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TownePlace Suites Dallas Plano

Traveller (33)
Room & Suite (27)
Dining (5)
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5005 Whitestone Ln Town Place Suites by Marriott, Plano, TX 75024-3003 See on map
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
2.5 Star accommodation
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28 Oct29 Oct
1 room, 2 adults, 0 children
Standard Room
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Reviews (141)
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All reviews full kitchen waffles breakfast room fitness area lots of parking two bedroom suite an older hotel coffee maker front desk staff free breakfast staff was friendly dishwasher sofa cereal preston business toyota
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1 - 5 of 139 reviews
Reviewed 3 weeks ago

Room smell musty, so bad that my sox got wet by walking on the rug. Replied to the "welcome email" with my issue and no feedback or offer to do anything. Also the air condition was loud. I provided the same feedback when I check...More

Thank NikiF
Response from MarcellaW94, General Manager at TownePlace Suites Dallas PlanoResponded 3 weeks ago

Dear NikiF, Thank you for taking the time to share your valuable feedback. It has come to my attention that the condition during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the...More

Reviewed 5 September 2018

I stayed here while looking for an apartment. Nice hotel with all the amenities that you need while having a longer stay. It is an older hotel but don't let that fool you. The hotel staff was accommodating and very friendly.

Thank Jeremy A
Response from Marcella W, General Manager at TownePlace Suites Dallas PlanoResponded 7 September 2018

Hello Jeremy, Thank you for your review and for mentioning great things about the staff. I am very glad to hear that we made your stay pleasant. Looking forward to seeing you again soon.

Reviewed 30 August 2018 via mobile

This place has wonderful service. I love the fact I have a full kitchen in my room, complete with oven and fridge. I have a good sized desk for when I work. There is a adequate gym. The place is well kept with lots of...More

Thank Sushila N
Response from Marcella W, General Manager at TownePlace Suites Dallas PlanoResponded 3 September 2018

Dear Sushila, Thank you for taking the time to review your stay with us. I am very pleased that you enjoyed your stay us ! I hope your next stay is right around the corner, please don't hesitate to call us if there is anything...More

Reviewed 13 August 2018

Per front desk staff the day I checked in, this hotel is in renovation mode (AND BOY DOES IT NEED IT!!). Location to my event for that week was perfect. All staff we were in contact with were great (personable, friendly). However, our 2nd room...More

Thank plainerjane
Response from Marcella W, General Manager at TownePlace Suites Dallas PlanoResponded 14 August 2018

Dear Plainerjane, I want to thank you for staying with us and for mentioning great things about our staff ! Nevertheless, cleanliness is a key priority for our hotel and I am very sorry that the room fell short of your expectations. As you pointed...More

Reviewed 2 August 2018

Quiet and scenic location, yet quick access to Frisco, Plano & Allen, close to DNT, & 121. Pretty much everything was within 10 minutes of me. The management and staff was extremely accommodating, friendly and professional. Older hotel but clean and peaceful, with a smaller...More

Thank Cheri P
Response from Marcella W, General Manager at TownePlace Suites Dallas PlanoResponded 2 August 2018

Dear Cheri P, Thank you for your review and for choosing our hotel. We do take pride in catering to our guests needs at all times.I am very happy that you enjoyed your stay and we look forward to having you as a guest again...More

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Hotel Amenities
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Room types
Suites, Kitchenette, Non-Smoking Rooms
Number of rooms
US$89 - US$142 (Based on Average Rates for a Standard Room)
Also Known As
towneplace suites dallas plano hotel planotowneplace suites plano
United StatesTexasPlano
Traveller (33)
Room & Suite (27)
Dining (5)
Pool & Beach (2)
Business Centre & Event Rooms (1)
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Questions & Answers
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28 August 2017|
AnswerShow all 3 answers
Response from Kyle T | Reviewed this property |
I would call the front desk and ask for a real manager. They may answer but if affirmative, ask for a follow up in writing (email) confirming that. The owners are obviously not on site. Personally, I'd never let my dog stay... More
Beverly J
5 October 2015|
Response from Marriott TowneP... P | Property representative |
Good Morning Beverly, We only offer the shuttle service for 5 miles around the hotel for business purposes. The DFW airport is around 26 miles away from the hotel and Love Field Airport is around 21 miles away from the... More
Room Tips
"stay on second floor and hope for the best"
3 weeks ago
Read review
"VIEW your assigned room first for mold and mildew issues."
13 Aug 2018
Read review
"Some rooms face the pool - and might be noisier but everything was pretty quiet during my stay."
2 Aug 2018
Read review
"Suites on the end and high floor."
30 Mar 2018
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