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TownePlace Suites Dallas Plano

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#25 of 42 Hotels in Plano
Certificate of Excellence
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97 Reviews from our TripAdvisor Community

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Showing 95: English reviews
Austin, Texas
Reviewed 3 weeks ago

We had to stay here due to tournament lodging. Normally i love Marriott hotels, but this was not a place i ever plan to stay at again. We had two bedrooms and a living room. But even that did not make up for the quality. It is very outdated. Couch is worn and dirty. I placed a towel on it...

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Helpful?
Thank LLCEC5
Sherri R, Director of Sales at TownePlace Suites Dallas Plano, responded to this review

Dear LLCEC5, Thank your for taking the time to write this review. I must apologize, and I hate to hear that your stay was not enjoyable and that we fell short of meeting your expectations. It is our goal to uphold the Marriott brand, so we are planning to renovate early next year. I know that we cannot undo your...

Ontario, California
Reviewed 19 September 2016

Run. Don't walk. Turn and run away from this place. Booked my room last minute to get a quiet and comfortable nights sleep away from family on a trip into the Dallas area. Check in went relatively find. Front desk agent was obviously stressed about something and a little off, but he got the job done and gave me a...

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Helpful?
1Thank Patrick M
Reviewed 13 September 2016

The rooms were extremely clean and the area quiet. The staff was also very friendly. I will definitely be staying here in the future. The surrounding area is also nice with lots of different restaurants to try. The Shops at Legacy in Plano is about a 10 min drive making this a great location all around.

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Helpful?
Thank ChilitaMom
Marriott TowneP... P, Front Office Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the TownePlace Suites Dallas Plano was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we...

Bengaluru, India
Reviewed 9 September 2016 via mobile

I stayed for a night and had a good night's sleep. The room is large and accommodating. There is a decent sized kitchenette with a full sized cooking range, all essentials including utensils and crockery. A coffee maker and microwave complete the picture. The bathroom was decently sized and had all the usual towels, soaps, etc. On the whole, I...

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Helpful?
Thank Harish A
Marriott TowneP... P, Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the TownePlace Suites Dallas Plano was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we...

Reviewed 26 August 2016

I was at this hotel for 2 weeks with my family (including dog). The room condition was poor. Stove broken, Had to call maint. 3 time to get the shower drain to work, and it smelt like cat pee. But the only other hotel in town that would take a dog was booked up so we stuck it out. That...

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Helpful?
Thank Brad K
Marriott TowneP... P, Manager at TownePlace Suites Dallas Plano, responded to this review

Dear valued guest, Thank you for taking the time and filled out the Survey for the TownePlace Suites by Marriott in Plano about your stay with us. Verifying your overall score I realize that we failed in serving you in our hotel as the score was really low. I apologize that you had to experience issues at our hotel and...

Hermosa Beach, California
Reviewed 18 August 2016

Our room was FILLED with fleas. It was a flea infestation. They were EVERYWHERE! Absolutely disgusting. The place is also extremely dated. Worst hotel experience of my entire life. You couldn't pay me stay here again.

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Helpful?
Thank Architect7400
Marriott TowneP... P, Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Valued Guest, Thank you for taking the time to give your feed back. Verifying your overall score I realize that we failed in serving you in our hotel as the score was really low. I apologize that you had to experience issues at our hotel and we want to make operational adjustments to overcome these issues with your help....

Reviewed 17 August 2016

TownPlace Suites fit our travel needs well when we plan on staying for at least a couple of days and have stayed at many across the country. The Plano facility offers all the usual amenities of a TownPlace. The staff was very helpful, friendly, and will engage you past the usual pleasantries, if you like. It's location was excellent for...

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Helpful?
1Thank Robert S
Marriott TowneP... P, Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the TownePlace Suites Dallas Plano was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we...

Austin, Texas
Reviewed 12 June 2016

I have always found tripadvisor reviews to be helpful and accurate, so I am going to be honest. Stayed here simply because it was less than a mile from a family event. Not the best place I have ever stayed. Although not in disrepair, it shows and smells its wear. My room just smelled moldy. The carpet was vacuumed, but...

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Helpful?
Thank Ray N
Marriott TowneP... P, Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Valued Guest, Thank you for taking the time and give your feed back for the TownePlace Suites by Marriott in Plano about your stay with us. Verifying your overall score I realize that we failed in serving you in our hotel as the score was really low. I apologize that you had to experience issues at our hotel and...

Reviewed 10 June 2016 via mobile

The staff was great; especially the operations manager. She really made me feel valued and important. The breakfast was sufficient and the room kept. I would definitely stay here again if visiting houston.

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Helpful?
Thank Keisha C
Marriott TowneP... P, Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the TownePlace Suites Dallas Plano was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we...

Alexander, Arkansas
Reviewed 2 June 2016

I'm not sure of the male employees name that assisted us, but he was working the evening of 5/27 when we arrived around 11:30pm. He was very pleasant and helpful. The hotel was in an excellent location and tucked back on a semi-residential street with many trees. The professionalism was appreciated considering we arrived at the original hotel we booked...

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Helpful?
Thank Christine W
Marriott TowneP... P, Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the TownePlace Suites Dallas Plano was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about TownePlace Suites Dallas Plano

Address: 5005 Whitestone Ln, Plano, TX 75024-3003
Region: United States > Texas > Plano
Price Range: £58 - £112 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Dallas Plano 2.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Towneplace Suites Dallas Plano Hotel Plano
Towneplace Suites Plano
TownePlace Suites Dallas Plano Texas
Hotel Style:
#12 Business Hotel in Plano
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Questions & Answers

Here's what travellers have asked, with answers from TownePlace Suites Dallas Plano staff and other travellers.
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Springfield, Missouri
over a year ago

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Questions? Get answers from TownePlace Suites Dallas Plano staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“book in advance if there is an event in the area, this hotel gets packed quickly”
 of 5 bubbles ChilitaMom, 13 Sep 2016 | Read review
“I would say the 3rd floor would be your best bet so you don't have the noise from the rooms above you.”
 of 5 bubbles 371christinew, 2 Jun 2016 | Read review
“If having a room in a quiet area of the hotel is important to you, let the hotel staff know.”
 of 5 bubbles MinPlano, 2 Dec 2015 | Read review
“We stayed on the 2nd floor. The bottom floor had a lot of morning traffic when we went to breakfast.”
  • View from the couch--large desk area across from kitchen
 of 5 bubbles Polar_Opposites, 27 Jun 2014 | Read review
“The two bed suite is awesome.”
 of 5 bubbles harrison36, 16 Aug 2013 | Read review
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