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NYLO Plano at Legacy

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657 Reviews from our TripAdvisor Community

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Reviewed 5 days ago NEW

I used the meeting space at the NYLO Plano at Legacy for an organizational meeting this past week. The staff was very nice and helpful. The hotel itself has a very clean and modern look to it, and I would definitely go back there again.

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Helpful?
Thank Rabbi Moshe S
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear Rabbi Moshe S, Thanks for the great review! It was our pleasure to host your group last week. We are glad to hear you enjoyed the staff service and look of our hotel. Please let us know when you have another event scheduled. We'd love to have you back. Thank you, Lauren Osterhoff Front Office Manager NYLO Plano 972.624.6990

Plano, Texas
Reviewed 6 days ago NEW

The ambiance was just what the doctor ordered, and the staff was super helpful. The conference room where our staff training took place was fully stocked with refreshments by the hotel staff and they constantly checked in to make sure we had what needed. NYLO hit a homerun!

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Helpful?
Thank planoguy2017
Dallas, Texas
Reviewed 6 days ago NEW

We had excellent service at the NYLO. The staff was eager to help and very professional. Our business meetings ran smoothly. The hotel was very clean. Loved the modern feel. Check out the lounge at the NYLO, it's a must.

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Helpful?
Thank dallasfan2017
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear Dallasfan2017, I'm glad you were please with our staff service, lounge and ambiance! Thanks to you and your team for allowing us to host your meeting. Please reach out in the future if we can be of further assistance. Thank you, Lauren Osterhoff Front Office Manager NYLO Plano 972.624.6990

Dallas, United States
Reviewed 6 days ago NEW

Recently attended a full day workshop held in the NYLO's conference room. The room was appointed well. The staff was very diligent in making sure that there was ample water, clean garbage cans, and that any other need that we have was taken care of. The location was easy to get to, and there was ample parking.

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Helpful?
Thank deonn2017
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear Deonne2017, Thank you for sharing your feedback and giving such a great review! I'm glad to hear your meeting went well and you were happy with our staff service and location. Please let us know if we can be of further assistance. We would love to host your organization again in the future! Lauren Osterhoff Front Office Manager 972.624.6990

Dallas, Texas
Reviewed 6 days ago NEW

We were very impressed with the NYLO for our all-day team-building seminar. Christina and Brandon were very helpful with all our needs - lighting , AC, seating etc. A very productive space fro our needs.

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Helpful?
Thank datanet2017
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear Datanet2017, Thank you for the great review! It sounds like your meeting went well. We are so glad you were happy with the services provided by Brandon and Christina. They have been great additions to our team! Please let us know if we can be of further assistance to you. We'd love to host your group again in the...

Reviewed 1 week ago

DO NOT stay in the "NYLO Glass" oversize window rooms! What seemed like a great concept with a floor to ceiling window became an absolute nightmare. Here's why... 1. All of the "Glass" rooms face the road. 2. The glass is thin which means road noise come right into the room. 3. The lack of ANY carpet in the room...

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Helpful?
Thank Matthew M
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear Matthew M, I am sorry to hear you were not satisfied with our glass king room. Guest input in of the utmost importance to us. Please reach out to me at your convenience so we can further discuss your stay and how we might resolve this for you. Thank you, Lauren Osterhoff Front Office Manager NYLO Plano 972.624-6990

Toronto, Australia
Reviewed 2 weeks ago

The evening I arrived, the check in was a disaster. It took nearly 1+ hours for us to check in. There was some confusion with the rooms and other people had checked in to our room. By the time I got to my room it was past 1 AM. I'm not even sure why I should be even charged for...

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Helpful?
Thank 181irish
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear 181irish, I am sorry for the number of issues you faced during your stay, including a delayed check in, service in the restaurant and service of your room. I would like to get more information from you so I can properly address this with our team. Please call or email me at your earliest convenience. I'm certain we can...

Irvine
Reviewed 3 weeks ago via mobile

Fortunately I think another hotel is being built across the street. Check in was mediocre - a bit of a credit card screw up but that was understandable. I confirmed that I'd be able to take the shuttle the following day at 11:30 am. I went upstairs and the rooms looked like a cell. Concrete, concrete and more concrete. Ok....

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Helpful?
Thank Michele H
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear Michelle H, I am sorry to hear about lack of service in the restaurant, miscommunication with the shuttle and shortage of amenities in your room. I would like an opportunity to follow up with you and correct this matter. Please call or email me at your convenience. I am confident your experience and NYLO was not a typical one...

Sheffield
Reviewed 5 weeks ago via mobile

This is the second time I've stayed at this hotel. The last was 18 months ago. The last time I thought it was pretty good. This time I think it's just pretty average. I like the rooms. Big bed adequate space. The problem is it's the stuff at the edges that just aren't working. First off coffee machine in the...

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Helpful?
Thank Campervangirl65
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear Campervangirl65, Thank you for taking the time to share your feedback. I apologize for the restaurant hours not matching what is posted on the website. We will certainly address this. It is important that restaurant hours reflect the needs of our guests. And I am sorry the front desk was not able to provide you with additional supplies coffee...

Lawton, Oklahoma
Reviewed 4 January 2017 via mobile

Right off the bat, let me say you will get the minimalist loft experience here. The rooms are clean and staff were okay. What you won't see, hair dryers, coffee cups, or beds completely made. Plastic cups, cheapest TP available, low quality linens and towels. I just wasn't impressed at all. It's not bad, but others like the Element across...

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Helpful?
Thank El_jefe33
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear, El_jefe33, I would like to apologize for the for the items missing in your room and the and that you found the quality of items in your room to be sub-par. There is no reason for the items requested not to have been delivered in a timely manner. I will address your concerns with our management team to ensure...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Free Parking
  • Business Centre with Internet Access
  • Conference Facilities
  • Breakfast Available
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
NYLO Plano--the original NYLO hotel--blends NYLO's signature urban, industrial design with classic Texas comfort to provide an unmatched and highly social hotel experience. Business and Leisure travelers alike will enjoy chic loft-style accommodations, NYLO's signature LOCL Bar & Restaurant, a heated outdoor pool, a state of the art gym, and 1,800 square feet of meeting and event space. ... more   less 

Additional Information about NYLO Plano at Legacy

Address: 8201 Preston Road, Plano, TX 75024
Region: United States > Texas > Plano
Price Range: £90 - £150 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — NYLO Plano at Legacy 3.5*
Number of rooms: 176
Reservation Options:
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Also Known As:
Nylo Plano At Legacy Hotel Plano
Nylo Hotel Plano
NYLO Plano At Legacy Texas
Hotel Style:
#4 Business Hotel in Plano
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Questions & Answers

Here's what travellers have asked, with answers from NYLO Plano at Legacy staff and other travellers.
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Questions? Get answers from NYLO Plano at Legacy staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4th floor was very peaceful and quiet”
 of 5 bubbles los499, 9 Nov 2016 | Read review
“Ask if they are having a party before you book”
 of 5 bubbles I3440RDmelissaw, 24 Oct 2016 | Read review
“Pick a room that doesn t give on the pool”
 of 5 bubbles danielrV8527RV, 19 Oct 2016 | Read review
“Loft style so bathrooms are not enclosed.”
 of 5 bubbles HaynesJL, 3 Oct 2016 | Read review
“If you open the blinds at all on lower floor rooms the parking lot peeps can see right in! Ask for a higher floor.”
 of 5 bubbles Tashatart, 26 Sep 2016 | Read review
5 of 5