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Cleopatra Palace Hotel

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Cleopatra Palace Hotel
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2,694 Reviews from our TripAdvisor Community

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Showing 2,041: English reviews
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Stirling, United Kingdom
Reviewed 3 days ago NEW

Great staff good hotel . Stayed for our 25th wedding anniversary and could not have asked for anything else . Wine , cake and room all decorated for us what a lovely surprise. Room with plunge pool which in February was a little cool but lovely none the less , had sun on balcony from11am tI'll sunset . Very relaxing...

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Helpful?
2Thank marg0kel32
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Guest, I would like to thank you for sharing your comments with other travelers of Trip Advisor We are truly happy to know that your stay with us was pleasant and that our staff and facilities were up to your expectations. Also im so happy that the anniversary surprise was been to your liking. Comments like this, give us...

Buxton, United Kingdom
Reviewed 4 days ago NEWvia mobile

We moved here across the road from a self catering villa in Santiago 3 to get a bit of pampering. The reception staff were very welcoming and friendly and we enjoyed our glass of cava on checkin. Luckily our room was free at 11.00 am which was a bonus. The hotel is well located on the beachfront. We booked half...

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2Thank mercuryderbyshire
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Guest, I would like to thank you for sharing your comments with other travelers of Trip Advisor. We are truly happy to know that your stay with us was pleasant and that our staff and facilities were up to your expectations. Comments like this, give us the energy to continue working hard on all the improvements to show all...

London, United Kingdom
Reviewed 5 days ago NEW

My wife and I stayed from the 10 to 17 Feb and had a great stay, Accommodaion was excellent, and more so the attitude of all of the staff. They could not do enough to help, be that on reception, porters, cleaning staff and in the restaurant. We stayed B&B and the breakfast choices were fabulous, a huge area of...

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Helpful?
1Thank JimDev63
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear JimDev, Thank you very much for taking the time to write and post such a positive review on your recent holidays at Mare Nostrum Resort. I am truly happy to know of your satisfaction with most aspects of our service and facilities, and very specially with our staff attention. I know that, together with a quality service, a warm...

Reviewed 6 days ago NEW

We spent a week in Tenerife, hotel was nice, polite reception and good service, fantastic breakfast. Some noise were experienced in the weekend late evenings due to the proximity of Hard Rock Café, pending if you want quiet evenings. We had booked rooms facing inwards towards the pool and that is preferable if you want to avoid the street noise...

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Helpful?
1Thank Vidar E
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Vidar E, Thank you very much for your positive review and for sharing it here on Tripadvisor. I’m happy to know that you have enjoyed our services and facilities. I am sorry to read that you have not been comfortable with the bed. Let me inform you that we have some top mattress for the guests who prefer a...

Reviewed 6 days ago NEW

You can't miss the complex that houses the Cleopatra Palace and 'sister' hotels. They dominate the strip with their columns and rows of archers firing arrows into the sky. Above all, the Pyramid (Piramide de Arona) towers above a relatively new Hard Rock Cafe and provides a focal point and photo opportunity to passers by. If you get dropped off...

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Helpful?
3Thank Trevor T
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Trevor T, Let me thank you very specially for taking the time to write such a long review and for sharing your satisfaction with us here on Tripadvisor. I´m very pleased to know that you have enjoyed most of our services and staff attention. Comments like this, give us the energy to continue working hard on all the improvements...

Cleethorpes, United Kingdom
Reviewed 6 days ago NEW

First of all the positives about this hotel. The location in the resort is great, plenty to see and do day and night. We stayed on a B&B basis and the choice at breakfast is excellent. Now the Downsides of this hotel, We booked a ground floor room with a sea view at the front of the hotel. We went...

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4Thank steve b
Reviewed 6 days ago NEWvia mobile

Stayed at the Cleopatra Palace Hotel last week and absolutely loved it! The staff couldn't do enough to help, the hotel is stunning and the breakfast has a great selection. Right on the beach too! The spa is a must - very cheap and a lovely day! Would definitely stay here again!

