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DoubleTree by Hilton Hotel Midland Plaza

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Traveller (35)
Room & Suite (40)
Dining (9)
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Overview
  • Excellent35%
  • Very good27%
  • Average16%
  • Poor12%
  • Terrible10%
Travellers talk about
“double tree”(43 reviews)
“cookies”(40 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from DoubleTree by Hilton Hotel Midland Plaza
Special Offer: Double Points, Every Stay
Hotel deals
Offers from DoubleTree by Hilton Hotel Midland Plaza
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (607)
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604 results
Traveller rating
208
163
98
73
62
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LanguageEnglish
208
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98
73
62
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All reviewsdouble treefree valet parkingcookiesthird floorwall streetin townfull servicebusiness travelnice hotelfire alarmmidland areaoil boomwest texasstaff was friendlycalled the front deskupon checkgreat room
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1 - 5 of 604 reviews
Reviewed 1 week ago

Poor customer service by staff. The blonde long haired woman at the front desk was rude and inappropriate in her behavior and communication. Needs were not anticipated or met by staff. If I have a choice we will not stay there again.More

Review collected in partnership with DoubleTree by Hilton
Thank ajohnson1921
Response from Helen F, Manager at DoubleTree by Hilton Hotel Midland PlazaResponded 3 days ago

I am so very sorry that you experienced any rudeness from our staff. That is not a part of our culture and we are looking into this. I hope we have another opportunity to make this right for you and show you that this is...More

Hotel's Favourite
Reviewed 26 December 2017

Hotel was great! The staff was excellent! Front desk was great, restaurant staff were wonderful. The hotel was in a great location. We highly recommend this property if you are in the Midland area. We had a great stay.

Review collected in partnership with DoubleTree by Hilton
Thank Allen M
Response from Helen F, Manager at DoubleTree by Hilton Hotel Midland PlazaResponded 16 January 2018

Thank you so much! We look forward to your return. ;)

Reviewed 1 week ago

Would only recommend this Hilton property if there is not another one available locally. Value of room and service was not good! I understand if you are under-staffed but you can train your employees to be polite and courteous. It starts with management and leadership.More

Review collected in partnership with DoubleTree by Hilton
Thank kolbyk562
Response from Helen F, Manager at DoubleTree by Hilton Hotel Midland PlazaResponded 1 week ago

We are so terribly sorry that you had a bad experience during your last stay. That is not the way that we conduct our business. We normally have a very attentive staff who are here to make your stay exceptional. We are looking into the...More

Reviewed 2 weeks ago

Poor pool maintenance, patio furniture dirty, whole floor smelled like an old hotel, not so great bed, good things-hotel staff were friendly and kind, really good check-out time, not far from great places for drinks and a good timeMore

Review collected in partnership with DoubleTree by Hilton
Thank thebigredsnowman22
Response from Helen F, Manager at DoubleTree by Hilton Hotel Midland PlazaResponded 2 weeks ago

I wanted to thank you for posting your review and for making us aware of the issues you encountered during your stay. I am sorry we did not have the pool area ready for you this stay. New furniture is on the way and the...More

Reviewed 3 weeks ago

Comfortable room, very pleasant and helpful staff. Just switched to "Direct" TV, and were having compatibility issues with older models of flat screen TVs present - 1st time called just to get a picture, 2nd time called to stop hesitation, pausing and skipping, and 3rd...More

Thank George A
Response from Helen F, Manager at DoubleTree by Hilton Hotel Midland PlazaResponded 3 weeks ago

Thank you for taking the time to post your review. We have been working hard with Direct TV to correct the issues we were having with our cable/ picture. I do hope you will visit again and we have the opportunity to care for you...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Pool
Free High Speed Internet (WiFi)
Free Parking
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Multilingual Staff
Conference Facilities
Free Parking
Banquet Room
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Outdoor pool
Details
Price range
US$109 - US$436 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Midland
#3 Business Hotel in Midland
Room types
Non-Smoking Rooms, Accessible rooms, Suites
Details
Price range
US$109 - US$436 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Midland
#3 Business Hotel in Midland
Room types
Non-Smoking Rooms, Accessible rooms, Suites
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Traveller (35)
Room & Suite (40)
Dining (9)
Pool & Beach (7)
Business Centre & Event Rooms (11)
Questions & Answers
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jasonmJ6960UM
27 June 2017|
AnswerShow all 2 answers
Response from joejanet1991 | Reviewed this property |
If this is in Midland Texas, I would say no. The parking is down a tight alley then a tight turn into a low ceiling parking garage. Street parking may be available, but you have to call the hotel itself. I would suggest a... More
0
Votes
Room Tips
"No Fridge!"
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"Talk to the front desk about the loud maids."
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"Try to get an upper floor."
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"Just dont stay here"
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