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Candlewood Suites Plano East

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#22 of 42 Hotels in Plano
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61 Reviews from our TripAdvisor Community

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Showing 60: English reviews
Baton Rouge, Louisiana
Level Contributor
164 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 1 week ago

I stayed for a work week when I was last in town. It was fine. I had a problem with the room my first night and the staff moved me to a different room. They even found my laundry I forgot to pack up. It's no frills, but it was clean and comfortable.

Helpful?
Thank BEN B
CandlewoodPlanoEast, General Manager at Candlewood Suites Plano East, responded to this review

Dear Ben B, Thank you for taking the time to review your recent visit to The Candlewood Suites Plano East. I am happy to hear that you found our team to be extremely friendly, and that our location was ideal for your work commitments. I am also thrilled that you found your guest suite to be clean and comfortable. I... More 

Dallas, Texas
1 review
Reviewed 19 September 2016 via mobile

If you don't smoke you are out of luck. My non-smoking room stunk like cigarettes all the time thanks to floor above me. It made my clothes smell too. Power goes out at least once a day and they don't mention at check in you get room service only 1x a week and only 2 towels at a time. Front... More 

Helpful?
Thank mySharonah
CandlewoodPlanoEast, General Manager at Candlewood Suites Plano East, responded to this review

Dear MySharonah, Thank you for taking the time to review your recent stay with us at the Candlewood Suites Plano East. I apologize if you smelled cigarette smoke in your guest suite. We only have a few select smoking room on the top floor of the hotel. We would have been happy to move you to another suite, at your... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 September 2016 via mobile

The staff was incredibly friendly and helpful but the stench of mildew hit us as soon as we walked into the room - Great room, but the a/c leaked all over the living room carpet so we were limited to the bedroom but we were only staying for one night and had just driven through three states so we were... More 

Helpful?
Thank Trish P
CandlewoodPlanoEast, General Manager at Candlewood Suites Plano East, responded to this review

Dear Trish P, Thank you for taking the time to share your comments in regard to your recent stay. We pride ourselves on delivering a great hotel experience for all of our guests, we have unfortunately fallen short of our goal during your recent stay. Please accept my sincere apology for the damp carpet due to condensation from the air... More 

Baton Rouge, Louisiana
2 reviews
Reviewed 2 September 2016

The location of this hotel is ideal for me, because our offices, are just around the corner. I have stayed at other Candlewood hotels, but this one seemed more like an upscale high rise. A clean quite room is important to me, and this one hit the spot. Will return often for work.

Helpful?
Thank hillaricastaneda
CandlewoodPlanoEast, General Manager at Candlewood Suites Plano East, responded to this review

Dear Hillaricastaneda, Thank you for taking the time to comment about your recent experience and our great location. We always appreciate the opportunity to benefit from feedback from our guests.. I have shared your comments with our staff, as we are always appreciative of praise such as yours. Thank you again for your time and consideration. We look forward to... More 

Baton Rouge, Louisiana
2 reviews
Reviewed 2 September 2016

This Candlewood location was just around the corner from our offices, so the location was ideal. I have stayed at other Candlewood hotels, but this one seemed newer and more upscale. My room was near the highway, but no issue with noise. There was not a breakfast, but good choices nearby. Will be back next month, and will stay here... More 

Helpful?
Thank Hillary C
CandlewoodPlanoEast, General Manager at Candlewood Suites Plano East, responded to this review

Dear Hillary C, Thank you for taking the time to comment about your recent experience and our great location. We always appreciate the opportunity to benefit from feedback from our guests.. I have shared your comments with our staff, as we are always appreciative of praise such as yours. Thank you again for your time and consideration. We look forward... More 

Palo Alto, California
1 review
Reviewed 25 August 2016

My family stayed at this hotel for one month, while in the area for on the job training. The management and employees at this facility are top-notch. Our suite had a large bedroom set-up, with a separate kitchen and living area. This was ideal since we have two small children. Free laundry set-up was also a plus. The hotel was... More 

Helpful?
Thank Ron C
CandlewoodPlanoEast, General Manager at Candlewood Suites Plano East, responded to this review

Dear Ron C. Thanks for the awesome 5 Star TripAdvisor review, and for being our valued guest. We appreciate both! We strive to make every one of our guest's experiences at the Candlewood Suites Plano East, a "memorable moment". Thanks for mentioning that our large suite was comfortable for you and your family, and that "the top notch staff" made... More 

Panama
1 review
Reviewed 25 August 2016

This property is in top location, the building is of recent construction, maybe 2 yrs old, so everything looks new. Staff is friendly and is well managed. Internet works well and its free. This is a good hotel for people that is working or needs longer stays. It is not noisy, even though i could see the Hwy from my... More 

Helpful?
Thank islaexpress
CandlewoodPlanoEast, General Manager at Candlewood Suites Plano East, responded to this review

Dear Islaexpress, Thanks for selecting the Candlewood Suites Plano East, for sharing your experiences with the world, and for giving us a PERFECT 5 STAR TripAdvisor review. Wow, thank you!! I am also thrilled that your review mentioned our "great location" along with "friendly staff", and how comfortable the noise level of the hotel was for you. So, thank you... More 

Texas
Level Contributor
114 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 20 August 2016 via mobile

Stayed at Candlewood in Plano on a Friday night, after a flight from Calif. check in was quick, room was clean and was a nice suite. We had a ADA suite with a living room, full kitchen, bedroom and large bathroom. Two televisions and a table to work or eat on. Would stay here again.