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Thank Sarah T
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Sarah, Thank you very much for your positive review and for sharing it here on Tripadvisor. I am truly happy to know of your satisfaction with most aspects of our service and facilities, and very specially with our staff attention. I know that, together with a quality service, a warm attitude makes a big difference when staying in a...

Reviewed 1 week ago via mobile

We stayed here for only one night in February and, on first impressions, the hotel was well presented and staff were friendly and helpful. It's also well situated, next to the beach and the main shopping street. However, when we arrived at our room, we could tell straight away it was dated, and run down. The air conditioning vent was...

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Helpful?
1Thank Iain G
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Iain, Thank you very much for your nice comments. I’m happy to know that you have enjoyed your visit with our facilities, services and food. We are working on the design of the new rooms that we intend to refurbish soon. Although the exact dates are not still scheduled, I can confirm that changes will be made, certainly for...

Reviewed 1 week ago via mobile

My husband and I spent a week in this hotel and we couldn't fault it. Arriving at reception we were offered free Champagne and our luggage was taken to our room by a friendly porter who explained the use of the technology in it. Lovely balcony with pool view. Free room safe and free wi-fi. Fantastic buffet breakfast (with piano...

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Helpful?
Thank Louise G
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Louise, Thank you very much for taking the time to write and post such a positive review on your recent holidays at Mare Nostrum Resort. I am truly happy to know of your satisfaction with most aspects of our service and facilities, and very specially with our staff attention. I know that, together with a quality service, a warm...

Kingston-upon-Hull, United Kingdom
Reviewed 1 week ago via mobile

Whilst I accept a few previous reviews that suggest the hotel needs some T and C its pluses far outweigh any negatives. Check in was very smooth and the receptionists were very helpful giving a quick overview of the hotel and facilities then Eduardo took our bags to the room where he showed us all the facilities including how the...

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Helpful?
3Thank SimonTHull
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Simon, I would like to thank you for sharing your comments with other travelers of Trip Advisor. We are truly happy to know that your stay with us was pleasant and that our staff and facilities were up to your expectations. Comments like this, give us the energy to continue working hard on all the improvements to show all...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
A beachfront hotel of classic elegance in a fantastic setting right on the world-famous Playa de las Americas in Southern Tenerife, it offers guests comfortable rooms with antique Roman touches, spa relaxation with thalassotherapy and perfect tranquility. ... more   less 

Additional Information about Cleopatra Palace Hotel

Address: Avenida de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Price Range: £103 - £207 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cleopatra Palace Hotel 4*
Number of rooms: 431
Reservation Options:
TripAdvisor is proud to partner with Booking.com and Expedia so you can book your Cleopatra Palace Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Cleopatra Hotel Tenerife
Hotel Cleopatra Palace
Cleopatra Palace Tenerife
Cleopatra Palace Hotel Tenerife/Playa De Las Americas
Hotel Style:
#6 On the Beach Hotel in Playa de las Americas
#6 Family Hotel in Playa de las Americas
#7 Spa Hotel in Playa de las Americas
#9 Romantic Hotel in Playa de las Americas
#12 Luxury Hotel in Playa de las Americas
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Questions & Answers

Here's what travellers have asked, with answers from Cleopatra Palace Hotel staff and other travellers.
259 questions
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Questions? Get answers from Cleopatra Palace Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try and get a room where the balcony catches the sun for part of the day.”
 of 5 bubbles U7144DHdavidb, 14 Feb 2017 | Read review
“Seaview room are south facing so balconies sunny”
 of 5 bubbles michaelalexander04, 11 Feb 2017 | Read review
“Rooms with pool view (facing East get sun), Noticed pool view rooms facing North No Sun! on balcony. Sea view with sun almost all day.”
 of 5 bubbles malcolmj173, 7 Feb 2017 | Read review
“Second floor overlooking pool ideal location”
 of 5 bubbles mrsmcenroe, 6 Feb 2017 | Read review
“Depends on taste some facing sea some pool top floor rooms with own splash pools on double balconies”
 of 5 bubbles christainem, 2 Feb 2017 | Read review
5 of 5