m very pleased to know that you have enjoyed most of our services and staff attention. We've taken note of the improvement points you mention and we will do our best in order to keep improving. I hope to have the chance to welcome you again in future visits to the island, hopefully with a better holiday end than this time. Do not hesitate to contact us for anything you might need regarding future bookings. Warmest regards,
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My wife and I have just returned from our great 5 night holiday at the Cleopatra palace, on arrival we were greeted with a lovely glass of champagne which was well received. Our baggage was taken to our room , the rooms are of adequate size and were cleaned daily to a high
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Response from Alejandro C, Director General at Cleopatra Palace Hotel
Responded 4 days ago
Dear Jelhatton, Thank you very much for taking the time to share your experience here on Tripadvisor. I am happy to know that your stay with us has been satisfactory and I hope we will have the pleasure to welcome you again in future visits to south Tenerife. Warmest regards,
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This review covers the last two visits we made to the Cleopatra Palace. The first visit being September 2018 and December 2018. The December break being our usual break to recharge the batteries before the Christmas rush. We always travel as a family to get some time together
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Response from Alejandro C, Director General at Cleopatra Palace Hotel
Responded 4 days ago
Dear Guest, Thank you very much for your detailed and positive report. I am glad to know that you have enjoyed our location. We are situated in the middle of the Golden Mile, just by the main strip of south Tenerife, and next to the nicest sandy beach of the island. I´m very pleased to know that you have enjoyed most of our services and staff attention. I will make sure to pass your congratulations to all the staff members and teams you have mentioned, such as Ivette, Pedro, Reception and housekeeping department becouse as I am sure they will be more than happy to know of your satisfaction with their service. We also appreciate your comment about breakfast. In our resort we offer more than 150 different types of products for all tastes, nationalities, diets and tolerances. It's really good news to know you are already planning to come back on July We will be waiting for you with arms open! Thank you once again very much for your time sharing your experience with us. Kind regards,
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play Areas
Professional photo exclusively commissioned by TripAdvisorCleopatra Palace Hotel
The Presidential Suite at the Cleopatra Palace Hotel (Mare Nostrum Resort)
Professional photo exclusively commissioned by TripAdvisorCleopatra Palace Hotel
The Presidential Suite at the Cleopatra Palace Hotel (Mare Nostrum Resort)
Professional photo exclusively commissioned by TripAdvisorCleopatra Palace Hotel
The Standard Room with Pool View at the Cleopatra Palace Hotel (Mare Nostrum Resort)
Professional photo exclusively commissioned by TripAdvisorCleopatra Palace Hotel
The Standard Room with Pool View at the Cleopatra Palace Hotel (Mare Nostrum Resort)
Photo provided by managementCleopatra Palace Hotel
VISTAS
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123456101
We had roof top plunge pool room overlooking the pool . The shower was in the bath . Might be worth E mailing them direct regarding any walk in showers . They are all very helpful
1 vote
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Do you offer a romantic meal on your beach
Dear Dbalogon, Not on the beach, but you can request it in the room. Best regards.
0 votes
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I am a bad sleeper so where is the best quite rooms
Dear Nahid, I suggest you to contact with our booking deparment ( which you can do through our web page if you wish) and they will give you all the information you need about rooms. Tripadvisor does not allow us to give our web site details here, but you can easily find it in internet just looking for Mare Nostrum Resort. Best regards,
0 votes
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Do any rooms have a private hot tub?
Dear Cantwaitforthenext, We have plunge pools on the top floor but no jacuzzi. Best regards.
0 votes
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How many bars are there in the hotel?
Dear Tucker M. There are 2 bars: Bar Hall 17.00 h. a 24:00 h. and Snack bar piscina 10:30 h. 18:30 h. You can also go to the other bars that are in the Resort. Best Regards.
0 votes
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123456100
"Check your checking in booklet for the Half price cocktails"
"Towel rail is to high in the bathroom. rooms are very basic but the location of the hotel is fabulous."
"Quiet rooms overlook the beach"
"Rooms are priced based on their views. Email the hotel to find which ones get sun and have a better view."
"Beach-facing rooms might be quieter"
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12345620
PRICE RANGE
US$127 - US$198 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cleopatra hotel tenerifehotel cleopatra palacecleopatra palace tenerife
LOCATION
SpainCanary IslandsTenerifeAronaPlaya de las Americas
NUMBER OF ROOMS
431
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