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All reviewsbreakfast ladywafflesroom was cleanking suitenice staywould stay here againfront desk staffstaff was very friendly and helpfuloff the highwayconvenient locationsan antonioeasy accessvery nice hotelstayed one nightbreakfast barhill countryfree breakfast
Late flight to Austin. Needed to stay in New Braunsfels. First hotel was Best Western. I was shocked at how nice it was. My room was beautiful, clean, spacious and the bed was so comfortable. Surprisingly nice hotel. Staff was wonderful
Excellent hotel. Rooms were new and remodeled. Spacious, we'll laid out. The bed and pillows were very comfortable.
Linens and towels new and snowy white.
The hotel grounds are well lit, and safe to go out after dark. Breakfast was extensive and very good.
My disatisfaction was first the pillows ,i couldn't sleep my neck was hurting , the pillows were very hard. My husband requested a softer pillow but they didn't have any. I couldn't sleep the hole night. Then the toilet wasn't workingMore
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Response from BestWesternNB, Manager at Best Western Inn & SuitesResponded 4 January 2018
Thank you for staying with us here at the Best Western Inn & Suites of New Braunfels, TX. I apologize for your issues with your room pillows. We do everything in our power to make sure our guests have a great experience staying with us...More
Jennifer was excellent!!!!!! and was so attentive with al us!!!
The service was very good and the installations were excellent
The breakfast was delicious ando have variety and it was always hot!
Thanks for everything.
Jennifer who works in the front desk helped me out so much. I needed a last minute room for cheap for my dad and I because something came up and he couldn’t stay with me at my apartment. She was so nice, so polite and...More
Response from Susanna P | Reviewed this property |
The hotel is older style with outside rooms where the room entrance is right where you park your car. Executive queen is inside. We had a standard room which was comfortable and clean with plenty of space. Seems like they... More
The hotel is older style with outside rooms where the room entrance is right where you park your car. Executive queen is inside. We had a standard room which was comfortable and clean with plenty of space. Seems like they have a few tradespeople stay there who were grilling out front of their room. Seemed kind of odd but they were nice and didn't bother anyone.