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Residence Inn Dallas Plano

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#24 of 44 Hotels in Plano
Certificate of Excellence
GreenLeadersBronze level
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Residence Inn Dallas Plano
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60 Reviews from our TripAdvisor Community

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Showing 59: English reviews
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Oklahoma
Reviewed 2 weeks ago

This was a very well kept and clean Marriott property in Plano. It is centrally located on N Preston Avenue and close to shops at Legacy and all other great places in Plano. The hotel was clean and the staff was very friendly. One of the better Residence inn's I have stayed in. Recommend it if you need a apartment...

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Helpful?
Thank EdmondOKBeachLover
Tyler, Texas
Reviewed 3 weeks ago

The overall hotel is fine, rooms were clean, but did notice some ants hanging out in the kitchen and let the desk know. Not a big deal, but would prefer them to live elsewhere. The breakfast was average for this type of location and the size of the eating area is not very large.

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Helpful?
Thank slmnsam1
Traci R, General Manager at Residence Inn Dallas Plano, responded to this review

Hello Slmnsam1, Thank you for being our guest recently. As we pride ourselves on offering an overall great guest experience, I apologize that we missed providing it fully during your stay. Thank you for your feedback and we have informed our team regarding these areas of improvement. Best regards, Traci

Oklahoma City, Oklahoma
Reviewed 4 weeks ago

I was happily surprised that all my experiences matched the happy reviews and I saw none of the things referred to in the negative reviews. It was a perfect place for my wife and I to spend a weekend night. Great front desk help, cheerful, efficient and helpful. The suite setup was great. Room was large, quiet and clean and...

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Helpful?
Thank DougP-OKC
Chris H, Manager at Residence Inn Dallas Plano, responded to this review

Thank you for your feedback DougP-OKC! My team and I love to receive feedback in regards to all of our guest's stays and I am glad that you were satisfied with your accommodations! If you find yourself back in the Plano area, we would truly enjoy getting the opportunity to host you again!

Reviewed 4 weeks ago via mobile

This was the second stay here for a weekend of visiting the kids and grandkids in Plano. Freshly redone room with great breakfast. Staff very courteous and accommodating. Bed was comfortable- would prefer it to be king instead of queen, but the suite is great for room and feeling like home.

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Helpful?
Thank Carrie G
Chris H, Manager at Residence Inn Dallas Plano, responded to this review

Thank you for your feedback Carrie G! I am glad to see that you enjoyed your time at the Residence Inn Plano, and am very grateful you shared your experience with us! I am very proud of the updated breakfast offerings that Residence Inn has to offer and I am glad this is serving our guests as well! My breakfast...

Appleton, Wisconsin
Reviewed 9 February 2017 via mobile

Let me say the staff was very nice. Other than that yuck. The rooms are tired and gross. Housekeeping never stopped and frankly it didn't matter. Bed is bad and the overall feel is tired and run down. Didn't feel clean and would not go back. Free drinks don't make up for a bad hotel.

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Helpful?
Thank Aaron T
Traci R, General Manager at Residence Inn Dallas Plano, responded to this review

Dear Aaron T, Our guest satisfaction is important to us and I apologize that we failed on providing you the best service and accommodations during your stay. Thank you for your feedback and I will address these areas with our team to improve our guest rooms and housekeeping service. Sincerely, Traci

Houston, Texas
Reviewed 6 February 2017

It as a delightful surprise to pull up to a hotel that had such a nice residential feel. The trees are beautiful in that area. I had a great stay even though it was only one night. The front desk was very friendly. Chris and his front desk team took great care of me. I really enjoyed breakfast, especially the...

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Helpful?
Thank Haley P
Chris H, Manager at Residence Inn Dallas Plano, responded to this review

Thank you so much Haley P! We all take pride in being part of such a terrific team! Thank you very much for your kind words, and feedback on your experience at the Residence Inn Plano! My team will also be thrilled to hear they made such a positive impact on your stay! Thank you also for confirming that we...

KOLKATA, India
Reviewed 29 January 2017

Nice property. Centrally located. Good breakfast and encouraging evening drinks surely added advantage. Friendly staff. Rooms size is OK. But most terrific thing is carpets are full of bedbugs. Surely requires pest control.

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Helpful?
Thank priyadeepc2016
Reviewed 25 January 2017 via mobile

This place needs complete facelift. Dirty, scuffed walls and plaster repair all over the place. Musty, awful smell in many hallways, including entry near the lobby and breakfast area. Finally, when I was leaving I saw two SUV's up on blocks- their wheels were stolen the night before- near the office! Yikes, is this Plano or Compton??

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Helpful?
Thank Allen B
Traci R, General Manager at Residence Inn Dallas Plano, responded to this review

Dear Allen B, Thank you for taking the time to share your guest experience. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. I apologize that we did not resolve this prior to your departure. We will share your feedback with our team to...

Syracuse, NY
Reviewed 15 January 2017

Nice property. Very good staff. Check in was very easy. Front desk staff were very friendly throughout our stay. The room was the standard Residence Inn room. It is not brand new, but it was comfortable. We used the pull-out in the living room since there were three of us in the room. The hotel was gracious in sending up...

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Helpful?
Thank Luvthatdogface
Traci R, General Manager at Residence Inn Dallas Plano, responded to this review

Dear Luvthatdogface. We appreciate sharing your great guest experience! I too am a fan of the chocolate croissants we serve at breakfast. We look forward to welcoming you back again to Plano! Best wishes, Traci

Mumbai (Bombay), India
Reviewed 10 January 2017

Positives: - Centrally Located, close to plenty of restaurants - Plenty of outside space - Good breakfast area - Friendly Staff - Free Shuttle service Negatives : - Small rooms and beds - Old Building -

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Helpful?
Thank KartikJain13q
Traci R, General Manager at Residence Inn Dallas Plano, responded to this review

Dear KartikJain13q, Thank you for sharing your guest experience. We appreciate you sharing what you enjoyed in addition to how we can improve. I will share your feedback with the team to implement ways to make our guest experience more rewarding. Thank you again, Traci

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Residence Inn Dallas Plano

Address: 5001 Whitestone Lane, Plano, TX 75024
Region: United States > Texas > Plano
Price Range: £67 - £169 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Dallas Plano 3*
Number of rooms: 126
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Also Known As:
Residence Inn Dallas Plano Hotel Plano
Residence Inn Plano
Plano Residence Inn
Residence Inn Dallas Plano Texas
Hotel Style:
#2 Green Hotel in Plano
#7 Business Hotel in Plano
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Dallas Plano staff and other travellers.
1 question
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Austin, Texas
over a year ago

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Questions? Get answers from Residence Inn Dallas Plano staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room away from Preston Avenue as you can hear the traffic if your close”
 of 5 bubbles EdmondOKBeachLover, 16 Mar 2017 | Read review
“This hotel has allergy friendly rooms which are very nice”
 of 5 bubbles haleyp917, 6 Feb 2017 | Read review
“all rooms are quiet, higher level more privacy with window...”
 of 5 bubbles TallSH, 21 Nov 2016 | Read review
“We enjoyed the view from a third floor, center facing room. A one bedroom suite has two TVs versus one TV in a studio.”
 of 5 bubbles 813nicki, 20 Mar 2016 | Read review
“It's very quiet here. I don't even hear the elevator.”
 of 5 bubbles joycef38, 23 Jan 2016 | Read review
5 of 5