Helpful?
Thank doctall41
CandlewoodPlanoEast, General Manager at Candlewood Suites Plano East, responded to this review

Dear Doctall41, It is fantastic to hear that you found our hotel, to be clean and enjoyable for your brief stay. I am also a big fan of our spacious suites, with full kitchen capabilities. I am happy that your check-in process was smooth and seamless, after a long flight from California. There is no higher praise than a return... More 

Lucknow, Uttar Pradesh, India
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 July 2016

Good stay hotel. All amenities are good. They have gymnasium , a simple one but good. Free Laundry. Kitchen appliances are good.Staff helpful and friendly. Near by area is also good. Everything is within reach. Only thing was little annoying , that they clean and change linen, bed sheet once in a week.

Helpful?
Thank 02806
CandlewoodPlanoEast, General Manager at Candlewood Suites Plano East, responded to this review

Dear 02806, Thank you for being our guest at the Candlewood Suites Plano East. It was truly a pleasure to have you here. I am thrilled to hear that you enjoyed the Plano area, and thank you for sharing with us that you had a great stay at the hotel and received friendly service and a comfortable guestroom as well.... More 

1 review
Reviewed 25 June 2016

The room was adequate in size but the service was non existent. I just checked in about 1 hour and half ago. Internet not working, went to lobby to speak with front desk, out of office note with directions to house phone. Went back to room, checked internet, still no connection, called front desk from house phone. Immediately placed on... More 

Helpful?
Thank Travis T
CandlewoodPlanoEast, General Manager at Candlewood Suites Plano East, responded to this review

Dear Travis T. , I would like to sincerely apologize for the inadequate service that you received, when requesting assistance with your internet connection. Poor service is never acceptable, and I can assure you that this experience is certainly not typical for our hotel. I am committed to a comfortable, and problem free stay for every guest, and I deeply... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
The new Candlewood Suites Plano-East, Texas is a beautiful extended stay hotel centrally located in Plano. If your destination is Plano, Texas we are conveniently located off the President George Bush Parkway and just minutes away from Richardson Telecom and Technology Corridor, Garland, and Dallas. Popular points of interest nearby include: Hawaiian Falls Waterpark, Garland Special Events Center, Plano Centre, and Eisemann Center. Great shopping is just around the corner at Firewheel Town Center and Collin Creek Mall. Area businesses include: Cisco, Fujitsu, Texas Instruments, Blue Cross/Blue Shield, Texas Oncology, Plano Regional Medical Center, AT&T, Nortel, Hewlett Packard, & Samsung. The DART RailStation is only 2 miles from the hotel, allowing easy access to downtown Dallas. Attractions include American Airlines Centre, Victory Park, Dallas West End, World Aquarium and JFK Museum. Each of our spacious suites feature beautiful, modern décor with fully equipped kitchens. You can enjoy several complimentary services including: high-speed Internet access, 24-hour fitness center, guest laundry, or cook out in our Gazebo Grill. Our unique Candlewood Cupboard offers guests a variety of sundry and food items. Whether your trip is for business or pleasure, Candlewood Suites, Plano - East offers you the best value in the Richardson Telecom and Technology Corridor. ... more   less 

Additional Information about Candlewood Suites Plano East

Address: 2401 East George Bush Tollway, Plano, TX 75074
Region: United States > Texas > Plano
Price Range: £76 - £99 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Plano East 2.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Candlewood Suites Plano East Hotel Plano
Candlewood Suites Plano East Texas
Hotel Style:
#1 Green Hotel in Plano
#4 Family Hotel in Plano
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites Plano East staff and other travellers.
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Questions? Get answers from Candlewood Suites Plano East staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick a room on the west side. The east side is a bit noisy from cars using the on-ramp to the tollway.”
 of 5 bubbles 237benb, 23 Nov 2016 | Read review
“choose 2nd floor away from elevator room”
  • View to the hwy
 of 5 bubbles islaexpress, 25 Aug 2016 | Read review
“Always stayed in the studio suites which seem very large, but the one bedroom suites was a very nice upgrade!!!”
 of 5 bubbles davidbW4022LR, 13 Aug 2015 | Read review
“Ask for a different room if it's unpleasant when you walk in!”
 of 5 bubbles amarielew, 12 Aug 2015 | Read review
“Choose an upstairs room to be away from the busyness around the front desk.”
 of 5 bubbles Hattlady, 2 Apr 2015 | Read review
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