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Extended Stay America - Dallas - Plano Parkway

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Extended Stay America - Dallas - Plano Parkway
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53 Reviews from our TripAdvisor Community

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Showing 53: English reviews
A TripAdvisor Member
1 review
Reviewed 3 days ago NEWvia mobile

The place is under transitional management. That means there's no person to really "own" the management right now. So how that plays out is that if one mentions that trash behind the building is not being picked up, leaves by the doors are not cleaned up, tickets put in to get things fixed in the room aren't handled in a...

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Oklahoma City, Oklahoma
Reviewed 6 days ago NEW

If you are needing a place to crash for the night or a couple of nights, then this place definitely serves it purpose. My room had a weird odor to it that bothered me during my stay but I couldn't put my finger on it. It was like when you mop a floor with dirty water. Also, the bathtub needed...

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Thank N M
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

Thank you for taking the time to write a review of your stay. We are happy to know to read your remarks about our staff. However, we are very sorry that the smell affected your stay. To prevent this from happening again, our team is working to ensure a neutral pleasant smell is the first thing you notice about the...

A TripAdvisor Member
1 review
Reviewed 2 weeks ago via mobile

First room assigned too-fleas and toilet going off every few minutes.....switched to another room-barking dogs and hallway smells bad-stairwell filthy with trash and dirty clothes...Do they ever clean this place? Never again!

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Reviewed 2 September 2016 via mobile

Nice quiet place to stay..checked in with no hassle...room was non-smoking and smelled very clean. Booked a single studio. It was big. Two windows were nice. Slept with them open and it was quiet. Bathroom was immaculate. Kitchen had everything I needed to cook a nice home cooked meal. Big dining table which I doubled as a work table and...

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Helpful?
Thank Heather K
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

Your feedback is very important. Thank yo for sharing. I am thrilled to hear you were provided clean, acceptable accommodations. The comments you made about the spaciousness of your room, the fully equipped kitchen, and the convenience of our location are satisfying. Thank you again for sharing your experience with us. We would love to see you again, should your...

Plano, Texas
Reviewed 8 August 2016

Making a move to Dallas was not easy. But starting with check in, I felt right at home. Everyday someone asked if there was anything I needed or help with. The customer service is excellent, even at the time of check in. If you need a hotel for longer than two weeks, this is an excellent option and this site...

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Thank QueenCG62
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

We would like to thank you for sharing your experience. I'm thrilled to know you received excellent customer service from our staff and enjoyed your stay. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Frisco, Texas
Reviewed 13 June 2016

We stayed for two months while waiting to move into a house. Frankly, we chose this property for four reasons: 1. The location further North off the Tollway wasn't available 2. Extended Stays accept pets 3. The price per night was significantly less than the Residence Inn 4. Location, location, location Likes: - The staff was excellent. They are hardwork,...

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Helpful?
Thank Heather H
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

I appreciate you bringing your experience to our attention. The condition of the room you described is unacceptable, and I sincerely apologize for your experience. To ensure your experience is not repeated, going forward we are in the process of refinishing our tubs. In an effort to maintain our property we have a national vendor for pest control. Further, I...

Harker Heights, Texas
Reviewed 12 March 2016

We chose this hotel because my sister was having heart surgery & this hotel was right across the street from Plano Heart Hospital. We stayed 2 nights. The staff was very polite & helpful. If we needed or wanted something, they got it right away. The room was not exactly what I thought it would be, but it was clean....

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Thank Cricket820
Manager_11525, General Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

Thank you for taking the time to write a review of your stay. I appreciate your kind comments about our staff; however, please accept our apologies for the room conditions you experienced. To uphold our company’s high standards, I have shared your comments with our housekeeping and maintenance teams to ensure your experience is not repeated. I will also make...

Reviewed 8 March 2016 via mobile

Up checking in the clerk was extremely pleasant and helpful. The lobby was clean and well lit. Entering our room was our 1st disappointment the size of the room and the bed was smaller then expected as it was only a full size. The kitchen was not pre-stocked everything we expected to be stocked in the kitchen we had to...

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Thank mrsconsumer
Manager_11525, General Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

Thank you for taking the time to write a review of your stay. I appreciate your comments about our staff; however, I sincerely apologize that we failed to meet your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we...

Springfield, Missouri
Reviewed 20 February 2016 via mobile

I just have to give you a great review. From the moment I checked in until the end of my stay was memorable and fabulous. I usually don't write a review unless it was a bad experience, but this hotel has to be recognized for its superior level of service and quality. Everything was new, clean and organized. The entire...

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Thank Matt12567578
Manager_11525, General Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Maple Grove, Minnesota
Reviewed 13 January 2016

Was in Plano for work, stayed for two months, the front desk was very friendly and helpful. The housekeeping left much to be desired. Had to request sheets be changed at least every other week and not sure floors were even vacuumed weekly. Bathroom was given a cursory cleaning so all in all not impressed with housekeeping.

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Thank Debbijoolson
Manager_11525, General Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

Thank you for your recent review of your stay. The housekeeping you described is not acceptable, and I sincerely apologize for your experience. To prevent this from happening again, we are going to use your review as a training tool to ensure we are meeting our company’s high standards. I appreciate you bringing this to our attention. If you would...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Dallas - Plano Parkway

Address: 4709 W Plano Pkwy, Plano, TX 75093-5308 (Formerly Homestead Studio Suites)
Region: United States > Texas > Plano
Price Range: £69 - £93 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Dallas - Plano Parkway 2.5*
Number of rooms: 96
Reservation Options:
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Also Known As:
Homestead Studio Hotel Plano
Homestead Suites Plano
Homestead Plano
Plano Homestead Suites
Extended Stay America - Dallas - Plano Parkway Texas
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Dallas - Plano Parkway staff and other travellers.
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over a year ago

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Questions? Get answers from Extended Stay America - Dallas - Plano Parkway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the back side are quiet. Avoid rooms overlooking the pool on weekends. Could be noisy.”
 of 5 bubbles S737DNheatherh, 13 Jun 2016 | Read review
“Don't get poolside as this is also only smoking area and it can get noisy”
 of 5 bubbles Debbijoolson, 13 Jan 2016 | Read review
“If you must stay here, a room higher up may be cleaner or better - but just don't stay here.”
 of 5 bubbles jmgraffix, 31 Dec 2015 | Read review
“Don't have one. we asked for something with a view, and got the parking lot:(”
 of 5 bubbles shira76, 12 Dec 2015 | Read review
“don't stay if you like quite”
 of 5 bubbles mojo389, 15 Sep 2015 | Read review
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