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TownePlace Suites Dallas Plano

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Traveller (27)
Room & Suite (27)
Dining (7)
Overview
  • Excellent38%
  • Very good30%
  • Average14%
  • Poor9%
  • Terrible9%
Travellers talk about
“full kitchen”(9 reviews)
“waffles”(9 reviews)
“breakfast room”(4 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
Additional information
Offers from TownePlace Suites Dallas Plano
Special Offer: Member Rates
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Offers from TownePlace Suites Dallas Plano
Special Offer: Member Rates
Hotel packages
Hotel deals
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (134)
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132 results
Traveller rating
45
41
20
13
13
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Time of year
LanguageEnglish
45
41
20
13
13
Show reviews that mention
All reviewsfull kitchenwafflesbreakfast roomquiet areafitness areaplenty of hot watertwo bedroom suitecoffee makerextended stayrooms are cleanfree breakfastkitchenettedishwasherinternetsofacerealnorma
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1 - 5 of 132 reviews
Reviewed 2 days ago

I was in town for a baseball tournament. Excellent access to everything the team needed and at an affordable rate. This was a week long tournament. The rooms were clean and kept daily, the staff was friendly and helpful. The breakfast was fine for something...More

Thank eljuez1
Response from Marcella W, General Manager at TownePlace Suites Dallas PlanoResponded yesterday

Dear eljuez1, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one ! We look forward to welcome you back whenever your travels brings you back to the area .

Reviewed 2 weeks ago

The Good... Staff was friendly for the exception of a woman in the office sitting at a desk talking on the phone raising her voice with anger. The Bad... This property is neglected and not clean. The carpet is stained and there is damage to...More

Thank twaller02
Response from Marcella W, General Manager at TownePlace Suites Dallas PlanoResponded 2 weeks ago

Dear Twaller02, I want to thank you for staying with us and sharing your experience. I apologize that everything did not meet your expectations. I assure you this was never our goal and we look forward to using your feedback as a tool of improvement...More

Reviewed 3 weeks ago

Made reservations here, but upon check in found someone else in the room. Turned out they had overbooked. The staff was very apathetic. I was honestly surprised by the complete lack of help or concern. Rather than waste my time with these people, I just...More

Thank Ray N
Response from Marcella W, General Manager at TownePlace Suites Dallas PlanoResponded 2 weeks ago

Dear Ray N, I am very disappointed to hear that the service upon arrival was not up to par. I would like to know more. Please email me your phone number and email address so I can discuss your issue personally.

Reviewed 4 weeks ago

I stayed in a 2 bedroom suite for 10 weeks while on business in the Richardson area. The hotel, while older, was always clean and the rooms extremely quiet. The staff was very friendly, helpful, and professional at all times. It was always nice to...More

Thank mark w
Response from Marcella W, Manager at TownePlace Suites Dallas PlanoResponded 4 weeks ago

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at TownePlace Suites Dallas Plano. It is always encouraging to hear positive feedback, particularly when it comes from those who matter...More

Reviewed 5 weeks ago

I have stayed at this Marriott property numerous times over the past few years and have always enjoyed an excellent experience. The staff is always accommodating, amenities enjoyable and rooms with kitchens are very nicely laid out.More

Thank AngelLadyK
Response from Marcella W, Manager at TownePlace Suites Dallas PlanoResponded 5 weeks ago

Dear AngelLadyK, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at TownePlace Suites Dallas Plano. It is always encouraging to hear positive feedback, particularly when it comes from those...More

View more reviews
About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Breakfast included
Hotel Amenities
Free Parking
Wheelchair access
Pets Allowed ( Dog / Pet Friendly )
Breakfast included
Laundry Service
Multilingual Staff
Self-Serve Laundry
Non-Smoking Hotel
Dry Cleaning
Business Centre with Internet Access
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Outdoor pool
Details
Price range
US$79 - US$151 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in Plano
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$79 - US$151 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in Plano
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (27)
Room & Suite (27)
Dining (7)
Pool & Beach (2)
Questions & Answers
Ask a question
ChilitaMom
28 August 2017|
AnswerShow all 3 answers
Response from Kyle T | Reviewed this property |
I would call the front desk and ask for a real manager. They may answer but if affirmative, ask for a follow up in writing (email) confirming that. The owners are obviously not on site. Personally, I'd never let my dog stay... More
1
Vote
Beverly J
5 October 2015|
Answer
Response from Marriott TowneP... P | Property representative |
Good Morning Beverly, We only offer the shuttle service for 5 miles around the hotel for business purposes. The DFW airport is around 26 miles away from the hotel and Love Field Airport is around 21 miles away from the... More
0
Votes
Room Tips
"Suites on the end and high floor."
Read review
"choose a different hotel...this is a dive"
Read review
"Don't expect the GM or leadership to support you if problems arise"
Read review
"Don't let them put you on floors 1 or 2 and stay away from room 222, whatever you do."
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