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TownePlace Suites Dallas Plano

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Traveller (33)
Room & Suite (27)
Dining (6)

About

Location
Cleanliness
Service
Value
Property amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Breakfast included
Business Centre with Internet Access
Dry Cleaning
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Air Conditioning
Kitchenette
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Quiet
Family
HOTEL CLASS
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Location

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Contact
5005 Whitestone Ln Town Place Suites by Marriott, Plano, TX 75024-3003
Getting there
Love Field15 mi
Dallas/Fort Worth International Airport18 mi
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144Reviews
79Photos
2Q+A
19Room tips
Traveller rating
  • 49
  • 42
  • 21
  • 16
  • 16
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Popular mentions
The front desk staff was friendly enough, but the hotel needs updating badly. It’s not a total disaster but for a Dallas business hotel it’s just dissapointing. My room had a poor coverup paint job on the ceiling from water damage, there was a section of the ceiling sagging in.
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I wish I would have read the previous reviews before booking this property. If you look at the recent reviews, the characterization that the property needs major renovations and is beyond dirty would be understatements. From the moment I entered the lobby it was obvious this
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Perhaps my review wouldn't be so low if I didn't stay in a TownePlace Suites in Sunnyvale two weeks prior. This was nowhere near the same experience. On the outside, the hotel looks fine, but inside, it needs an overhaul. I immediately noticed the difference. The rooms and
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Response from MarcellaW94, Manager at TownePlace Suites Dallas Plano
Responded 28 Oct 2018
Dear Traveler, Thank you for taking the time to provide your valuable feedback. Rest assured your concerns has been passed on to management and we are diligently working to resolve these issues very soon.
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Room smell musty, so bad that my sox got wet by walking on the rug. Replied to the "welcome email" with my issue and no feedback or offer to do anything. Also the air condition was loud. I provided the same feedback when I check out and they just said "sorry:. I will never stay
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Response from MarcellaW94, General Manager at TownePlace Suites Dallas Plano
Responded 27 Sep 2018
Dear NikiF, Thank you for taking the time to share your valuable feedback. It has come to my attention that the condition during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of satisfaction we strive to provide. Your feedback has been shared with the appropriate management team , rest assured we are in the process of making those changes to prevent these issues form happening again. I look forward to restoring your confidence in the TownePlace Suites Dallas Plano.
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I stayed here while looking for an apartment. Nice hotel with all the amenities that you need while having a longer stay. It is an older hotel but don't let that fool you. The hotel staff was accommodating and very friendly.
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Response from Marcella W, General Manager at TownePlace Suites Dallas Plano
Responded 7 Sep 2018
Hello Jeremy, Thank you for your review and for mentioning great things about the staff. I am very glad to hear that we made your stay pleasant. Looking forward to seeing you again soon.
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Photo provided by managementTownePlace Suites Dallas Plano
Photo provided by managementTownePlace Suites Dallas Plano
View from the couch--large desk area across from kitchen
bed
kitchen
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123456
I would call the front desk and ask for a real manager. They may answer but if affirmative, ask for a follow up in writing (email) confirming that. The owners are obviously not on site. Personally, I'd never let my dog stay in that hotel.
1 vote
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Good Morning Beverly, We only offer the shuttle service for 5 miles around the hotel for business purposes. The DFW airport is around 26 miles away from the hotel and Love Field Airport is around 21 miles away from the hotel. You could contact Super Shuttle to book an affordable transportation to the hotel at 800-258-3826. Please do not hesitate to contact us if you have any other questions. We are here for you and we are looking forward to see you soon. Below is our contact information. Thank you, Pablo Villarroel General Manager TownePlace Suites by Marriott Dallas-Plano 5005 Whitestone Lane Plano, TX 75024 Main 972-943-8200 ext. 600
0 votes
"Choose a different property"
"stay on second floor and hope for the best"
"VIEW your assigned room first for mold and mildew issues."
"Some rooms face the pool - and might be noisier but everything was pretty quiet during my stay."
"Suites on the end and high floor."
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PRICE RANGE
US$89 - US$154 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
towneplace suites dallas plano hotel planotowneplace suites plano
LOCATION
United StatesTexasPlano
NUMBER OF ROOMS
104
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