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Candlewood Suites Plano East

74 reviews
#29 of 48 Hotels in Plano
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Traveller (6)
Room & Suite (29)
Dining (3)
Overview
  • Excellent36%
  • Very good20%
  • Average31%
  • Poor9%
  • Terrible4%
Travellers talk about
“free laundry”(5 reviews)
“large bedroom”(2 reviews)
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Fitness centre
Kitchenette
Pets Allowed
2.5 Star Hotel
All hotel details
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (74)Write a Review
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1 - 5 of 73 reviews
Reviewed 5 weeks ago

This hotel is not in a convenient location. It is very difficult to get to. There is no pool either indoor or out. There wasn't any close food locations. The room was clean and staff was polite. The rooms are very dark. The hotel seems...More

Thank Misty C
Response from CandlewoodPlanoEast, General Manager at Candlewood Suites Plano EastResponded 4 weeks ago

Dear Misty C. Thank you for taking time to share your experience, and for being our guest.. I am happy that you found our team to be friendly and helpful, and I would like to take a moment to address your concerns. All of our...More

Hotel's Favourite
Reviewed 17 March 2017

I haven't stayed at a Candlewood Suites before..but will make sure that I do in the future. I didn't have a reservation, but they did have a Queen room available. Had all the amenities of home. A kitchen, full sized fridge, microwave, and the plates,...More

Thank Crystal P
Response from CandlewoodPlanoEast, General Manager at Candlewood Suites Plano EastResponded 23 March 2017

Dear Crystal P, Welcome to the Candlewood Suites family. We are thrilled here at the Candlewood Suites Plano East, to have been your first experience with our brand. I am happy to hear that you were impressed with the items in our Cupboard. We try...More

Reviewed 26 December 2017

I asked for Non-Smoking. The 1st room they gave me smelled so strongly of cigarette smoke I went to front desk and asked for another Non-Smoking room. The front desk seemed put out by my request but they gave me another room. This Non-Smoking room...More

Thank Heresmy2cents63
Response from CandlewoodPlanoEast, General Manager at Candlewood Suites Plano EastResponded 28 December 2017

Dear Heresmy2cents63, Thank you for your feedback regarding your stay. I want to take a moment to apologize for your experience. Our housekeeping team is typically very attentive to any deficiency found in any our suites, and I am sorry that they seem to have...More

Reviewed 22 September 2017

Nice hotel, The room was fine, the excercise room had a broken TV, One of two treadmills broken. Stationary bike electronics freak out after start and you can not set resistance level or anything else for that matter. The Snack room area was overpriced, $2.50...More

Thank Jonathan R
Response from CandlewoodPlanoEast, General Manager at Candlewood Suites Plano EastResponded 23 September 2017

Dear Jonathan R., Thank you for taking time to review your stay with us. I am happy to hear that you found our staff to be very friendly and accommodating. We believe that service comes from the heart, and that it definitely shows. I am...More

Reviewed 22 June 2017

One of the worst & Horrible experience in this hotel. Billing department has messed the thing and messed my all cards. They staffs are very rude & they don't know how to treat with customer. i would never recommend to anybody in my whole life...More

Thank Roushan K
Response from CandlewoodPlanoEast, General Manager at Candlewood Suites Plano EastResponded 23 June 2017

Dear Roushan K, I am sorry to read your comments regarding your billing issue, and that you felt that our team was not friendly and helpful. It is our goal that all of our guests are happy with their accommodations, and the entire stay experience....More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Tennis Court
Details
Price range
US$89 - US$115 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Plano
Room types
Kitchenette, Suites, Non-Smoking Rooms
Details
Price range
US$89 - US$115 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Plano
Room types
Kitchenette, Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (6)
Room & Suite (29)
Dining (3)
Business Centre & Event Rooms (1)
Questions & Answers
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diane h
31 August 2017|
Answer
Response from Roushan K | Reviewed this property |
No. weekly only.
0
Votes
Room Tips
"I had 2 rooms on the same visit and both were awful."
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"I alway like top floors...go high, always quieter."
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"pick a room to rear farthest from expressway, very quiet on 2nd floor."
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"Stay facing away from the freeway, and ask to be away from the smoking rooms"
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