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Best Western Inn & Suites

396 reviews
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Traveller (10)
Dining (2)
Room & Suite (2)
Overview
  • Excellent45%
  • Very good27%
  • Average17%
  • Poor7%
  • Terrible4%
Travellers talk about
“breakfast lady”(5 reviews)
“waffles”(21 reviews)
“room was clean”(23 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Suites
2.5 Star Hotel
All hotel details
Offers from Best Western Inn & Suites
Special Offer: BOOK DIRECT & SAVE
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (396)Write a Review
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166
108
66
30
18
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166
108
66
30
18
Show reviews that mention
All reviewsbreakfast ladywafflesroom was cleanking suitenice staywould stay here againfront desk staffstaff was very friendly and helpfuloff the highwayconvenient locationsan antonioeasy accessvery nice hotelstayed one nightbreakfast barhill countryfree breakfast
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1 - 5 of 388 reviews
Hotel's Favourite
Reviewed 3 weeks ago

Late flight to Austin. Needed to stay in New Braunsfels. First hotel was Best Western. I was shocked at how nice it was. My room was beautiful, clean, spacious and the bed was so comfortable. Surprisingly nice hotel. Staff was wonderful

Thank Russell T
Reviewed 14 January 2018 via mobile

Excellent hotel. Rooms were new and remodeled. Spacious, we'll laid out. The bed and pillows were very comfortable. Linens and towels new and snowy white. The hotel grounds are well lit, and safe to go out after dark. Breakfast was extensive and very good. Staff...More

Thank Iris M
Reviewed 3 January 2018

My disatisfaction was first the pillows ,i couldn't sleep my neck was hurting , the pillows were very hard. My husband requested a softer pillow but they didn't have any. I couldn't sleep the hole night. Then the toilet wasn't workingMore

Review collected in partnership with Best Western
Thank european0101
Response from BestWesternNB, Manager at Best Western Inn & SuitesResponded 4 January 2018

Thank you for staying with us here at the Best Western Inn & Suites of New Braunfels, TX. I apologize for your issues with your room pillows. We do everything in our power to make sure our guests have a great experience staying with us...More

Reviewed 1 January 2018 via mobile

Jennifer was excellent!!!!!! and was so attentive with al us!!! The service was very good and the installations were excellent The breakfast was delicious ando have variety and it was always hot! Thanks for everything.

Thank JC S
Reviewed 22 December 2017 via mobile

Jennifer who works in the front desk helped me out so much. I needed a last minute room for cheap for my dad and I because something came up and he couldn’t stay with me at my apartment. She was so nice, so polite and...More

Thank Abby H
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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Self-Serve Laundry
Multilingual Staff
Meeting Rooms
Business Centre with Internet Access
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Outdoor pool
Hot Tub
Details
Price range
US$76 - US$170 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in New Braunfels
#10 Business Hotel in New Braunfels
Room types
Non-Smoking Rooms, Suites, Accessible rooms, Smoking rooms available
Details
Price range
US$76 - US$170 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in New Braunfels
#10 Business Hotel in New Braunfels
Room types
Non-Smoking Rooms, Suites, Accessible rooms, Smoking rooms available
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Traveller (10)
Dining (2)
Room & Suite (2)
Pool & Beach (1)
Questions & Answers
Ask a question
Waggsgirl
30 July 2016|
Answer
Response from DosPlumas |
I believe their policy is 24 hour notice but you might want to call the front desk to verify that....
0
Votes
mlb56003
26 June 2016|
AnswerShow all 5 answers
Response from Susanna P | Reviewed this property |
The hotel is older style with outside rooms where the room entrance is right where you park your car. Executive queen is inside. We had a standard room which was comfortable and clean with plenty of space. Seems like they... More
0
Votes
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123
Room Tips
"King suite"
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"peaceful quiet place to sleep, and the rooms are very clean"
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"lots of road noise"
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"Request a room on the back side away from the interstate. The front rooms are not loud but you can hear the..."
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